HVAC reviews in Pennsauken, New Jersey

The experience was quick and fast and I didn't have to wait long.. I called in because my heater wasn't working... They said the time frame was from 12 to 2pm ..it was cold he vxx was at my door by 11:45 and fixed the problem fast and efficient... I been with Petro for many years. They are like family..

Tarik, our service person, was prompt and very informative about the situation he found. He lived up to the promise of strong safety measures in the time of Covid-19, and I found him to be engaging and totally professional. Our heater is working well, the work area is as he found it, and we are very happy with this experience. Thank you Tarik and Petro.

Not a good company .I was a customer for 5 yrs and during the pandemic they left me with no oil because they weren't happy with the 50 payment i was making to them after giving me oil and charging my service contract on furnace all at once.I called explained that i could only pay so much until my taxes came in they said that's not exceptable . I came home from work one day i had my 4yr old grandson with me .I had no heat because they never delivered the oil and when i called that's when i was told they canceled my contract.
Now there trying to get the 429.00 for my furnace contract that they canceled i told them i wasn't paying for something i don' t have.

Petro has been dependable and prompt in their service! We appreciate their automatic oil delivery especially during these cold months. Petro also has excellent customer service and they even have payment plans.

They were quick to schedule us an appointment for the next day after we told them we didn't need someone to came out to the house that night. The tech called us to let us know that he could some to the house earlier as long as it work for us. They also able to replace the part the was needed and get the heater up and running in a very short time.

Moved to new home with oil heat. Called Petro because of the excellent online reviews. 4 calls and almost 2 wasted hours later - the 'call center' customer service could not successfully perform the most basic of tasks: name, address, phone, payment, order. Absolutely horrible experience.

So far they are horrible!!! Was transferred from Superior plus to these jerks and have had more problems with them in four days than I had with Superior in four plus years.... the kicker is, I still DO NOT have oil and have been trying to get a delivery for the last 5 days! They said I’m supposed to have approx 60 gallons according to their calculation, I’ve got squat for oil. They do however want to send a tech out to tell me I don’t have any oil, but that’s a service charge. Customer service is a joke and a run around, no one knows what the other person(s) are doing! Needless to say, I’m in the market for a more dependable and efficient oil service. These people are too BIG of a company to have interpersonal skills or concerns, you unfortunately, are just a number. Hope this review keeps people from having my experience.

I’m sorry the first review had such a bad experience with Petro. Just because one dog has fleas don’t kill them all. I spoke to a really nice girl on the phone n she couldn’t be any nicer, professional n informative. She knows this business like no other, so much so I won’t be going anywhere else. For the life of me I can’t think of her name off the top of my head but the company can look up the account n see who she was. Actually it’s for my 92 yr old father who’s been Vaughn oil’s customer forever but they don’t deliver oil any longer. Vaughn oil referred their customers to Anyzek who may I add just showed up one day n put oil in my Dads tank without asking us nor did we ask them!!!! They charged this outrageous price for oil that was almost a dollar more then the going price and then put a bill for almost $400 into my father’s mailbox who is on a fixed income. Shame on them for taking advantage of a senior citizen WHOS done more volunteer work then his paid job of 44 years at RCA in his 92 years along with being a veteran. They couldn’t of picked a nicer man to screw over. I am happy to say that the young lady at Petro made up for those crooks n instilled our faith in good service n she went above n beyond her call of duty n I thank her. She’s mailing me her recipe for her upside down pineapple cake😁 absolutely wonderful 😁

RAN OUT OF OIL (even though I have auto fill)...without oil for over 24hrs and when I finally got through to a service agent (after waiting over 2 hours on hold!!) they could only provide a 3 hour window that would be at least 5 hours! I then called service agent to see if there was anything they could do to expedite the situation and she said she would have a manager contact me...needless to say that was over 2 hours ago and no one has contacted me and I am still without oil. I will DEFINITELY be changing companies asap...sorry but if you have auto fill and it runs dry there has to be some sort of accountability as well as priority to help resolve...granted, it sounds like it is happening to all their customers to they are just not prepared and so I will find someone that can handle things.
UPDATE: I did receive an emergency "fill" last night at 8:30pm (6 1/2 hrs after contacting) but it only lasted until this morning so I am without oil yet again prior to the proper fill which has yet to arrive even though we called first thing this morning to report that we were out again and to insure that we were going to get our truck delivery today. This was all prior to your response to my review and I did "try" to contact your rep to discuss my review and after waiting 30 minutes for a call back I was then informed that a manager was unavailable to talk to me right now but they would get back to me. Maybe spend more time actually providing customer service than worrying about your reviews.

