HVAC reviews in Paterson, New Jersey

AVOID THIS COMPANY AT ALL COSTS. Be wary of their inflated prices and unnecessary repairs. They quoted replacing a cheap capacitor, but added extra Freon gas without justification. The "labor" charge was laughable - 10 minutes of work for $500. No supervisor seems willing to listen or resolve the issue, leaving you frustrated and out of pocket.

Avoid this company at all costs. I'm a CM employee who encounters people like this guy on a daily basis.

I scheduled them for a visit between 4-6 pm, but when I called to confirm around 5:15 pm, the dispatcher informed me that they'd get to my place "at some point" - not exactly reassuring. When I asked about a specific time frame, he repeated his vague statement without offering any clarity.

I tried calling again at 6:45 pm, only to be met with hostility from the same dispatcher. He told me he'd warned me earlier that there were delays and would get to it "another day" if not today - essentially saying they weren't committed to keeping their promise. When I expressed frustration, his attitude turned nasty, cutting me off mid-sentence.

The dispatcher's tone was dismissive and unapologetic, leaving me feeling disrespected and unheard. It became clear that he wasn't interested in resolving my issue or providing a decent customer experience. In fact, he seemed put off by it, which is unacceptable for someone handling customer calls.

As an employee who regularly deals with angry clients and professionals, I've seen my fair share of bad behavior. This dispatcher takes the cake - they have zero people skills and should never be putting customers on the phone. If you can avoid this company, do so.

Anthony and his partner did a fantastic job, being super patient and professional. I'm extremely satisfied with the results and price. If you need any home services, give them a call before anyone else - they're top-notch!

Your company stepped in when I had a critical issue with my equipment that was escalating quickly. The prospect of replacing it at these prices was daunting. Thankfully, your team rectified the problems, and I'm extremely thankful for the service. It's much appreciated.

I hired Celestial after AirServ failed to send someone promptly. The employee at AirServ had been misdirecting work to Celestial without their knowledge, but that's beside the point. Celestial arrived and identified the issue as a faulty control board in my boiler. They estimated costs based on the replacement part alone, but couldn't give me a set price - they mentioned a maximum of $650 depending on the part's cost. When the part arrived, they quoted me $280 for it and an additional $370 for installation (which was within their stated limit). However, I found them unwilling to budge on the price unless I agreed to pay in cash without receiving a receipt. Needless to say, I'm looking elsewhere for honest service.

We're extremely satisfied with Celestial Air's service. They got back to us right away and scheduled an appointment for that day. You won't find a better deal on A/C installation anywhere else. Gus and his team were courteous and knowledgeable, answering all our questions. When they finished, everything was spotless. We're thrilled with the quality, price, and overall experience!

We had a heating system fail on us at the worst possible time, leaving us scrambling to find a replacement before winter set in again. We contacted several local companies, including PSEG, for quotes, but ultimately chose Celestial due to their competitive financing options. The staff were always polite and helpful, with Jackie being particularly friendly. She went above and beyond to assist us. The technicians, Brett and his partner, were exceptional - they truly exceeded our expectations. Their professionalism and kindness were evident in everything they did. We're extremely satisfied with the service we received and wouldn't consider anyone else for future work.

I've had issues with my heating system for quite some time, trying out different HVAC mechanics but every single call gave me conflicting estimates and diagnoses. When I reached Celestial Air HVAC, they arrived promptly and assessed the situation. Two technicians, Sam and Gus, were very upfront about the problem - it was a faulty thermostat that was causing all the issues. I appreciate their candor and work ethic. A refreshing change from other companies I've dealt with, honesty is indeed essential in customer service.

Celestial Air delivered top-notch service. Quick, budget-friendly, and dependable - what more could you ask for? Jon and Anthony's expertise shone through in their work, making them standouts among the crew.

Alex showed up right on schedule, provided a fair quote, and took the time to break down what he was doing. This is a solid company – I'd trust them for any task.

Got same-day service for an air con issue, which is great. The technician showed up on schedule and sorted out the problem fairly quickly - all in all, a solid experience at a reasonable cost.

Avoid this company if you can. The installation of our mini split went fine, but we've had to call them back three times for problems within the first season. Handling issues with their office is frustratingly hard. Their technicians are inconsistent and unreliable - when they mess up, you're stuck redoing work because sharing info and scheduling falls apart. It's been too much trouble in just a few months. Save yourself the headaches and steer clear.

Unbelievable Experience with This Company

I had a terrible experience with this company after calling them for a repair on my heater. They charged me an exorbitant $275 just to replace a single screw, which didn't even fix the original problem. To make matters worse, I ended up paying another $275 for the service fee, and then the original bill again - totaling around $500. The technician's attitude was completely unacceptable, claiming he didn't have time to discuss the price or negotiate. It's your job to fix something and you're too busy? The secretary was also incredibly unprofessional.

Eric did a great job, was quick to start and showed expertise throughout.

Best heating service in NJ - very professional. Same-day installation for the boiler was a huge plus.

I reached out to them at the last minute when my AC failed on a Saturday, but they sent someone over right away. The technician did an outstanding job and came back again. Their service was top-notch, with a particularly impressive level of dedication from Adam and Alex - they went above and beyond to ensure everything was fixed. I'm extremely grateful for their work and appreciate the excellent care I received.

Very professional, explained everything clearly, no issues at all, great value.

Adam and Moo delivered excellent service to my home. Their punctuality and patience were impressive, as they spent two hours troubleshooting my cooling unit issue. They clearly possess extensive knowledge of their craft and demonstrate reliability. I'll definitely hire them again for any future HVAC needs.

Anthony is top-notch - he's got a keen eye for what's wrong. In my case, it was a year-old issue with my air system that had stumped everyone else. But within minutes of inspecting the problem, he knew exactly what was going on. He fixed it in no time and I was back to normal by the next day. This company - and Anthony himself - are definitely worth calling if you're struggling with your heating or cooling system.

I called Celestial Air and got prompt service - they showed up within the hour, checked out my system, gave me a spot-on diagnosis and reasonable quote. The repair was done efficiently and the technicians were friendly, answering all my questions with patience. I'd definitely recommend them for any air con or heating problems.

Anthony and Gus were incredibly kind and accommodating, addressing a long-standing problem with my system that had plagued me for over 10 years. Their professionalism and expertise restored it to working order. I feel grateful to have found such a reliable and trustworthy service - highly recommended!