Reviews of local pros in Edison, New Jersey

If I could give this home warranty 0 stars I would. The salesmen lied to me to get his sale. I was unsure of starting my policy and he said to go ahead and start the policy pay the first month and if I changed my mind I had 30 days to cancel and get a refund on the payment of my first month ($60). 7 days after making the payment I called in to cancel my coverage and get a refund. Surprise surprise they do not offer a refund because it's 30days from sale to start of policy. Not 30days from starting & paying. Something the salesmen "forgot" to mention. Be wary of this company.

Don’t trust them! This company has gone above and beyond at denying legitimate claims. First, they denied a claim for a broken oven door. The oven is 15 years old and their response to the door not closing properly is that “the oven door is too heavy for the oven.” So that doesn’t get covered by their normal wear and tear policy. Can someone explain to me how the original oven door on the original hinges on the original oven is too heavy and how Choice Home Warranty can make that determination?
Then this January in the middle of the worst cold snap we’ve seen in a while. Our heat pump broke. The technician came out, found a valve stuck on the 18-year-old heat pump which had caused a restriction for the refrigerant. Choice claimed again, this is “not normal wear and tear” and they would cover nothing. The only claims they seem willing to cover are claims under $200 which is pointless for a home warranty company that we spent close to $4000 on.

Tech at All Drains 70 Plumbing was very knowledgeable he troubleshhoted the problem explained issue and fixed it ....very professional ... prompt...talked on your level... true gentleman!! My homeowners war.company has sent them out to me all three issues ive had over the years and I never want another plumbing agency to work on my home....

My experience with Choice Home Warranty has been extremely frustrating and disappointing. I would not recommend this company to anyone.

We opened a claim after our washer stopped working. Choice Home Warranty assigned a repair company called Eyebee Solution. Their technician came to our home five different times. Each visit involved removing parts, opening and closing the washer repeatedly, and leaving everything disorganized. After all these visits, the washer was never repaired and was left in worse condition.

We contacted Choice Home Warranty multiple times to explain that the technician could not fix the washer. After weeks of delays, they sent a second company, DFW Appliance. After inspection, this company clearly stated that the washer cannot be repaired.

From the first visit until the final inspection, this process took 55 days. According to Choice Home Warranty’s policy, if an appliance cannot be repaired, they are required to provide a replacement or compensation. Instead, we experienced constant delays, excuses about missing reports, and no clear answers.

As of today, the washer is still not fixed, and no replacement or compensation has been provided.

This company wasted our time, caused unnecessary stress, and failed to honor its own contract. If you are considering a home warranty, do not choose Choice Home Warranty. They will delay your claim, send unqualified technicians, and leave you without a working appliance.

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⚖️ Legal Notice

We are reserving all legal rights. If this matter continues to be ignored or mishandled, we will proceed by transferring this case to our attorney and pursuing all legal remedies available under the law

This is by far the worst home warranty company I have dealt with. They are unable to get technicians out in a timely manner. Back is September 2025 they had to replace my refrigerator . They said it would take 30 days for me to receive my check for 891.00 dollars. I bought a refrigerator with my own money. I have called several times they tell me they will expedite my check. It is now January 2026 still no check
I will be reaching out to BBB. Will be looking into other companies. These people are just plain thieves

Choice responded very quickly to our claim for a water heater repair. The process is simple and easy to navigate. The tech was dispatched in a timely manner. We are overall very satisfied with Choice Home Warranty.

Studies show that most people buy a product from someone they like. I agree with this opinion. One of the reasons I choose to move forward with Choice Home Warranty, despite already having a warranty company is because the customer service Bryan provided was far superior than the service I had been receiving elsewhere. I really hope I end up being happy with this company!

DO NOT GIVE THIS COMPANY ANY OF YOUR TIME OR MONEY. Their service is subpar making it useless. You have to use their contractors who never come or are poor quality. I tried to cancel my policy and attempted to call and email SEVERAL times. No one responded but kept contacting me to renew. They even debited my credit card WITHOUT MY AUTHORITY. No warning nothing. This company has no integrity and fraudulent practices with aggressive sales tactics.

