Reviews of local pros in South Hackensack, New Jersey

GRC's customer service is top-notch. I called in distress when my HVAC unit wasn't working, and they responded promptly - literally within half an hour. Their technician arrived on the scene, fixed the issue, and had me back up and running within a short time frame. Extremely grateful for their speedy service.

I needed furnace maintenance done ASAP before the holiday week, as my schedule is pretty tight. They were super accommodating, knowing I was in a bind, and offered me one guy who could come by early - that really helped me out. The technician, Tim, was top-notch - friendly, professional, and clearly knowledgeable about his work. He took the time to explain everything to me, which put my mind at ease. Even with my initial frustration due to stress, the phone rep handled it like a pro, staying sweet and patient through our conversation. I'm impressed by how well they handled my grumpy self. Unfortunately, I didn't catch her name, but she deserved a raise just for being so great. Overall, my experience was flawless - 5 stars from start to finish. I'm thrilled to have found this company; they're the kind of people you want on your side when you need help, and I look forward to using them again if needed.

We required a complete air conditioning overhaul. Received an efficient response and visit for an estimate. The technician was well-informed and cordial. Three workers arrived promptly at 8:30 am, working together seamlessly to complete the installation in one day. They were all confident, respectful, and took the time to explain how to use and maintain the new system and thermostat, ensuring a smooth handover.

I recently called GRC for help with my AC/Heating system after it stopped working. The problem was listed as "Auxiliary Input (G)" Failure. They had done maintenance on my system in the past and I chose them again. The technician told me that the diagnostic visit would cost $89, but there might be additional fees for parts and labor if repairs were needed.

When the technician arrived, he tried to diagnose the issue. He disconnected a sensor from the condensate pump and then reconnected it. However, instead of fixing the problem, he said the pump needed to be replaced and quoted me an additional $230 plus labor. I didn't want to proceed with the repair, so they left my system as it was before.

Despite this, I got a bill for $252, which included the diagnostic fee that was originally supposed to cost just $89. This seems unfair and overpriced. I would advise others to look elsewhere for their heating services.

The company's technicians are well-versed in heating and cooling systems, which is evident from their previous work on my home's heating system, where they did an excellent job. They'll start setting up my old AC system next week for summer. They've also been maintaining our church's HVAC systems in Paramus for years, achieving great results, including a new combined system installation within just one week.

I wanted to express my gratitude for Andrew's exceptional service, which exceeded expectations. Given my recent hospitalization for food poisoning and time spent at Valley Hospital and Christian rehab, I've made significant progress but was unable to offer the usual level of support. Despite this, Andrew went above and beyond to help, providing top-notch assistance throughout. A sincere thank you is in order.

I hired GRC last year after my steam boiler started making a terrible banging noise. Three plumbers tried to fix it, but none succeeded. John was the only one who could solve the problem right away. He's incredibly competent and I highly recommend him. What impressed me most was his attention to detail - he wasn't satisfied with just fixing the initial issue, but also came back to adjust how the radiators were heating to his liking. And getting it done without charging extra was a nice touch.

We're selling a mixed-use building in Glen Rock and needed some minor HVAC repairs. GRC Mechanical Services showed great promise from the start - they responded promptly to our needs and didn't make us feel like our small job was an inconvenience. They turned up on time, did the work professionally, and even sent photos that we can use to satisfy the inspector's requirements.

After a 20-year relationship, we've consistently been pleased with this service provider. When our central air unit failed last week, they presented us with viable alternatives from Carrier. Within days, a team arrived to replace the old unit with the new one. They were thorough, tidy, and demonstrated expertise. I strongly advise choosing this company over Gold Medal and PSE&G, who have consistently disappointed in the past. Their professionalism and work ethic far surpass those of their competitors.

I'm extremely dissatisfied with this company's changes. I previously used their services, but they've shifted significantly. When I called about a repair costing $400, they convinced me to buy a service contract. Just 2 minutes after hanging up, I was told my AC and furnace needed replacing - which proved true. The process of getting an estimate was incredibly frustrating. After new systems were installed, I realized I didn't need the contract anymore. When I asked for a refund, I only received half back. A nice representative tried to explain that I used the contract and repair visits counted towards it, but I explained those visits were related to the initial $400 repair that failed. If I'd used them for the new units, I wouldn't have been eligible for any credit for the $400 spent.

I needed emergency generator repair on a day when a huge snowstorm was forecasted, which is when I called GRC. Other companies were already booked up or didn't support Generac models like mine, but they answered my call right away. They quickly assigned someone to fix my issue and promised it would be done that day. Within an hour or two, a technician arrived at my place and got everything working again. Thanks to their quick response and top-notch service, I was ready for the storm and can confidently say I'm extremely grateful to this company for putting customer needs first.

I've had a decade-long relationship with GRC Mechanical for all my home's mechanical needs. Their service has been top-notch, with prompt responses and professionalism. I appreciate their honesty and trustworthiness - they're great to work with, always delivering reliable results.

