HVAC reviews in Edison, New Jersey

Installation fell short. Yuri from Sam's Air Control needed to redo the job for an extra $1,000. The installer was told it wasn't his fault to double-check, and management and supervisors didn't seem to care about it either. Despite having a good rating on Better Business Bureau and Angie's List, I'm extremely dissatisfied with my service experience.

Paid almost $100 for their diagnostic service but no mention of whether that cost was included in the repair bill. Quoted around $1500, which seemed excessive. Since I wasn't satisfied with the price, I got a second quote and found another company that charged significantly less ($800). Given their good reputation, I'd still recommend getting multiple opinions before hiring them.

The technician from Sam's looked new and eager to help, but lacked expertise in his field. The fact that they were more focused on technology (e.g., iPads) might be a red flag. After posting my review, the company started sending me paperwork and trying to contact me again. It was clear they only wanted to discuss business unless I was disputing the bill.

I'm glad this matter has been resolved now.

Sam's Air Control truly exceeded expectations during my emergency situation. Their technician, Sam, demonstrated exceptional expertise, being prompt and professional. He delivered outstanding service, making me feel valued as a customer, not just another client. His expertise restored functionality quickly and efficiently, earning my highest recommendation for any air conditioning or heating needs.

I purchased a heat pump from Sam's, which was significantly cheaper than other quotes I received. The Trane product quality surpassed expectations. Installation was fast and professional, with an extremely quiet unit that operates efficiently. They also handled the PSE&G zero-interest financing process seamlessly in one day. Overall, I have no reservations about recommending Sam's - their service exceeded my initial doubts.

The team did everything right from the start - showed up on time, answered all our questions, and even accommodated a reschedule when one of their customers cancelled. The technician was knowledgeable and helpful too. We'd definitely give them a thumbs up for that initial visit. However, things took a drastic turn after that. It's clear something went terribly wrong with the ordering process, as getting the right part seemed like an impossible feat. Scheduling a tech also became increasingly frustrating, especially when you'd think a morning appointment would be a guarantee.

This guy did an amazing job - really impressed with his professionalism and attention to detail. He worked efficiently and left the place spotless. I'd highly recommend him and this company to anyone - he's a top-notch technician. The service was done on short notice, which is more than I could have hoped for. My boiler now works perfectly and it's all thanks to him. He deserves a significant raise, considering what he accomplished in just two hours. Overall, extremely happy with the result.

Jason Stark's professionalism immediately put me at ease. He didn't try to push other products or give a doom-and-doomsday forecast like others do. Instead, he provided honest and straightforward advice.

He was knowledgeable, patient, and genuinely helpful as I asked questions. A pleasure to deal with! The job was done quickly and efficiently. I'd definitely call Sam's Air Control again for any future heating needs.

His parting words - "Now you have heat again" - were a welcome surprise that made me smile. Thanks, Jason, for getting my furnace working again with such professionalism and care.

I had a good experience with Sam's Air Control, courtesy of Neil Prasad. He was courteous and pleasant to deal with. The quote he provided for the HVAC system was reasonable. The team did an excellent job installing my new system, and I'm very pleased. Mr. Prasad represented his company well. Overall, I'm satisfied with the service and would recommend Sam's Air Control to others.

Neal was a consummate professional, delivering top-notch service that met my specific requirements. He ensured I received all eligible credits from my utility provider, guaranteeing a cost-effective solution. Overall, I'm thoroughly satisfied with the outcome and would wholeheartedly endorse Neal to anyone seeking to upgrade their boiler system.

I've had two experiences with Sam, both excellent. They're consistently professional, knowledgeable, and budget-friendly. Emmanuel did an outstanding job, familiar with his work and navigating complex settings on my Nest thermostat. His expertise was impressive, especially when dealing with system warnings and commands. I highly recommend Sam's services.

