HVAC reviews in Henderson, Nevada

Horrible company. Poor communication. They came out to look at my unit on a Friday, & the tech said they would give me a call on Monday as he couldn’t do anything that day. I had to call back before they closed on Monday to schedule a new appointment for them to fix the issue on Thursday. I take another day off work (Thursday) to get my AC fixed only to receive a call the morning of saying the part they needed was now a week out. Wasted so much time dealing with this company. I called another company who had it fixed that day. Please explore other options before dealing with this company so you don’t have to deal with the same frustration I did.

The worst company around. I encourage you to look elsewhere for repairs. In making a claim through American Home Shield (AHS) for water coming out of my vent, Shadd from A & R Complete Service came out and did not complete the service. Shadd did not go into the attic to check the source of the leak. He proceeded to tell my wife he "didn't fit" in the attic. He left with no repairs being completed. 1 1/2 weeks later I have water damage in my bathroom. I called AHS for a recall and Shadd came out and he proceeded this time to enter the attic where the leak was. He said "It was a moved trip pan. I didn't see it last time because I didn't go that far back." I asked about the damage done from the first visit to the second visit and their negligence of not entering the attic and going to the source of the leak during the first visit. Their response is "We are not covering it." They lied to AHS about the initial visit to cover their poor craftsmanship and professionalism. A & R's integrity, professionalism, and job performance is in serious disarray. If you get assigned them through AHS please respectfully decline this business and seek another business that will actually help you not hurt you.

Their techs were friendly and professional. They got the job done quickly and correctly. Great experience all around. 100% covered by our home warranty.

They are absolutely scamming people. They told me the coils couldn’t be replaced because they supposedly weren’t compatible with the older unit—and that I’d have to replace the entire system for $7,800! Thankfully, I decided to get a second opinion. I had another HVAC technician come out from a different company, and guess what? They fixed the issue with no problem at all—for just $80. This company will say anything to upsell you and take advantage of customers who don’t know better. Dishonest and predatory—avoid at all costs.

Donnie was awesome. During the time he was busy talking my neighbor came out and enjoyed him as well.

As a property manager, dealing with A & R Complete Service has been a complete nightmare. They were assigned through home warranty and have done nothing but cause unnecessary delays with zero accountability. Their lack of communication is beyond frustrating — I’ve had to call them and the home warranty company back and forth for days, and still, nothing is resolved. It feels like they do the bare minimum just to stall the process, wasting time instead of fixing the actual issue.
If you’re looking for efficiency, transparency, or even basic customer service, look elsewhere. I strongly advise avoiding this company at all costs.

Had a great experience with A & R Complete Service Crop.!
Shadd and Maurice came out to help with my Nest thermostat issue, which wasn't working properly on the first floor of the house I recently moved into. After diagnosing the issue and they concluded that the thermostat needed to be replaced. I agreed and they made sure the new thermostat they replaced was working smoothly before leaving.

They were both very professional, knowledgeable and very respectful of my home, even wore booties to protect my floors, which was appreciated. It's rare to see that level of care and attention to detail these days and it was very welcoming!

Highly recommend this company, especially Shadd and Maurice and would definitely use them again in the future!

My Home Warranty company set me up them for an AC Repair- They called me incredibly fast to schedule service, even went so far to reschedule when something came up, and then the day of the repair went above and beyond to find the issue that had caused problems even when the unit was currently working - they made sure to find out what was causing the issues and replace and repair the unit. Very happy with my service and the experience was top level.

My technician Donnie was very honest and had great communication. He was on time and wore his shoe covers. Professional and polite and the service was quick. If you want an honest company who hire people with integrity call them for service you won’t be disappointed and you definitely won’t be ripped off!

My central AC wasn’t cooling down. An A&R Complete Service dispatch contacted me shortly after I placed a service request and scheduled an appointment. Technician Carson arrived on time and quickly diagnosed the problem. He explained the issue clearly and fixed it by replacing the condenser fan. Carson was professional, knowledgeable, and efficient throughout the process. Thanks to his expertise, my AC is now working perfectly. I highly recommend A&R Complete Service and technician Carson for their excellent service.

My central air stopped working on a day with extreme heat warnings. The office was closed so I left a message. The owner personally called me within 30 minutes to get all of the information needed to have his technician come out the next day! He was on time, polite, professional and got me up & running. I am so grateful for this company and how much of priority they made me! I highly recommend A&R!!

