Appliance Repair reviews in Las Vegas, Nevada

Jim was great! He fully explained everything that needed to be done to help the longevity of my 6 appliances. I am moving to the Home Insurance from the Maintenance Agreement that I was previously paying for. I'm hopeful they will send out someone as knowledgeable as Jim to assist, in the event I need a repair.

Ray was pleasant, knowledgeable and completely engaged in repairing our GEMONOGRAM 5 in 1 Microwave. He was focused on the task at hand. Yet periodically he would update us on his progress. Completely professional and cleaned up after the work was completed. Nicely done Ray!!!!!

Service never happened. It takes a super frustrating experience for me to give one start. On the day my HVAC service was scheduled, before he arrives, this service tech guy called and the first thing he wanted was money which I get it. I was trying to explain him problem and told him to complete the service call and i will be happy to pay once done. I told him 3 times that payment is not an issue but this guy was not interested in listening to the problem or providing service at all. All he kept saying was pay me first and then we will see what happens. It didn't seem like he was coming to diagnose the problem, he was coming to just take money and go home. I told him to show up, finish the service, let me know the problem and I will happily pay but apparently once i said that, he didn't want to show up.

Rikki took time to analyze the issue/ concern about our dryer. He found the problem and acted on it. So far there is no more issue.

Ray was friendly, knowledgeable, engaged and was focused on the repairs. His attitude during his entire time at our home was on point. Updated us periodically and was a good communicator. His pleasant demeanor was outstanding. My wife and I were impressed with his persona and his commitment to excellence. Nicely done Ray!!!!!

James was efficient and professional. Unfortunately, the 2 1/2-year old washing machine is not repairable and I am now waiting to hear from Sears.

Jim was GREAT! customer service is still alive with him. He was nice, explained things clearly and follow up with me to make sure the repair was good. Thank you

My experience with Sears Appliance Repair has been HORRIBLE. It took a total of 8 service calls and 69 days to repair my stovetop. The diagnostic was on January 12th. They finally complete the job today on March 21st. On two separate occasions the technicians never even showed up to my home for their scheduled appointments. One time an employee showed up reeking of Marijuana and clearlung missed the memo to puck up the igniter from the parts wharehouse. Also the original technician who came to my home to do the initial diagnostic didn't order all of the parts to fix my stove. He had to have another employee drive to his home to pick up tools because the tools he had were not sufficient to support fixing my stove. Ray then broke one of my igniters as he was trying to fix my stove with tools that were not compatible with my stove.The service provided was unacceptable and shameful. The customer service support is dismal as well. Evette Ackerson from corporate lacks empathy and refused to have someone from tge leadership team cintact me as I had requested. She would not not provide me with an alternate person for me to contact to discuss finding a resolution. I would NEVER recommend this organization and would encourage others to use another company to fix their appliances. Sears did NOT meet the quality standards that one would expect.
The only positive experience was the technician Christian. He was communicative and professional.

Instead of attempting to cut costs with how products are shipped, Sears should upgrade shipment of fragile parts in boxes instead of using bubble wrap shipping. This apparently is a known issue and no action was done to rectify the shipping of ignitor parts.

Tech did mot make sure dryer was working correctly before he left.
No heat because the gas was turned off.
Vent not reconnected.
Left a mess.
Not Sears quality standards.
I paid a lot for these units.
This is a shame service.

Alex es un profeciona

Muy satisfecha con el trabajo súper recomendados al 100

James was very nice and fixed the problem in under 30 minutes. If it was possible to give more than 5 stars, I surely would.

Straight to point very honest , extremely helpful and very informative with great professionalism

Great service. ☺️

Very quick and professional!

Amazing service. Rikki was great

The technician was amazing and very professional.

I don't like the business at all; the technician Ray seemed ok

It’s been 6 days and my insurance company still hasn’t heard from the texh

Excellent, efficient, extremely helpful! Thank you, James!

Service repair person was professional, friendly and very efficient in repairing refrigerator.