I was impressed with how they handled our service from start to finish. Robert stood out as a top-notch representative who delivered a great deal quickly. His work ethic and customer support were second to none, making the entire process seamless. However, the scheduling issues with their technicians proved to be a major drawback. We'd been without heat and hot water for over a week, which was a huge concern with young children and an expectant wife in our household. I needed a more urgent solution than what Sam's could provide at that time.

Despite not ultimately going with Sam's due to scheduling constraints, Robert continued to work on finding alternative solutions. Unfortunately, I ended up signing with another company that fit my needs better before Thanksgiving. Nevertheless, the experience with Robert left a positive impression, and if I had to choose maintenance for our new boiler system, I would definitely consider Sam's again.

We purchased a new HVAC system from Sam's. The installation team arrived promptly. The entire process took around 13 hours, which was considerable, but they moved efficiently without disrupting the house excessively. They were considerate of foot traffic and made an effort to keep walkways clean. The technicians showed good patience and respect for our space. After completion, everything was left tidy. In just five days, the system has performed flawlessly so far.

We had a fantastic experience with Sam Air for our new HVAC setup - couldn't be happier. From the initial assessment to post-install support, Neal Prasad exceeded expectations in every way. He offered an unbeatable deal, responded promptly, and was always just a phone call away.

The installation team turned up on time, were courteous and efficient, and did a top-notch job. What really stood out was Sam Air's commitment to customer satisfaction - a minor misunderstanding with the technician was quickly resolved by Sam himself, who apologized and made things right the next day.

Thanks for an outstanding service experience!

Hi, I'm Kholoud Farag and I'm using my husband's account to leave a review for Sam's Air Control. I recently had my HVAC system installed with them in May, and I was extremely satisfied with the service. I'd like to extend my gratitude to Youri Kos, who provided exceptional support throughout the process. He went above and beyond as a technician - whether it was on a weekend or late at night, he made himself available to resolve the issue. When my heat stopped working due to frozen pipes, Youri arrived despite the freezing temperatures and got everything up and running again for my two tenants. His dedication is truly commendable. I'm impressed with Sam's Air Control's commitment to hiring top-notch technicians like Youri Kos.

Emanuel Jones was professional and explained the issue while troubleshooting my boiler. The system was already functioning when he arrived, but he identified a possible problem with the pump. He was honest, friendly, and knowledgeable, making him stand out from other technicians.

Had two 3-ton systems replaced. A team of four men showed up, covered my floors and stairs, removed their shoes, and got to work quickly. They finished the job in one day, took all the waste with them, and were remarkably professional. The only challenge was the language barrier – I don't speak Russian. Overall, a good job!

Here is a rewritten version of the customer review:

Knowledgeable technician provided a thorough system check, identified potential issues, and worked to resolve a botched installation. Their professionalism was impressive.

Brandon Cooper didn't deliver, leaving our unit unchanged. He claimed he wasn't prepared with necessary parts. If another issue arises, I'll hold SAM'S A/C responsible. Management at samA/C deserves recognition for their professionalism and commitment to customer satisfaction; they turned things around despite initial missteps.

I had a top-notch experience with my HVAC installers. They arrived right on schedule, walked me through the process step by step, and did an outstanding job of installing the new system. The unit is working flawlessly now, and they took the time to show me how to use it before leaving. Highly professional, spotless, and exceptionally skilled – I highly recommend them."

The initial attempt to start the furnace was unsuccessful, leading to a visit from a contractor who didn't seem familiar with his work, causing more problems. However, when Sam arrived, he identified the issue - a clogged chimney due to leaves and bird nests - which he cleared. He then replaced a faulty sensor that had been damaged by the previous contractor, fixed the system, and finally got the furnace running. The turnaround was impressive and much appreciated.

Andrii and his team delivered top-notch work. They got the job done efficiently, leaving no mess behind. When I asked questions, they explained their process clearly. I'm extremely pleased with the result, making this a great value from Sam's. I'll definitely recommend them to anyone in the future.