Contractor reviews in Las Vegas, Nevada

Absolute trash. They've been to my home more than seven times in two months and cannot fix it or get their scheduling and communication issues under control. If I could I'd never deal with them again but I'm saddled with them because of warranty companies.

1st visit didn't have enough freon.
2nd visit doesn't show up. Even when you call (if they actually answer the phone) they tell you you're "on the schedule" but no one showed
3rd try... see 2nd visit and repeat.

Came out through my home warranty and replaced the AC capacitor and motor. Very friendly and knowledgable. They even send a text on the way so you can track their location

No one has answered or called back. They set an appointment online without asking. We waited 4 hours and no call no show. We need AC in the Nevada heat. If they can't operate they should close

First call 7/30/2020 Scheduled to replace compressor 8/11/2020...no call, no show. They refuse to return our calls and when they finally answered they blamed the parts suppliers. Now its 8/27/2020 and still no compressor after 29 day's of record temperatures in Las Vegas.

This company is the worst!!! Charged my credit card for work they didn’t do. Has taken over a month and still no credit on my credit card. They told me it could tak 30 - 45 days to get credit. They were sent to me by home warranty company. If your home warranty company sends them , REFUSE!!!

This is a NEGATIVE star. They came in 6 weeks ago and determined the A/C needed 2 parts. Apparently they forgot to order them, so after numerous they did 3 weeks ago, but apparently they are not in yet? We've had 3 digit temperatures and they are STILL picking out lint from their belly buttons. The insurance contracts out to them (we didn't choose them!), so we are canceling it unless they dump these negligent nincompoops.

Absolute Comfort is a JOKE. I called and no one ever picked up and our heat went out. Why do First American home work with them in the first place. I wish I can give this company a 0 Star.

They are offering NV Energy rebates and lying to customers. They are not an authorized NV Energy contractor. Beware, they are committing fraud if they offer you an NVE rebate. File a suit with the Nevada Contractors board, the state and the city of you have been a victim.

AVOID AT ALL COSTS!!! Scheduled an appointment for Thursday. Person on the phone said Thursday. Then I messaged my roommate saying it was Thursday. Then the warranty company called and confirmed they had an availability Thursday. After waiting all day Thursday, then waiting on hold multiple times to get in touch, they tell me the appointment is actually for Friday.

Absolute distress is a better name. This business I would not recommend to anyone. They have left my family two times in the past two years with no AC access on one side of our house for at least 35 days plus. Even when they do come out to service our house the workers say we could do more but we are doing budget cuts. Not to mention I am pregnant and my father is now disabled due to him having three strokes. Do not waste your time and money with this company. They will for sure waste yours. We are still with no AC 37 days and counting.

They should honestly have a 0.0 star ratting... the so called office manager is extremely rude. The job was completed but not in a timely manner as prommised. When asked for a copy of the invoice the "manger" stated that a my waranty company had a copy and that they did not have one for me or any one else... call my HWC and they still had to request it. Took more than 2 weeks before I received anything even after multiple calls and text with no response. The manager Jessica told me I was being difficult that there are people dying right now (beginging of COVID) and that I'm worried about a piece of paper. Something that I had continously asked for more than once without any responce and having to call blocked in order to get anyone on the phone. Little did she know that I work in the medical field and for her to tell me that was extremely rude to say the least. She continued to say that she was really busy and that she has 6 kids.... uummm your short commings my dear. If you dont know how to run a business then maybe you shouldn't be running run or maybe not have had so many kids. Once I made it clear to her that i was reporting them to The BBB, I finally receive what I had been asking for. I still dont understand why they are still in business considering all the negative reviews on here.... I still have all the text messages for her too. So if you'd like to see them just ask :)

I am a grandmother living without AC in the LV summer for THREE MONTHS thanks to this company and I have a home warranty. Multiple missed service windows, zero follow up, each tech has a different non-working solution than the next, has no inventory of parts & everything must be ordered. They left 5 hours ago for the fifth time and I am at 90 both upstairs and downstairs unit. I have missed work to accommodate, can't have friends or family over for the entire summer, am unable to do anything at home due to the heat, and am getting more and more physically ill with an inability to eat while at home. P.S. My home is worth $ 450,000...I am not writing from the hood. DO NOT USE THIS COMPANY IF YOU WANT YOUR PROBLEM FIXED.

Absolute Comfort was assigned to us via our home warranty company. It took a couple days to get a scheduled service date and that date was a full week after we submitted our service order... we were panicked because of the record temps and after our home warranty company couldn't get a single other contractor sooner, we all decided first, that we would KEEP that scheduled appointment -- and second, that a bunch more AC units must have broken down during the record breaking heatwave (lol)

SO GLAD WE DID! we've had another warranty assigned AC repair and additionally had purchased a maintenance plan with a third AC "repair" company and by comparison... Absolute is ABSOLUTELY a superior choice!!!

