Appliance Repair reviews in Bronx, New York

The technician was very helpful and knowledgeable.

Great Tech and was very informative.

The tech was very nice ,cool ,calm ,collective and very very informative. Def was a big help. Sears should be happy to have him on the team.

Omar V. was friendly, effective, and helpful. He fixed my dishwasher quickly.

Sears technician Louis D. did an exceptional job in fixing my washing machine. He was professional and polite. Thank you for sending an experienced technician to fixed the problem. A++

Julio was very attentive, reliable, dependable, hard working. Rating fom 1-5, I will give him 100.

I have been a costumer with Sears since 1995, Had to replace a stove range after several attempts to fix. Order a new range from link they sent me in May, 2024. received remote code on May 10, 2024 between 12:00pm and 5:00pm for delivery. Took day off frin work and called at 4pm to find out status: I find out there is no delivery. The warehouse has not delivered it yet. After all the aggravation and speaking to representative ( who is always apologetic and checking to give you the same story) the warehouse hasn't delivered, No one has control or answerers to what's going on.
I have spoken to so many depts. and I'm not able to speak to supervisor. Ask to escalate the issue and they said they did. They will never call you back when they say they will. I have been going on for this since Feb.2024. Sears claims paper work from original from the actual service company that came to house was lost, service company was able to provide back in Feb. I can go on with this issue of my terrible experience. 2 Months passed with the same story. I have no choice now July 9,2024 to cancel my delivery since May and wait 48 to 72 hours to get an email to state it has been canceled, to reorder. When I cancelled order they couldn't provide a cancellation number, have to wait for email. This was so ridiculous, I can write a book about my experience. Bottom line, the customer has no choice but to wait, no compensation, no nothing but sorry, need to order again. I really thought highly with Sears. To me it was number 1 and recommended everyone that I spoke to. This left me with such negative impression, I can believe what I went thru and I have it written down on who I spoke with, how long on wait, and no results after 3 months. Lets see what happens to getting a new email to reorder. Have to wait 48-72 hours to receive cancellation, Before I can try to reorder the replacement. UNBELEIVABLE!!! Will want to get this over with!!!!!

Really 1 tech do not eve check back of frid. He said frid was cooling. Yes after i raised temp that why i to get rid of certain foods. sears tech always patching up to save why by protection agreement. Hubby i suffering with freon odors from our refrigerator hubby needs a double lung transplant in hospital i can sleep feeling like i cant wake up. Someone needs to wake coperate up. Help. I spoke to rep they say sears can come out to clean refrigerator. They cant get rid of fumes that contaminated all my food. Left ice cream so u can smell fumes on products in freeze

He came to give me a tip on not to use an extention cord which I have been using for 24 years my air conditioner are 12.5 btu
He didn't open my front case or look inside at the compressors. I need to call for a refund for nothing was investigate.

The technician was very professional. He explained the problem and did this in a timely manner.

Very rude. Didn’t come in my home at all. Needs to be trained properly as far as customer service goes.

Dexter the technician was detailed in his explanations and instructions. Very efficient!

Technician came more than 3 times trying to fix my refrigerator. Yesterday was last time, technician said we should let the unit to start cooling in 24hrs. Fridge still not working. Now starting smell bad. Definitely I need the unit to be replaced soon. I can’t prepare meals!

Louis arrived on time and was very courteous and understanding. He provided helpful information as to why my frig was experiencing the problems I was concerned with. He also gave tips as to what I could do to minimize the problems from reoccurring in the future. Thank you Louis and Sears!!

Waited for HOURS!! made appointment for fridge & range - only range inspecto showed up. Dropping my warranty coverage - wast e of $$

Alberto services was very professional. He explained all services rendered & was informative of all that was needed.

I will preface by saying, Sears Home Services does not disappoint. Louie D and as previous technicians have been pleasant to deal with and most knowledgeable in servicing my washer. I like the tips shared to keep my machine functioning at its best. Thank you Louie D for a great visit and putting me at ease about my old washer.

Nazim is a professional, with a warm and inviting temperament. He appears to be a very knowledgeable technician as he explained to me every step throughout the process. Very friendly and thorough with explaining the information. You guys have a winner and team player in Nazim.

The service man explained to me how to maintain the cleanliness of my stove. He reviews my refrigerator too. He had a good attitude

He was AWESOME! I’m thinking about breaking another appliance for him to fix. LOL

The Sears technician arrived promptly within the designated time frame. He diagnosed the problem as a damaged compressor, beyond repair. He was professional, efficient and polite.
I am on my way to Home Depot to buy a new refrigerator. I wish Sears was still in business selling refrigerators and other quality appliances.