This one is funny if it were not completely out of line and ridiculous. I wish I could give Zero starts. The furnace in our single level home stopped working. The furnace is only 8 years old, so even though we have a Home Warranty Co, we called a local HVAC Co. thinking it would be something small & quick (it is down to 22* in Reno at night now), and we would pay out of pocket. They came out, went under the house where the furnace it located and diagnosed a blown motor on the blower. $1,200 repair. So we did call our Home Warranty Co. Waited 5 days in cold Reno 22* at night weather. A technician shows up today and refuses to go under the house because it was "dirty". I attached the photo the company sent as their excuse for their technician leaving without even viewing the Furnace. What you see there is the 'landing' to under the house {concrete w/ the start of soil}. The plastic is the beginning of the visquine plastic that is put down all over under the house. It is clean, no debris, no excess soil, etc. Of course their technician would have no idea because he stood up outside the opening, snapped the photo and refused to go in. To make things worse, children live in that super cold house - the company could care less. When dispatch emailed that ridiculous photo as their "reason" for excusing their technicians refusal to go under the house to service the unit, I called them and they hung up on me, then would not answer the phone when I tried to get thru again. Oh, and they told the Home Warranty Company that the technician "fixed the problem" and "everything was resolved" ? ? WHAT ?? He never even laid eyes on the Furnace. How are you going to lie like that ? ? I do not understand. I have been under the house more than once. There is quite a bit of clearance and it is definatly NOT "dirty". I do not understand how this company is still in business. Please do not waste your time. Now we have to wait until Monday until the Home Warranty Co. can even 'assign' an alternate HVAC Company and wait another week for them to come out. All because this guy refused to do his job. So frustrating !

A&R Complete Service told us it would take 4 days before they could come out to check our air conditioner. During which it was hitting 100 degrees outside. We have pets and seniors in the home but that didnt warrant any emergency. When they showed up, the technician didn't have the correct ladder. They did not try to reschedule or call the supervisor. The technician left after calling without getting out of the truck in the parking lot. We were standing there waiting to show him where we lived and watched him ignore the situation. I highly recommend for you to call ANY other A/C repair company because we did, and the new service provider showed up the SAME day and fixed a simple fuse.
I also recommend that any home warranty company cease referring to this lackluster service.

My home warranty had A&R Complete Service Corp come out to check on an airflow issue affecting several rooms in my home. They quickly diagnosed the problem as an issue with the ductwork in the attic. The technician was prompt, professional, and had no trouble crawling up into the attic to assess and resolve the problem.

Service was smooth from start to finish — no complaints at all. They got the job done efficiently and explained everything clearly.

Made appointment through American Home Shield for fall service on our heating units. Appointment time was 0900 to 1200. Technician arrived at 0922 completed service and was on his way by 1000.

He was so knowledgeable and cooperative and kind to get the job done in a smooth way and timely manner. He was also so prepared and ready to resolve the unexpected problems in his hand. Thanks for his good and professional service again.

Horrible, horrible company. I would have given zero stars if that was possible. Zero effort, bad customer service, zero communication. If you need HVAC help save yourself time, effort and a big headache and DON'T call A&R.

Amazing Experience! I would highly recommend this company for their quick and professional service. We just had our A/C go out in the 110 degree temps. Received a quote and the install was set up the next day. The whole process was seamless and the crew was very friendly. Cannot thank them enough!

It is never fun when your AC goes out in the middle of a heat wave. Jeremiah at A&R was super professional, friendly, knowledgeable and very helpful with tips to get my home warranty to approve the repairs quickly so that he could get to resolving my issues. Also, everyone on the scheduling staff was friendly and helpful, answering my calls quickly and efficiently. Highly recommend.

Zero Stars. Completely removed a high limit switch in the blower cabinet of my furnace which would allow the unit to burn itself to the ground. The company tried to have the technician come back out to my house but they lost my trust. I don’t want them to service my unit and jeopardize the health and safety of my family.

Donnie was fantastic. He wore booties on his work shoes so my clean floors did not get dirty which my wife and I appreciate. He arrived within the window I was provided, and he explained the process and what was going on with my HVAC system. He was great.