HVAC reviews in Henderson, Nevada

Absolute WORST company, please do not use. We had a severe leak in our ceiling of our master bedroom and this was the company that our home warranty company sent out. We waited three days for the plumber to come out and he ended up not even leaving our foyer after we explained what was going on, instead telling us that it was an HVAC leak. He was in our house for all of a minute. So the next day the A&R sent out an HVAC person who confirmed that it was an HCAV issue because the glue and primer that held the PVC pipes together had failed, causing one of the PVC pipes to slip out of the elbow joint that was holding it. A&R; however, reported to our warranty company that the only way this pipe could have come out is by someone PULLING IT OUT MANUALLY, which means the claim wouldn't be covered. Why on god's green earth would anyone climb into their second story attic, crawl the 10ft over to this joint, when it's over 115F to pull a pipe out and thereby cause their ceiling to collapse and expose their pregnant wife to mold that has now set in?! We were told by the technician we could pay $400 and he would fix it right now (yes, $400 when all that needs to be done is slap some glue on the pipe and stick it back in the elbow joint) or he will get approval from the warranty company and come back. Since the claim was denied because the tech told the company that we did this ourselves, the warranty company said that they can have the tech come back out and we would just have to pay the $649 that is now the estimate to have the pipe repaired.

Now I know what you are thinking, just go up there and put the pipe in yourself, totally get it. Except now we have 3'x5' hole in our ceiling where the water removal company had to remove the damaged drywall, which we now have to pay for out of pocket, as well as whatever it will cost to repair the missing drywall. We have since confirmed with another HVAC company what the issue is and they said that this isn't uncommon in the Las Vegas valley as homes are built suspended and therefore shift, putting extra pressure on the pipes, in addition to the extreme heat.
Thanks A&R!

What can I say, just fantastic. My A/C Went out in the dead of summer. It's 117 degrees outside here daily..

DAVID & BRIAN have to be some of the most stand up guys I've dealt with. Went from panicking about it getting to hot for my Autistic child, to relaxing in some nice A/C in a matter of hours. David, he's the owner, he called me personally to make sure that everything was ok, and went above and beyond to ensure that we were ok. Brian, I believe he's the supervisor, contacted me when he was on his way. Extremely professional and understanding, I can be a bit mutch. He showed up and was very polite and courteous to me and mine.

Most of the bad reviews on here are from insurance claims it seems where insurance companies don't do their best at communicating with the company they contract.

I'll be going back to A&R for ALL my HVAC needs. My friends and family as well. Thank you again guys!!! You rock!!

Reached out to these guys after my heater stopped working. They came out same day! The repairman Lowell got it fixed on the spot. I'll definitely be giving them a call in the future should I have any more issues.

A & R air conditioning and heating is a Fantastic company!! They were 100% quick fast efficient Very knowledgeable which impressed my husband and I both!!! Our air conditioning went out even though it was a brand new unit A&R contacted us immediately scheduled an appointment for the following morning!!!! I've lived here my whole life people and yes the very next morning Donnie was here at my home to repair my unit!!! They have a customer for life!!!!

The technician did a thorough check of my home’s heating system, making sure it was ready for the winter months ahead. He was very helpful and showed me how to install the new filter in the attic unit. He was friendly and a pleasure to work with.

Utilized A&R through our home warranty with Old Republic, and it was really good. They were quick when we filed a service call with Old Republic, calling the same day to setup an appointment. Actually, too quick because they offered to come the next morning, but we needed a day to take off of work.

Tiber came out to take a look at our A/C unit and was super quick and helpful. He explained all the things that went wrong, and he helped give me some ideas for replacing down the road since our unit is nearly 30 years old (don't know how it's still going). Despite it's age, he got it up and running in less than an hour after he showed up. Super friendly, quick, and informative!

Will go through them if I go outside the home warranty, or even request them if I need help again!

Michael was the absolute BEST! Consummate professional, timely, knowledgeable, and got everything handled with our new HVAC and flue vent swiftly.

He showed up after hours to assess the damage of our old system. Promptly shut off gas to protect us and our kiddo.

Had a quote for me within an hour that was extremely competitive, and their customer service called the next morning to schedule appointment.

Installed the system in a few hours, and doubled back to ensure everything was installed properly for A/C in the spring/summer too.

