HVAC reviews in Edison, New Jersey

They won't sell to anyone who isn't already a customer, even if they're a licensed technician. Had to take it to another company, GPS, who could assist without requiring an existing account, resulting in a significant price reduction.

I had contact with York, but all they sent were installers and plumbers - no parts or information to help me purchase one myself.

The service provider was extremely inconsiderate and unhelpful. Their attitude was unacceptable, especially given they installed a York unit from me for a price I felt was inflated. Now I'm left regretting the decision.

Steven was very knowledgeable about boilers and showed a good grasp of our financial situation.

Yurii checked my thermostat, which was giving intermittent error messages, and suspected a faulty sensor. He took it out to inspect the wiring and also looked at the furnace's wiring in the basement. After reconnecting the thermostat, the error message didn't come up even after running the heat cycle. That works for me, thanks!

Neal was top-notch. He broke down complex tech jargon for an elderly customer who just knew the AC wasn't working. Out of three estimates, Sam's was the best value. Neal explained things clearly and in simple terms. What impressed me was that he took a personal interest in my pets - they adored him, and I suspect animals can sense genuine kindness. If you're looking for reliable service with a personal touch, I'd definitely recommend giving Sam's a try.

Steve was excellent as a technician - very helpful and professional. Looking forward to future projects with him.

Our shop was freezing without heat, but luckily, Emmanuel showed up fast enough to fix it within an hour - great turnaround time for a crisis like that. He provided good customer service and was pleasant to deal with during the visit.

Yurii is extremely professional, clearly dedicated to his work. He takes time to address concerns, demonstrating a genuine interest in doing things right. The installation of a new HVAC system and removal of the old one was done with diligence throughout. I have nothing but praise for Yurii's attention to detail during this process. His technician colleague also deserves credit for their assistance. I highly recommend Yurii and his team - they've maintained Sam's Air Control's high standards.

We had an excellent experience with Sam's Air Control. The HVAC work was done by professionals who got the job done quickly and with high quality attention to detail. Every member of the team we interacted with was friendly and competent, making the whole process seamless. We highly recommend them.

Exceptional Service from Start to Finish!

I had a fantastic experience with Neal from start to finish. He was extremely helpful, answering all our questions thoroughly and putting us at ease. His expertise and genuine interest in our needs made the entire process stress-free and confident. The team's professionalism and care were top-notch, making for a smooth transaction. I'm grateful for Neal's patience and dedication, as well as the overall service from Sam's Air Control.

⭐️⭐️⭐️⭐️⭐️
I'm extremely satisfied with the service provided by this company. Neil was knowledgeable and took the time to break down every aspect of the project, ensuring I made an informed decision. He offered valuable guidance and helped me find the best solutions for my needs. The final result exceeded my expectations – I couldn't be more pleased with the outcome.

Volodymyr did an exceptional job on the project, which ended up being much more complicated than initially thought. Despite the challenges, they ensured a high-quality finish and left the property spotless. Extending the gas line required two full days of extra work, but Volodymyr didn't mention the extended time or request additional payment beyond the agreed price. Their courtesy and professionalism were impressive. I'm extremely satisfied with their service and will definitely be using them for all my future home contracts and recommending them to friends.

Stepan handled the issue well and fixed it efficiently. The service was professional, with knowledgeable technicians who got the job done. I'm pleased to have chosen Sam's Air Control for my HVAC replacement, thanks to their good work.

I needed my AC fixed ASAP after it broke down on a scorching day. The team showed up same day - thanks for the prompt response! Marco was courteous, efficient, and got the job done swiftly, restoring cooling ASAP. Appreciative of their service and would highly suggest them.

Employers showed great professionalism. The air conditioning service was carried out efficiently and effectively. Very pleased with the result, thanks for a top-notch job.

Sam's team performed a great replacement of my furnace system. Their professionalism shone through with timely arrivals. Overall, the work was done to a high standard.

Worked with Neil to replace my HVAC system and had a great experience. He's very knowledgeable and explains things clearly. No hassle, no upselling - just a straightforward process from start to finish.

I booked an appointment with this company after reading the good reviews online, mainly because I needed my heating system fixed and didn't want any last-minute surprises. I arranged for a time slot between 1PM and 5PM, but unfortunately, they failed to show up.

I had to take time off work, so my wife also took time off to cover the kids' after-school activities. The lack of communication from this company was staggering. Despite calling at 5:15 to inquire about their status, I got no update and eventually heard back only to be rescheduled for another day.

My advice is to book someone to manage your appointment with them, as they seem to have a total disregard for their customers' time.

We're not impressed with the 4.9-star rating on Sam's service. Despite our boiler having worked fine last year and being unused since, we called them for a pre-winter check. The technician showed up, disconnected everything, and quoted $700 to replace the flue pipe.

My husband didn't realize we had AHS coverage at the time, so he initially agreed to the inspection. However, after getting a second opinion from AHS, they confirmed the flue pipe wasn't the issue and didn't need replacement. Clearly, Sam's missed this opportunity to correct their own mistake.

The problem is, our boiler hasn't worked since that visit, and everything is still disconnected. The technician was downstairs while my husband went upstairs to turn on the thermostat, and when he came back down, the tech claimed there were "issues." Before this visit, everything was fine, and now the entire system is out of commission.

We're convinced something must have been done to our boiler during that visit because it stopped working immediately after. It's hard to shake off the feeling that something didn't feel right about the whole experience.

As a warning to others, be cautious when dealing with repair services like Sam's. Stay in the room while the technician is there – you won't regret it. We're extremely disappointed and will definitely not be using this company again.

I hired this company to install a new furnace on October 16, 2025, but by November, it was malfunctioning - instead of producing heat, it blew cold air. After two emergency calls, they sent a technician who didn't fix the issue and the system reset itself.

A week later, the same problem occurred: the heater continued to blow cold air until I turned it off for hours. I called again, this time being told what to do by someone on the phone, but no action was taken. It's been three weeks since then.

It's December 14, 2025, and the furnace is still blowing cold air - not a single call or visit has followed up to address the issue. The experience has been disastrous; I regret ever choosing this company. In fact, my old, broken furnace seemed to work better than this new one.