GRC made good on their promise, showing up right on schedule. Their staff was informed and gave us a range of choices. After evaluating the options, we decided to go with them. The house stayed tidy throughout the process and we couldn't be more pleased with our new air conditioning units - they're a big upgrade over the old ones.

Our old AC system was a relic of its time, struggling to keep up. After researching GRC online due to their excellent reviews, they arrived at our doorstep and highlighted the issues with our outdated setup. It was clear that the original system had been cut corners - the ductwork was excessively long, which is never ideal for cooling.

Rather than trying to revive the old system by patching it up, we opted to replace everything. The price was competitive, and we took advantage of their financing options. The installation was impeccable, with a level of attention to detail that even I could appreciate as a non-expert. The technicians were exceptional, working efficiently yet thoroughly explaining how to use the new system before leaving.

Once they departed, you wouldn't have known they'd been there except for the noticeably improved cooling and sleeker ductwork. If I had to choose again, I would enthusiastically recommend GRC without hesitation - their work exceeded my expectations, and I couldn't imagine using anyone else.

I've been getting my annual AC tuneup from this company for years. The technician always shows up right on schedule, is courteous, and leaves the place tidy. They consistently demonstrate excellent customer service and professionalism. Overall, I'm happy with their work.

GRC has been a lifesaver for our medical facility by repairing our critical chiller equipment, which powers our cancer treatment linear accelerator. Sean was incredibly prompt and courteous, quickly identifying the issue and resolving it efficiently. He kept us in the loop throughout the process, ensuring our patients received care without disruption. Marie at GRC's office has been a great point of contact - she's knowledgeable and understanding, taking the time to explain complex business details that I wasn't familiar with. Their professionalism is greatly appreciated, especially when caring for patients' lives.

The technicians at GRC Mechanical Services are top-notch. From initial assessment to completion, they delivered exceptional service. The installers were meticulous, keeping the area tidy and organized throughout the job. Their professionalism and attention to detail were impressive. I wholeheartedly endorse this company for anyone seeking reliable home maintenance services.

I recently got a new heat pump installed by GRC, thanks to John's fair estimate. Miguel came over to take measurements and explained the entire process in detail. The team worked efficiently, keeping my space tidy and organized throughout the job. I'm thoroughly impressed with their professionalism and attention to detail. Their work is top-notch and I wouldn't hesitate to hire them again. Overall, a great experience from start to finish – thank you, GRC.

I shopped around for a new AC and heating system after my old one hit its 20-year limit. I narrowed it down to three companies, but only one stood out: GRC Mechanical.

One key reason was Tim, the sales rep who gave me a detailed breakdown of the different equipment options and price levels. He explained what was involved, including permits needed, in a way that made sense to me. Even as I dug deeper into manufacturer specs and did some research on my own, I reached out to him multiple times with follow-up questions – he always got back to me quickly via email or phone.

The other two companies didn't even bother responding once, which was a big difference. When it came to estimates, each company had slightly different numbers for equipment costs, but GRC stood out because they offered a longer labor warranty (5 years) that saved me from worrying about repair costs later on. Plus, factoring in the savings from not needing service contracts for those extra years made their bid more attractive.

GRC also had some good customer reviews compared to other companies I looked at.

The installation team did an excellent job – they were tidy, efficient, and handled any issues that came up during the process quickly. My wife and I appreciated their professionalism. We've been running the AC and heating system for a couple of months now, including two of the hottest summer months on record, and everything has worked perfectly.

The Carrier products installed by GRC are quiet and efficient, just as we expected. Overall, it was great to go with GRC Mechanical – they did a top-notch job from start to finish.

We've had a great experience with GRC since last summer, thanks to John and his entire team. They've taken excellent care of us, installing a split system in areas where the main unit doesn't reach and replacing the central system when needed. After shopping around, we chose GRC because of their impressive expertise and professionalism - they offer fair prices without being too aggressive.

The technicians who installed and serviced our systems have all been top-notch, demonstrating a genuine understanding of what they do. They're meticulous about ensuring everything is properly installed, functioning correctly, and looks neat. What's more, they're courteous, considerate, and clean up after their work. Their punctuality is also commendable - there are no surprises, and the quality of their work has earned compliments from our plumbing inspector.

GRC handled a basic central system that had significant issues with ease. We knew it was only a matter of time before replacement was necessary anyway. The team presented us with various options, and we're happy with the outcome. What sets GRC apart is their pride in their work - they genuinely care about delivering excellent results.

We've only positive experiences to share, and we won't hesitate to use GRC again for our HVAC needs.

From the initial quote to the completion of the job, GRC Mechanical demonstrated exceptional professionalism and responsiveness. The on-site crew was meticulous and thorough in removing the old AC system and installing new components, including a condenser, air handler, and flexible hoses for the vents. Their pricing was also competitive with other quotes received. Overall, I highly recommend this company.