HVAC reviews in Lincoln, Nebraska

Hayden and his crew were fantastic to work with. He gave us a couple options to solve our space and educated us as to the differences between the options. So glad he was recommended to us by our plumbing contractor, and we'll recommend Pure Comfort to friends and family from now on.

I moved into a flat where the previous owners smoked a pack of cigs a day inside her flat. The duct system was filthy full of built up grossness. My boys at pure comfort came over and cleaned it all. I can breathe 100 times better inside my flat with no more lingering smoke smells. I included the before and after photos.

I called Pure Comfort after my cousin had a good experience. Hayden was excellent to work with! He came out for an estimate the same day and was able to replace our air conditioner in less than a week. He was informative, honest, and reasonable! He even got me to spend LESS on something we didn’t need which others said we did. I completely trust him and his crew. Call Pure Comfort!

My inspector relied on this company during my home purchase in 2022, and the result was extremely costly. They cleared an HVAC system that was already failing. Despite having a home warranty, every HVAC professional who later serviced the unit said the problems should have been identified at the time of inspection, leaving me with major out-of-pocket expenses and in need of a whole new HVAC in under a year.

I reached out to the company to repair my air conditioning unit, which was under warranty, and they explicitly assured me that there would be no charges for parts or labor. After waiting an entire month for them to complete the repair, I was shocked to receive a bill for $337.50. When I confronted the technician about their promise, he became hostile. I even have a voice recording of him confirming that I wouldn't incur any costs. Despite this, he threatened to send my bill to collections.

During this time, my air conditioning was out while temperatures soared to 100 degrees. My two sick children struggled to sleep due to the oppressive heat. This company displayed a complete lack of compassion; they were more focused on collecting their money than providing proper service.

I would strongly suggest against using this company. Their unprofessionalism and disregard for customer well-being are unacceptable.

Had my furnace replaced recently through my leasing office. Office passed along my questions before install, getting me answers so we could manage expectations. Unfortunately, every answer this company gave was incorrect.

1. "Install will take approximately 2 hours, with possible delay waiting on a lift for the roof." Lift arrived on time. Service was 6.5 hours.

2. "Most work will be confined to the roof, with very little time spent in unit. You won't need to corral pets very long out of that 2 hours."
Workers had furnace closet door, apartment door, and building doors all propped open 80% of those 6.5 hours. No warning was given before doing so, either, which meant it was a scramble to get animals locked away before they went walkabout.

3. "Even with the HVAC closet right in the path of travel between the bedroom and the only bathroom, you should be able to request bathroom access at any time. No need to make alternate arrangements for restroom access."
This was especially distressing to have proven false. My mobility-impaired spouse was locked in the bedroom via sheer space until 5 hours into the repair until I came home from work to free him. Technicians were in and out, not able to hear his knocking. The bedroom door had been wedged shut with tools pinning the door closed, so even when large obstructions were no longer a factor, the door still wouldn't open from inside.

Other "highlights" include destroyed belongings, an absolute mess in the apartment, building hall, and even outside (not to mention the back of the truck!) Fiberglass insulation was thrown onto carpet with no tarp or attempt to confine fiberglass sheddings in a pet home (which could seriously injure or kill animals.)

All attempts at gaining updated completion time estimates were rebuffed. "Hard to tell." "A while yet." "A bit longer." When asked how far along in the process they were (2 hours in): "Found some good, some bad. Just doing what we can." When I arrived on scene, I also attempted to get answers, to which I finally got "at least another hour." The technician then took a series of personal phone calls in what appeared to be an avoidance tactic to duck further questions.

Furnace got installed, and appears to be working. But it was a nightmare from beginning to end.

Great people to work with. Always dependable.

Terrible did not fix the problem had to come out multiple times

They fixed my furnace over the phone. Great service! Best service ever.

When my Boiler went out with the first cold snap of weather they came right over to give me a quote for replacement. I considered other service providers but the owner worked with me to get me the best price and the service was EXCELLENT.
They showed up as they were scheduled to, kept things clean, they were courteous, and worked with me on everything. They did a great job and got it done as they promised.
I will recommed them, just as they were recommended to me.
GREAT SERVICE!

Had my water heater installed in less than an hour! Kevin and Mary are super professional and easy to work with. So grateful as my old heater was cracked and really leaking! Absolutely recommend 😊

they worked with us and did what was needed without extra charges. very kind and informative!!!

Great service

bad customer service

Knowledgeable. Friendly. Goes above and beyond on service calls and repairs.

Gene sets the standard for competence and service.

Honest guy who won’t try to over sell you unlike other big name places. Definitely worth the call.

Thanks Cody & Steve for the prompt installation of the new furnace for this year. Couldn't be happier guys. Family business & top notch service.😎

Great help during his busy season. Got us back up and cooled down after other businesses put us off for two weeks And was very reasonable

They have been our go to for 30 years now. Always helpful and bend over backwards to help out customers. Very thankful to them!

100% recommended to my fellow community. So happy with the service today. Thank you Clean Gene’s.