Appliance Repair reviews in Brooklyn, New York

Initial message was ignored - apparently they confused requesting an appointment with someone else checking if a part was in yet. Once they did schedule an appointment, they were very pushy about making sure we would be prepared to pay immediately.
Tech was surly at first to my wife, behaved better when I walked in.
Didn't explain the problem, just quoted a price and pumped freon into the refrigerator, without even trying to identify the leak or patch it.
A couple of hours later, hey, guess what? Fridge is leaking freon to the point where we can smell it and get a headache from going near it.
That's money wasted on a "repair" instead of just replacing it because they didn't provide any information to allow our landlord to decide if it was worth the fix or if he should just replace the unit entirely.
I had a very strong impression that the tech didn't care about doing the job right, he cared about getting the job over with and getting paid.

Job was completed microwave working again . But Jimmy on the phone saying one price when you come pickup its a bit different . around 30bucks it will not make me poorer and Jimmy will not get richer but customer he lost . On the receipt not even reflex $25 deposit .

The other reviews speak volumes. I would give them ZERO stars if I could.

I waited all day for 4 days. Getting the same "he'll be there between 10 and 1" bullshit from the lady at the shop. On the day the guy allegedly made it to my building, he couldn't find a spot so he blocked a driveway. When someone told him to move, he just left. Newsflash: Parking in Brooklyn is hard!! The woman at the shop was barely apologetic and just told me to "call the insurance company and complain". I have never never experienced such anger and frustration. STAY AWAY!

Been using Jimmy's for almost 20 years! service techs are all knowledgeable, courteous, and honest! Recently called for service on my out-of-warranty Electrolux range. Original appt needed to be rescheduled for following day since the tech had a family emergency. Next morning the OWNER (Jimmy) arrived, diagnosed the issue, had the part in his truck, & fixed everything within 40 min. Plus gave me some free tips on how to run my dishwasher more efficiently!

Wow! I'm really only putting one star because it's essential to making a comment. Staff are incredibly rude, and apparently not terribly smart either, if the lady I dealt with on the phone is anything to go by. I'm sure the people doing the physical work are just fine, but when these customer service folk are charged with coordinating appointments and leave you with nothing but a headache, it unfortunately brings down the entire experience. I'd bypass in future and will most definitely encourage my building management company to do the same.

Wow. More than once waited all day to get a call at 8 pm that they would not be coming. Called the next day to reschedule and got bumped a week. They charged me $300 cash only to install a dishwasher and in the process caused a sink valve to BREAK AND THE TECH COULDNT FIX IT. So he left me with a connected dishwasher that could not run AND NO HOT WATER TO MANUALLY WASH DISHES. He told me to just “call a plumber.” Jimmy’s tech also didn’t level or set back the dishwasher but charged me $300 cash to just to connect tubes and break my sinks plumbing. Also not to be forgotten was waiting till 530 pm for tech to arrive and then promise to return by 730 pm only for him to return after 9 PM. I had to help him work thru some of the printed instructions. What an expensive and frustrating nightmare. Bosch referred me to Jimmys. DONT DO IT!

If I could give ZERO star I would have! Please save yourself from aggravation and DO NOT get this company to do any work on your appliances. I experienced an emergency with my appliance and ignored all the horrible reviews they have and asked them to get involved. Well for days I kept on calling and they said they will call back and send someone and they never bothered with calling back! It is a shameful way of treating customers especially in such stressful time.. When I questioned the owner about how dismal their customer service is he said to go to someone else!!!
That is exactly what I should have done from the beginning..This is to sharp contrast to Bosch customer service and repair person. You might have to wait a little longer but that is the way to go.

I used Jimmy’s repair for an oven about 3 months back and i was charged over $300.00. Sadly the part
replaced must have been used because my oven now needs another part. I called to let them know and the reception was basically like I do not know what to tell you. I would never recommend or use them again. In fact when I purchase my new appliances for my new home it definitely wont be from them!