Left me his direct cell for any follow-up.

Often times techs and home warranty affiliates get a bad rep from a couple “bad apple” reviews, but honestly Michael was tremendous and we would recommend him and their group to anyone we know. We won’t got to anyone else for our HVAC needs and maintenance.

Thanks Michael!

This company is an absolute joke. My home warranty sent this company to my house to fix my unit on top on my house. When the tech came out he was on my roof for maybe ten minutes talking me that he reset my unit and that my unit is old and needs to be replaced. I told home to tell it to my home warranty and get it done and nothing ever got done. About 20 minutes after he left the unit stopped forking again and my home warranty made me pay another 75 dollars to have them come out again and the same scenario occurred when I came the second time. Finally after I had to yell they came out and fix the heater. Just in time for summer! And lo and behold my air-conditioner didn’t work so I had to pay my home warranty to come out again but they sent a different company air pro masters. The technician from air Pro Master’s told me that whoever worked on my unit last was trying to kill us because every safety switch on my unit was bypassed meaning my unit to catch fire at any time and not save itself because of the sensors were bypassed. My home warranty told me they’re not gonna cover it because it is not normal wear and tear. So I called AR and they told me they won’t be doing anything about it to take it up with my home warranty. This company is a disgrace they can’t even stand behind their own work and the work that they leave can potential he kill people and they’re OK with that! I do not recommend anybody using this company because peoples lives are at stake!

I’ve worked with A&R Complete Service Corp twice, and each time they’ve delivered excellent service. Technician Lowell was the best! He was punctual, efficient, and clear in his communication. His professionalism and attention to detail made the experience smooth, reassuring, and stress free. I highly recommend A&R Complete Service Corp and Lowell in particular to anyone seeking a reliable company.

I’m very happy with my HVAC pre-season maintenance service. The technician was on time, polite and professional. He found a bad capacitor and made the repair process through my home warranty company very easy.

My AC went out and needed a kick start. After first contact in the morning a tech was out to my home the same morning. He thoroughly examined my AC and within an hour it was working again. Greatly appreciated since my home had reached 92 indoors.

used A&R in the past and they were great! had their rep call me the other day to prepare my AC for summer and I'm glad they did! gave it a deep cleaning and made sure it was running 100%

hopefully next year I will remember to call them instead of the other way around.

This company did home warranty repair work to replace an AC. It is almost 2 years later and now they want me to pay $350 for a city inspection because they didn't get it done in time. Their response was that we tried to call you but you don't respond. Of course, I don't answer phone calls from unknown numbers or respond to voicemails saying that something is going to cost me money for work done 2 years ago. If they really needed to get ahold of me to complete the inspection done, they probably should have sent a certified letter.

Very unprofessional told him if he checked the heat exchange lied to me told me he did came back the next day after I showed him proof of the broken heat exchange and then did a actual check due to him getting caught lying. He went as far as telling me he did a special test and that's how he knows the heat exchange was not broke. Went back and forth for about 4 weeks now changed prices about three times just very unprofessional I believe the guy's name was Jason or James. I would not recommend this company to my worst enemy. I ended up canceling their services due to poor communication and being very unprofessional. I'm glad I had a second opinion and had someone else come and check it.

Donnie did a fantastic job with helping me out on an HVAC issue. A wind storm came into town and for some reason it caused my system to stop working. Cold nights and a one year old scared me thinking I would have no heat in my home but Donnie climbed into my attic and went to work. He identified the problem and got the job done in under two hours all while tossing me some tips on why it might have happened. Very well done, awesome customer service and I recommend A & R to anyone. I spent very little time without heat thus making my worries for my child go away. Thank you guys so much.

Sketchy company. American Home Shield AHS sent this company for a routine yearly service. Keep in mind that there was nothing wrong with my heating. The heat worked fine. The tech comes out from the crawl space and says you need a new capacitor in your heating unit. He hooks the one in his hand up to a electric reader which shows zero. I ask, how can it be zero when the heat works just fine? He had no answer. He then gets AHS on line to approve a new capacitor which they did and charged me $100 fee. I'm sure he shows that same old capacitor to every home owener. Tech then wants to know where my AC unit is. So I escort him outside and stay with him. He doesnt even look at it. Was probably going to sabotage my unit for more money. I had another appointment set up with them through my Fidelity Home Warranty for another property which I will cancel. STAY AWAY from A R. Thieves.