Petro contacted me and the technician was friendly, efficient & helpful.

Have a service contract on our heater. Cold day & no heat, I called spoke to the operator. She gave me a 3 hour window for that evening. Great! I should have heat. The service tech came out 2 1/2 hours prior to our appt window - WOW! That was unexpected! He found our issue and repaired it within an hour! Awesome! I was happy to have my service contract last night as I have in the past. You just never know what might go wrong.

Excellent customer service! I have had every situation imaginable this past year up until yesterday (water heater broke, ran out of oil, etc..) Every single staff I have encounter either at our home, over the phone and technician has gone above and beyond my request. I have had friends offered other companies but I have not switched because of my experience with Petro.

People don't run businesses like this place anymore, and its a shame. These people are good at what they do. I purchased a house recently with a oil fired heating system and had heard nightmare stories of oil trucks never showing up and being left with a cold house, and a high bill when they did show up. I spoke to Wanda, she is pretty awesome. She spoke to me like a human being, and explained to me the whole process and the different contracts. She also told me that she's my direct line of contact in the future(who does that anymore!) What really had me surprised was when the oil delivery driver called me personally the day before the delivery and walked me through his process and was no-nonsense. This dude is also on the awesome list. I came home the next day, oil in the tank and a bill that didn't want to make me vomit on the door. There was a discrepancy on the bill which I contacted Wanda about and she took care of it right there. No nonsense and got oil within 2 days, and they now have a loyal customer.

Petro is the best choice for home heating and air conditioning.
Customer service is always ready to assist. Very professional.
When you need service they come out quickly and get the job done.
Great value in the service plans to protect the equipment. Gives peace of mind.

We have an oil furnace and hot water heater at my Mom's house. We use Petro for oil delivery and service, including their oil ceiling price plan and service agreements for the heater and hot water heater. They have always been extremely responsive and great at keeping her units up and running. Today I had an issue, called, and they were out within about 2 hours and got the problem resolved. They've always been very responsive, getting a technician out pretty quickly to help us, and with the service agreements, there is no cost for diagnostics, parts, or service - it's so nice to get a return on our investment for our service agreements. Their technicians are all very knowledgeable and are always able to get her up and running. It's always a great experience working with them.

Only positive experiences with Petro Home Serv Customer Service. Every time I've made a payment by phone or have a billing question, I've been assisted by friendly, knowledgeable staff that answer all of my questions. Beth was especially helpful to me recently, incredible customer service and care. Thank you !

Do not use this company. I have been a loyal customer for over 20 years with Harriett's in Medford and was sold to this company a few years ago. I have a service contract and always have prepaid oil. They blame it on a computer glitch/error but still too busy to take care of my business, can't come out

Had a AC and Burner tune up and the technicians were very professional. Explained their work throughout the whole process and also provided recommendations. Satisfied.

We have used Petro for years and have been provided with great service. During today's servicing of our heater and AC The Tech gave a hard sale on other products which we did not ask for. We just wanted the requested service.

I have been a home heating oil delivery customer of Petro for three years. I always opt for the auto pay option as I want to avoid the aggravation of dealing with monthly billing. This year half way through the contract period, I was notified that I would have to re-enroll for auto pay as Petro had changed their auto pay service provider. Their decision to make this change should not inconvienence me as we were under contract for the heating season. Petro however continued to hound me to make the change. This is unacceptable and destroyed the auto pay convenience, I do not wish to be annoyed or contacted by them after entering into a payment agreement!

Steve and the Petro team were great accommodating an emergency visit to get my heat restored after a middle-of-the-night power surge! Steve was very professional and knowledgeable! I'm a very happy customer. Thanks, Steve!