FRAUD ALERT: Charged my card after I repeatedly told them “no”

For nearly four months, Choice Home Warranty repeatedly called me trying to pressure me into renewing my contract. Each time that I spoke with a representative, I clearly said that I did not want to renew. Despite my repeated refusals, requests to be removed from their call lists, and even blocking their numbers, the calls continued from different numbers and became harassment. After all of that, they charged my credit card $85.23 without authorization, which is a blatant and fraudulent act. There was no renewal notice, no invoice, and no confirmation of any kind, just an unauthorized charge after months of unwanted and aggressive contact.

I had already decided not to renew because their service was terrible. When I tried to use the warranty once, it was impossible to reach a real person. I filed a repair request through their automated system and never heard back. Weeks later, long after I paid someone else to fix it, they sent a Sears technician without ever scheduling an appointment. I was at work when Sears called to say, “I’m at your house to service your unit,” even though no one had confirmed a visit.

I have disputed the fraudulent charge with my credit card company and filed a complaint with the Consumer Financial Protection Bureau. This company cannot be trusted with payment information and should be held accountable for its harassment and deceptive billing practices.

I had HSA fo years and switched to Choice! What a bad CHOICE! November 14th. I put in a claim for my $800.00 dishwasher, it is now February 10th. And they finally said they were going to replace it instead of repairing it. Only problem they will only give me $358.00.
They said in the contract it states they do not replace with actual product. Only give cash gift card in lou of. And the price might be lower than retail based on their cost. I asked how they have a cost if they do not purchase and replace? They said thats not a customer interface and they can't tell me that. I asked how they determined that cost? Again can't tell me that! What a SCAM!!!! PLEASE STAY AWAY AND SAVE THE HEADACHE. 0 STAR
BBB IS MY NEXT CALL.

This company has one thing in mind to do. Get you signed up and take your money. I had issues with my account that even the salesman supported me on. But when it went to the "Resolution Agent" she refused to do a thing. I only lost $87 but that's $87 they stole from me. She refused to want to discuss the facts that even their own salesman agreed with. And, on top of that, there was no one else I could speak to. Be careful with these people. I would never recommend them to anyone.

This company is in a scam business, makes fake promises in their terms and never deliver the promise. STAY AWAY FROM CHOICE HOME WARRANTY!

We filed a claim in September 2025 for a plumbing water leak. A contractor briefly inspected the area but did no repairs and suggested monitoring it, saying it might be condensation. The leak continued intermittently.

On February 9, 2026, the leak became severe, with water running inside the wall between the first floor and basement. We filed another claim, but it was not dispatched all day. By evening, we had to shut off the home’s water and call an emergency plumber, who fixed the issue.

The damage could have been prevented if Choice Home Warranty had properly addressed the original claim. They now refuse reimbursement, stating no update was provided after the September visit. We believe this is unprofessional and are seeking to file a formal complaint and pursue legal action.

Spoke 2 my point of contact person 2day,Mr.Kyle,very informative offered me a plan for seniors Grateful for that as we know customer services isn't how it used 2b he was patience with me.Have my first service call soon,my price was reduced highly recommend.Getting sink link fixed.
Will get back when done.Customer service was 💯
Will pay $85.00

Great and timely response to an issue with my gas dryer. Technician was excellent. He identified the issue quickly, ordered the part and promised to call when the part comes in and he’ll be back to install. I’ve used three different home service companies over the past three years but have stayed with Choice Home Warranty program because of their professionalism and quality of services. I just renewed for another year. Easiest financial decision I’ve made all year.

What a pleasant and hassle-free claim.! I am so happy we bought the hole warranty with Choice Home a year ago! From the start of the claim till the end, was such a smooth experience. Technician was very friendly, took some photos of the issue, submitted to CHW and claim was approved within hours...technician was in to replace water heater couple days after with the same brand of tank as b4.! thank you CHW for making it easy.! Highly Satisfied

I had this warranty in place for multiple years. When it came time to use it they said my portion to pay of replacing a 40 gallon water heater was $925. (After I paid a $75 assessment fee) they also said the warranty did not cover the damage to my house the failure caused (see attached photos). The water heater new is only $520 retail. I have 2 heaters and both needed replaced as both were leaking. One had completely stopped operating. The repair company only would replace the one. I refused the repair due to the exorbitant price and got both done for $1200. I then asked Choice home warranty to pay me at least the portion they were going to pay and they refused and were extremely rude on the phone only saying their system doesn’t allow them to do that. I asked to speak to someone who could authorize a payment and was told no one could and they would not transfer me to anyone. I would not recommend ever buying a warranty from this company. They are not a reputable company.