Francisco arrived on time and called when he was just 10min out. He was calm and professional. He used clear language to communicate with me about what had happened and what next steps would be needed. He even advised me on how to ensure this doesn't happen again. Best of all, we have cooling again!!! 😎

I see all these negative reviews... I think it is a matter of patience vs panic. Sometimes, people, you just have to wait your turn... 😉 cuz it was worth it! Again, such a better experience than our 2 previous experiences with other companies/technicians.

Highly recommend

Horrible Customer Service. They showed blatant disrespect to myself and my family. There is a lack of communication between technicians, the main office, and my Home Warranty. The technician wanted $75 for doing nothing and reading a diagnosis by another company. I would recommend not going through the hassle of working with Absolute Comfort. They need training in basic customer service and communication.

We had no choice from the home warranty company called First American and I would not suggest getting them either both horrible services. Absolute Comfort did not fix my ac issue despite coming out at least two times very unsatisfied looking forward to reporting both companies to the Better Business Bureau.

Absolute Comfort is an Absolute JOKE.

This company DOES NOT call to schedule the appointment in the 24 hour time frame laid out per your home warranty co.. bc that’s the turn around time expected for service work to be coordinated.

The GM Jessica (funny she wouldn’t offer her last name after prompted 4 times during my call) Is unprofessionally emotional, rude, combative and down right arrogant in her handlings. How does this woman have any right to rep this co? Atrosoious!

In the middle of selling my home when my a/c died. My home warranty co has been amazing..But Absolute Comfort whom my home warranty subcontracted for the work could seem to care less about the tight time frame needed to have my compressor replaced.. That was approved for replacement 5 days ago... Yet no one from this co has bothered to reach out to me to coordinate repairs.

APPALLING CUSTOMER SERVICE!! Dare I even say GROSS! This is what I do for a living and I have 0 tolerance for those in a position that is meant to help customers in stressful times like these, only to be condiscending bc I want accountability taken for the lack of service and follow through I’ve experienced with this co.

Stay far away from this co if you can help it!!!!

Not sure how this company is in business! First American Home Warranty should be ashamed of themselves for having them as a provider. 1 Month and still AC is not fixed!!!! and they don't answer their phones....ABSOLUTE JOKE. 1 MONTH with 3 small kids! so much for "priority"...I wish I could leave negative stars. If you get assigned....cancel right away

Don't let these come scumbags take your money. And if your home warranty assigns them for your repair, demand for another company.
My AC went on upstairs and my home warranty had sent them, Well while they were Here the guy diagnosed the wrong machine and stole parts from the other AC for downstairs. Right before he left he said just a little bit of a warning usually when 1 AC goes the 2nd will follow shortly after. Shouldn't know something was wrong right then in there, But 20 minutes Later I noticed that the downstairs was blowing hot air. So I had to call the home warranty to request a second service request for the downstairs AC. Come to find out the 2nd company told me the first company stole parts From the downstairs ac So unfortunately the 2nd company was unable to even diagnose it because there's missing pieces. I'm now currently looking into into a legal action so don't waste your time with this company save yourself a headache

from my downstairs AC as well as statin

They are very unprofessional and dont care about anyone but there pockets. I refuse to give these ASS HOLES any of my money. Regardless of they work with my home warranty company. I will sure contact BBB and the contract board because they they rip of people in Las Vegas is so uncalled for. My have been wait over 2 weeks for get my AC fixed and my warranty comp keeps tell me that they have not process the claim in order to approve it. But Rose theOWNER tells me I should make my payment for the freon and she will sch someone to come out. I said if my ins company has not received a claim how do I know they will cover what you are asking and I'd they dont I'll be responsible for the cost. I dont think so. With every claim it will have to be approved before services are being done. Just like in the medical field. You dont wait after the fact. I'm not a fool.....I will take it in my hands and make my changes.... I'm not wasting no more money on companies that care or value customers services...stay clear from this company they will rip you off...

I see a bunch of negative reviews, but I've had a totally different experience on both of my interactions. Francisco serviced our AC, and told us what was going on. He was able to fix it, and he came back to do a quick check to make sure everything was good. They were hired through our Home Warranty, and we couldn't be happier. He was on time, knowledgeable, and very friendly.
My only negative would be about trying to get ahold of them on the phone. I couldn't get ahold of anyone or leave them a message, but it wasn't really necessary because everything was on time anyway.