Ok where to start. I gave two stars instead of one because they were able to schedule me the next day and the technician arrived on time. That’s where the positives end. I had a leak coming somewhere from my upstairs bath that turned our kitchen ceiling yellow. Old republic assigned these guys to come out, knowing where the leak was coming from. The plumber says “I’m a plumber, not a contractor. I don’t open ceilings. I asked how he plans on accessing the pipes to fix them and I was told that the home warranty won’t cover opening the ceiling, they only fix the pipes and that I need to call another company and pay out of pocket to get this guy access. He actually had the audacity to tell me the best way to proceed was to file a claim with my home INSURANCE (pay the $1000 deductible!!) and have them call a water and mold restoration specialist to open the ceiling. Then he can come back to fix the pipes. All this without even knowing anything about the leak. You may think I’m making this up, but I kid you not. Now I’m only partially an idiot- I didn’t call the insurance but I did pay a different company (that’s hard to spell…get it?) $360 to cut a hole in the ceiling. I believed this jerk that the home warranty won’t cover the ceiling opening. When they left I called old republic back and requested a different company to fix the issue now that there was access to the pipes. They proceeded to inform me that all this technician had to do was call for permission to open the ceiling (which they said they’d always give if access to the pipes is needed). I called the guy back to tell him that old republic would have allowed him to open the ceiling. He doubled down on not being a contractor and told me any plumber that cut a hole without knowing exactly where the leak was is incompetent 🙄 he said the guy we had got lucky that he identified the leak with one hole cut. I’m sure this technician is very capable of fixing pipes that are easily accessible, but if you have the misfortune of having a leak behind drywall, go elsewhere. And, if they tell you that the home warranty won’t cover something, call and ask. Also, for the love of Gd, don’t call your home insurance for a small leak even if a ‘seasoned plumber’ says you need restoration without first seeing the problem. This company should reimburse me what I had to pay because their employee was incompetent

Arrived on time. Was careful not to make a mess. Repaired only what was necessary to make our HVAC work a bit better and to keep it under home warranty. Suggested other repairs but did not pressure us to do them.

I recently had A&R Complete Service Corp come out through my home warranty after our AC stopped working and our smart thermostat started acting up. They scheduled us quickly, and the next day Shadd was at our door.

From start to finish, Shadd was awesome—super friendly, professional, and clearly there to actually solve the problem. I’ve dealt with some tough vendors through home warranty before, but Shadd was a breath of fresh air. He walked through every troubleshooting step, knew exactly what to try next when something didn’t work, and even let me tag along so I could learn what he was doing.

Thanks to him, our AC is running again and our Ecobee thermostat is fully working before he left. We’re really grateful for his service. Shadd is the man! Highly recommend A&R and especially Shadd for anyone needing AC help.

Jason called me to set up an appointment for my yearly AC check for Old Republic Home Warranty. He was prompt and efficient. Was able to get the work started that same day. The 2 installers stayed very late that day and apologized that they had to finish tomorrow. They called in advance both times. Every person that I had contact with during this service went above and beyond.

Review for A&R Complete Service Corp. in Henderson, NV
​I am filing a complaint against A&R Complete Service Corp., the company assigned by my home warranty provider, American Home Shield. My appointment was scheduled for August 30, 2025, between 9 a.m. and 1 p.m. The technician did not arrive until 4:15 p.m., over four hours late, and without any prior communication.
​When I expressed my frustration about his lateness, he was immediately defensive and rude. Instead of apologizing, he said, "I don't have to tell you anything!" This was a completely unprofessional and disrespectful response. I immediately told him I no longer wanted his service.
​The situation escalated from there. The technician refused to give me his name or a supervisor’s contact information, telling me to "call the number on the side of the truck." He then took out his phone and pointed it at me, as if recording me. After this, he left without ever even looking at my A/C unit.
​Later, I discovered the company had lied to American Home Shield, claiming I had canceled the service because I was "rude." The company representative, Missa, repeatedly hung up on me when I tried to address their false report. The only professional I spoke with was Vanessa, who was kind, apologetic, and listened to my complaint.
​This company is dishonest and employs rude, disrespectful technicians. I am still waiting for an apology from a manager. I urge others to be warned about their unacceptable customer service.