Rep was very knowledgeable and helpful with my situation which was having a oldnwasher. She explained why the replacement was so low. Wish the turnaround for cutting a check was faster, that part is out of her control. I highly recommend using choice warranty forever because my rep was very knowledgeable and helpful. I think she could train other reps to make sure customers who are not happy are educated why things are the way the are at choice. I was definitely going to switch but my rep saved a customer for sure and I never got very write reviews but I had to let someone know. Go Choice.

I was skeptical of Choice Home Warranty. I purchased a home will all the major appliances and the age of the appliances is questionable. Recently, the refrigerator stopped working. I filed a claim, but the refrigerator was missing crucial information and deemed unserviceable. The technician was very polite and explained the problem. I requested information from him, as I was expecting a fight to get the refrigerator replaced. Within 30 minutes of him leaving. I received an email stating the details of how and when the refrigerator would be replaced. They are sending us a e-gift card from Lowe's. The process was surprisingly simple and quick. I highly recommend Choice Home Warranty.

At first I was concerned that CHOICE would not contract a technician for my heating system right away, but I was wrong! They were quick. The HVAC technician contracted through CHOICE was amazing. Actually fixed the problem instead of attempting to sell me a brand new heating system. Really appreciate the professionalism.

We have had to use our warranty 3 times this year and choice has never missed a beat approving our claims in a very quick manner. The work is always done immediately and life goes back to good. They are excellent. No one should go without a home warranty cuz you never know what's going to happen.

I'm not one to give bad reviews typically, but I have to say, I'm so frustrated with Choice Home Warranty that I have to speak up so other's might not make the same mistake I did. I have (had) 4 properties with a Choice Home Warranty. As a Real Estate Agent/ Property owner/ Investor, having a home warranty SHOULD provide peace of mind for when appliances break, the home warranties should help offset the costs of repairs/ replacements. I formerly had American Home Shield home warranties and became frustrated due to their lack of coverage, so I switched to Choice when I heard a sales person speak of "how great they are". I paid for several years in advance on 4 different properties and it has been a complete and total waste of my money! Choice hasn't covered one thing! I've made multiple claims and all they do is deny claims stating it is outside of normal wear and tear, EVEN WHEN I HAVE SERVICE RECORDS THAT I HAVE SERVICED THEM! It has been a fight every time, arguing, paying service call fees for NOTHING. This latest claim was a joke because they denied a claim on a 5 year old mini-split condenser because the service technician said it was a "possible power surge/short" and Choice said that was outside of normal wear and tear and therefore wasn't covered. Mind you, the technician was guessing, as he never even opened up the plastic cover of the board, so he saw no evidence of a power surge or a short. The breaker hadn't tripped, no evidence of burnt wires or anything, but it is outside of their coverage. This was just the final straw of a long line of disputes with them. I have an Old Republic home warranty on another property and they have been FANTASTIC! Easy to work with, they have covered 3 mini split claims and 1 Condenser claim THIS YEAR! No problems, no hassles, no complaints. SO, I asked Choice to refund my remaining contract and I am moving all of my properties to Old Republic. I'm receiving over $8,000 in refund of my unused contract from Choice and it baffles me that Choice would rather lose my 4 properties and refund my unused policy than pay my claim. By the way - the cobweb inside of the unit in the first picture was referenced as a reason for their denial of the claim. Nadia in their dispute department said it "restricted air flow" What a joke! Also, in the second picture you can see the board hasn't even been opened to reveal what might or might not be a short, but there is certainly no real evidence of any. The photos also show that there isn't any debris or bushed or any abuse of the unit which would show anything outside of normal wear and tear. Oh well - poor business in my opinion, but I'm moving on. Just be warned about this company - THEY DO NOT WANT TO HONOR CLAIMS!!!!!