Appliance Repair reviews in Bronx, New York

My washing machine is in critical condition, and I don’t think she’s going to make it…I had to purchase another.

Prompt,Dependable, reliable services. You receive quality care from the sears appliance team. Very knowledgeable, satisfaction guarantee 💯 Thank you so much, can someone reach out to me before my insurance expires so I can add additional years. Thanking the entire staff for your care and services. Have a Blessed weekend 🙏

I'm so grateful for the service that we received. The knowledge that the maintenance worker gave us was a person who knows his job. So if I was the president of this company he should receive the highest raise for his talent of knowledge. Thank you so much.

My wait time for the repair took longer than anticipated..but this was ok.
Your technician repaired my washer..but..my hot water valve is stuck...this has never happened before. I await your decision on whether or not my 16 year old washer is eligible for being replaced. Thank you.

Jacob has been a lifesaver. He is very knowledgeable and trustworthy. I would definitely recommend him.

Very professional and respectful of my home. Very knowledgeable and thorough worked quickly and efficiently.

He was very nice took time to well inform you about the job. I was lucky that throughout the job he was the only tech to come out to handle the job. I really appreciate the job well done. Thank you!

He was knowledgeable and kept me in know about everything he was doing. Also, very courteous

My experience with Michael the worker was awesome but what you can do better is your phone service and your automated service telling people they’re on their way and have you sitting all day and at the Last minute send a text saying your appointment is canceled. I missed three days of work waiting on a service guy by giving me an appointment and the same day canceling it. That’s not very professional.

Dexter is very skilled, courteous and communicated well - called to confirm address and his approximate arrival time.

Omar was very professional and extremely knowledgeable about the issue affecting my Kenmore top load washing machine.

Repairman was on time, polite and professional. He completed the repair and installation of new part very quickly.

The technician sent was amazing. He worked really hard at resolving my issue with my home heater.

This experience was unacceptable. He did not do anything walked in the house open the refrigerator and looked at it. Explain to us that we had to defrost it. We explained to him that the monitor is not properly working. He went into his vehicle came back three minutes later and left did not do anything to resolve the issue that I am having with my freezer icemaker, dripping of water and monitor.

The rating is a zero so bad that I’m willing to cancel my protection plan due to his experience

I am so frustrated and disappointed that after waiting for the technician to come to my home to
do whatever he needs to do to stop my washing machine from making noise when it’s washing.
Please note the message stating that the person was coming out to do whatever they needed to do. I screenshot the messages the last one said I wasn’t home.
I would not schedule an appointment if I wasn’t going to be home. I tried to call but all I could get was an A I machine that said I had an appointment etc. and a message would be sent to the
technician. I still haven’t gotten a phone call from the technician and why didn’t the technician call me or even ring the doorbell. I’m a senior citizen but I not stupid I don’t know what to do now except schedule another appointment and pray that someone actually cares enough to come out and do whatever needs to be done to my washing machine. I have been dealing with Sears for
decades and they use to be reliable but I am not sure what happened but people need to be able to speak to people, not a machine someone who can actually answer questions and understand
what it is that the other person needs. I am sending messages first message I was supposed to be the technician next stop second message he was 2 stops away and then he said I wasn’t
home. Please we deserve to be treated better and how would the technician say that I wasn’t home when he never called me or ring my doorbell. I decided not to post photos because technical issues.
Thanks

Technician was quick and accurate. Fridge door is now working fine. I guess it needed breaking in a bit. Icemaker works perfectly.

My appointment was canceled four times hours after the appointment to replace the gasket. I’m only giving five stars because of the rep who came today 9/8/25 Alberto. Great communication, great guy!! Ask for Alberto if you have a chance.

Technician was on time, respectful, helpful, and completed the job in no time at all my freezer is up and running. He did an excellent job. Now

Service was fast and technician was very knowledgeable. Julian was my tech and he was fantastic. Ask for him if you have a chance.

Sear maintenance was excellent with finding what was wrong with my washing machine and explain details very well. I have no problem with Sears Service. The Techician was marvelous

Louie, the tech was great!! Ten stars out of 5. Sears Home Services is HORRIBLE. EIGHT NO SHOW APPOINTMENTS!! All cancelled after I waited in the apartment all day. Usually they said that the part wasn't available even though it was in the apartment for the last four no show visits. The worst customer service (aside from the tech) that I have ever encountered. DO NOT waste your money for a contract with Sears Home Services unless you enjoy being frustrated and wasting time waiting for nothing.