Raydan Heating & Air Conditioning

Jay came to look at my air conditioning system through my home warranty. My regular maintenance company said my system wouldn't last the season, & I was hoping Jay would recommend the unit be replaced by my home warranty, before it actually died in the 115° heat. He didn't. However, after reviewing everything & cleaning the outside of the unit (which my regular company hasn't done), Jay said my unit should actually last another 2 to 3 years. He also said if I had any issues within 60 days he would be here the same day, within 2 hours. It's been almost a month, & so far, so good. I will be having Jay & Raydan do all my maintenance from now on.

My home warranty company sent them out to get a second opinion after the first company they sent claimed that my AC stopped working due to negligence of not being serviced/kept clean which he said is not a covered repair from the warranty company. Mind you this is a 32 year old unit and we just bought the house last year so it's not our fault that it was never cleaned or serviced prior to us buying (that's why you buy a warranty!). The first company Wave Heating & Air, gave me the run around and initially wouldn't even do anything to repair the unit, not even bothering to open it up to see if it was actually dirty as he claimed. The guy finally put in some freon and it worked for about an hour then quit working. I then had an outside technician to come out and clean/service my AC but that still didn't fix it and he couldn't figure out why it wasn't working.

I called my warranty back and they called Wave Heating and Air back to send out again as a recall service and apparently the guy refused to come back out so they contacted a new vendor to come out. The second company said the soonest they could get me in was 2 days later (we were already on our 3rd day of no AC working in 110 degree Las Vegas heat) and we were supposed to be priority service because I have young children and my mother, a senior citizen, in the house. So I called warranty back again, and asked for a new vendor that would come out immediately.

Here comes Raydan to the rescue. Not only did Jay, I presume to be the owner, come out on apparently his day off as he wasn't wearing a uniform and apologized for (I don't care just fix the AC!) but he was very knowledgeable. He spent time actually taking apart the unit and found the issue with some frayed coils or something (a non covered repaired). He told me he would contact warranty to see if they would cover it and they did and that was the problem with why it stopped working. He said the AC probably only had about 1-3 years left of life and then we would need a new unit. Jay saved us from dying of heat stroke in the house and saved us a lot of money from having to get a new AC right away. Thank you for your awesome service!!

They came out same day to get the AC working on a 100 degree plus day. The job required more parts which took a week but very efficient and did a great job.