By far the absolute worst appliance repair company to do business with. I have an appliance repair guy that I have used for a decade. Unfortunately he does not work on Bosch products. I was forced to search the internet and read reviews to find an appliance company that repairs Bosch and Thermador products.
I have worked in property management for over 20 and I have never seen a company so inept from top to bottom. Terrible communicators, shady repair men and you have to keep calling them over and over and over again in order to move things along. I had an 8 year old Thermador fridge. They came in and completely botched the diagnosis. Made the tenant pay the site visit fee. Probably never would have called me back and it just got worse from there. 3 months of back and forth. Parts ordered and installed, different parts ordered and installed. Fridge circuit breaker left off over the weekend once leaving the items in the freezer to defrost and rot. You name these guys botched it. Please never use this company ever! Sometimes all we have are these reviews to help guide us towards a repair solution that can be often out of people's realm of knowledge. DO NOT USE THESE CLOWNS!!!!

This was a excellent experience. Everyone was very helpful. I asked many questions and they understood all my concerns. I will definitely be back and continue to do business with them. I'm going to tell everyone about their wonderful service. I will be referring my friends and family thank you for everything.

Avoid jimmy’s at all costs! He made an appointment to fix my ac and told me he’ll be here between 10-1. However, he didn’t show up by 1 pm so I started calling to wonder if he was going to show up at all (see past reviews to understand his trend). Then he texts me saying he should be here by 3:30. I was like ok, he might be running a bit behind. But then at 3:30 he calls and says he’s not coming (because apparently I was harassing him). It sounded like he hasn’t even left yet. Super unprofessional, so rude, and likes to make appointments for fun that he can’t keep. I’m literally crying because it’s hot and my ac is not fixed.

Warning. They were highly disorganized! They said they'd come on "Monday" and NEVER showed up. They said they’d call me back in 20 minutes, they never did. They said they had the two parts needed and someone is going to come to repair my dishwasher... it's been more than a month... I've been politely calling 2 to 3 times a week but nothing positive came out of my patience. What a waist of time! I've decided to terminate with Jimmy's Range & Appliances. I prefer to wait again, two to three weeks but go directly to the brand’s Factory Service.

I was In and out quickly. Oven was scheduled ahead of time on a date that worked for me. Arrived on time and delivery men were great as well. Couldn't ask for more! Don't shop at chain appliance stores. These guys know appliances!

Jimmy's was recommended by Bosch for my new washer and dryer.
I am happy with their service. Mohammad was our technician and he is very professional, courteous and KNOWS what he is doing. Kim coordinated our appointment, I needed a one hour lead time and she was very helpful. She let me know in advance when he was coming which is difficult because they have other clients. He also called to give me 20-30 minutes notice. Mohammad came in and looked at the units and took the time to check out what issues there were. I appreciate him taking his time to explain everything to me. I would recommend working with Jimmy's.

I called Jimmy twice and so far everything turned out great. They were able to fix my fridge without any hassle. There were no gimmicks as well. And the best part is they’re very close to where I live. They were able to bring parts with ease. Will definitely use their services from now on.

Great service!!! They called before arriving and came actually earlier than promised. Mohammed the rep was familiar with my Samsung machine and instantly identified what the issue was and went right to work. He wore a ask from the whole time he was in my home and bam that masked man was done.

Thanks Jimmy's and Mohammed👍🏾

This business honestly deserves negative stars. Absolutely the worst experience I have ever had. DO NOT let these people touch your appliances. They will break them further. They tried “fixing” my Fulgor Milano oven and ended up deforming my rack and scratching up the inside of my door in the process. The technician who came out was extremely rude and had no clue was he was doing. It took 3 weeks to get the parts, and in the end, they weren’t even the right parts as they didn’t even know what was broken! They nonchalantly kept saying it may take like 4 months to fix my oven! They were ordering random parts just to see what works. I called and complained multiple times and was told that the manager would come out to reassess. Manager never came and even worse, no one ever called to apologize for damaging my oven! It’s been weeks. I got another provider to come out and they diagnosed the issue right away. The new technician actually had to move around the knobs as Jimmys assembled my oven back wrong. The lady that answers the phone always just says “I don’t know” to any question. Absolutely disgusting service. These people should be out of business. Just do yourself a favor and go with another company. You have been warned!

Два дні тому моя мікрохвильовка перестала подавати признаки життя. Добре, що сестра порадила мені цю компанію та хлопців, які нещодавно ремонтували їй холодильник. Я дуже вдячна працівникам, які швидко полагодили мою пічку. Однозначно буду всім рекомендувати та ділитися контактом🔥.

Ish

Excellent service and pricing. I would call them for all my appliance repairs. Had my refrigerator working in a day.

Good service 👍🏼 recomended