Las Vegas Heating & Air Conditioning

Absolutely seamless installation; warmth returned just in time.

BEWARE! My a.c. was freezing up on 4/12. They sent out 2 super young boys. They looked high school age. One came in with a container of freon, checked to see if the unit was still frozen. It wasn't bc I had turned it off earlier when I realized it was frozen. One of the guys didn't even know how to work my thermostat! It's a run of the mill, programmable one from WalMart...But, it was the other guy who was actually calling the shots so I gave them the benefit of the doubt & assumed he was just a helper. They were there all of 15 mins beginning to end. Charged $120. Basically put freon in & left. Didn't check for leaks or mention there could be a leak. So, a few hours go by & the house was still hot even though the ac was on full blast. I called back & told them whatever they did didn't work. They sent a Tech out, this time an older man. He goes back & forth between the inside & outside unit for about 30 mins. Then came & told me the guys put too much freon in it. He said he fixed it . It worked better after this but, not great. So, at the beginning of this week I noticed the ac was struggling hard in the afternoon to keep the house at 80* (I keep the thermostat set bt 76*-78*). It was able to keep up in the a.m. & at night at first but then after a day or 2 it wasn't able to even do that. But, it wasn't freezing up this time. Just not cooling well. Since the entire interaction with this company seemed shady at best, I chose to call a more reputable company recommended by a friend & business owner. The new company's Owner told me over the phone if the unit was freezing previously it would be due to a leak causing low Freon. Once the owner/tech arrived, after inspection & asking many questions about the ac unit itself & the 2 visits from AA, informed me that my compressor was damaged in a way that only occurs from being over filled with freon. Mind you, the unit is less than 3 yrs old & the only people to do anything other than turn it on & look at it, was AA All American Heat & Air. The new company thankfully did the leg work to figure out it's under warranty & called the co it was purchased from. Then they informed me of their cost to install, or that I can call AA again to see if they'd offer to do it (seeing they're young unsupervised employees damaged it), or call the original installer. My husband & I don't trust that AA would do a good job even if they acknowledge it was their fault. So, we're shelling out a few hundred bucks for the install by someone else. Thankfully, it's under warranty saving us potentially $1500.

My husband and I have used only AA All American HVAC service since moving to Pensacola five years ago. Our neighbor highly recommended this company, and we have not been disappointed. If service is needed, representatives are responsive, professional, on time, and keep our unit in great running service. They also teach us about how to keep our unit in great shape so that we can understand how it is behaving/performing. We would highly recommend this company to anyone needing HVAC Assistance in the Pensacola area.