Appliance Repair reviews in Brooklyn, New York

I had some problem with my fridge SUBZERO and I called Petross Appliance Repair company. This company is excellent! The company responded very quickly and the technicians arrived the next day.Petro and Hennadii did a fast, clean, and efficient job diagnosing my fridge issue and repairing it on the spot. The repair process did not take long, my fridge was fixed and all for a very fair price, everything was left in perfect working order. The technicians are very professional and polity.Definitely will use this company again and highly recommend to anyone who needs appliance repair. Thank you for your great job.

Called for a technician to come check out my oven that was not heating up. The tech was very professional and honest. He cleaned up and left everything as it was initially. The service charge also was the best price after calling for a few quotes with other appliance repair companies. Will definitely use this company again if need be.

Incredible service! My refrigerator unexpectedly stopped functioning. Within a short time, the problem was resolved, and my fridge was up and running smoothly again. The pricing was great, and there were no hidden fees or surprises. I really appreciated their professionalism, reliability, and the quality of their work. I recommend them to anyone who needs household appliance assistance.

Petross Appliance deserves a 5 gold star as they are excellent in their customer service. My job (ice maker replacement) was does very professionally and on time and when I called for follow up visit, the response was super sonic. Good luck.

Petross Appliances quickly resolved my washing machine's drainage pump issue. The technician was professional and the repair was efficient. Highly recommend their service!

I had a great experience with Petross Appliances Repair! They repaired my refrigerator, which had suddenly stopped cooling, and did so quickly and professionally. The technician arrived on time and explained the problem clearly. The needed replacement parts were ordered and had been put in place within just over an hour. I really appreciated the transparent pricing and how courteous and respectful the technician (who happens to be the business owner) was in my home. It's hard to find reliable service these days, but I'll definitely be calling them again if anything else breaks. Highly recommend!

Our washing machine was not properly pumping water out and the drum kept filling with water. Petro was able to fix the issue within 15 minutes and the machine is now working great!

Petross is an excellent company. Fast and professional service with great communication. Came out the very next day and had the best quote in town. Very easy to work with and will definitely hire them again and recommend them fully.

Sorry for the long post as this was my Worst experience ever. I had called to fix my Sub Zero ice maker. Petr the tech came out 4 times; very sarcastic person very poor customer service etiquette. Requested $85 service fee on same day of evaluating what needs to be done within next few weeks he came 3 more time to no avail. At that I paid him for some parts and even gave him $20 tip. Letting me feel like a nuisance for bothering him while he was very busy. Last time he came to again fix something he did not see part of ice maker missing turned up the ice and broke that part of ice holder. I then called the office explaining this ordeal, to two different “managers”. I was told Petr and another tech will come to evaluate again. Both came and the other tech called himself only an assistant; which we found he lied he was another tech. At this point we were upset that nothing been done a part was broken and when my husband tried to explain to the assistant what happened Petr stormed out. Then again that assistant came back that same day as the new tech again saying he wanted another explanation as to what happened. He then re evaluated what needs to be done and presented me with over $900 bill to fix. I had asked what about the broken part, they claimed it was our fault. This is the most unprofessional service I had ever experienced the only positive aspect they refunded me the $145 I paid them. Steer clear from this agency for high end appliances very rude unprofessional and unacceptable behavior from people in Service.

An incompetent rude technician broke our expensive Sub-Zero, frightened my mother, then pulled out/destroyed Sub-Zero filter parts when asked refund a failed repair fee.
My mom’s Sub-Zero refrigerator had a stuck filter. A muscular Petros Appliance tech at first gently replaced the filter, BUT upon repeating the filter insertion appear to use so much force that it caused water filter connection to break - spilling water all over on the floor. The technician blamed me-a weak 5-foot women who knew forcing this filter would cause an expensive break. After the technician broke our Sub-Zero filter connection, this incompetent tech charged $599 on 2nd visit for this repair. He messed up this repair- as the ice machine stopped working (water did not enter the filter). He blamed the Sub-Zero supplier for sending the wrong part. He ordered another part, and the ice maker was still broken. Finally, upon being asked to refund $599 for a failed repair, he sabotaged the filter (stripping all parts leaving things empty). We need to find legal action can we take for this Petros Appliance technicians wrongful and potentially criminal actions!!!

Thanks to the company for fixing my stove. Special thanks to the technicians who did the job quickly.

AWFUL!!!!! NEVER SHOWED UP! Gave it one star only to get review posted. Does not deserve any stars!!!!!!!!!!!!!!!!!!!!!! No response to calls, texts, etc. DO NOT USE THEM!!!!

Sophie the front desk girl was horrible..bad communication and did not know what was going on..we would ask for updates and never can get a response..it was a huge delay to get the job done!!

The technician was awesome..he came and fixed our appliance and it works great now..he gets 5 star ⭐️ rating

Sophie is a horrible scheduler who has panic attacks if you ask to many questions… the tech never showed up and she made excuses that if he is driving and if his car does not work he can not come here … Sophie also took over one hour to get a supervisor on the phone ..she also yells and screams when she gets asked to many questions.. she will then ask what time you are available for a technician … and not have one available because you are not on the right side of the state…..

AVOID THIS COMPANY!! I had a scheduled repair appointment for 5/31 8am-5pm. No one showed up or called!!! Extremely unprofessional!

This company hires ninjas to come place "sorry we missed you" stickers on your house waited outside 15mins b4 they where supposed to show up and sat out there for 45mins came in to take trash out and the was sticker to reschedule on the corner of my house siding and no one in sight... I give 5 stars for stealthness cuz they move in silence to avoid repair work

Poor communication. Did not show up. Shame on Lowe’s for using an inconsistent company for their warranty work.

Zero stars. Sophie has got to be the rudest and most ineffective person for the position of scheduling. I would have more to write, but they don’t show up for scheduled appointments so I can’t speak on actual repairs. Nor do they communicate if appointments need to be rescheduled due to overbooking. May as well be an airline. Your appointment’s getting bumped off today’s flight.

Very bad place to fix your appliances. If I could I would give them zero stars. If you want to be crewed call those people up. People very rude and not professional. They really do not care about other people. To fix the problem may take forever or never. They can promise a lot of things but it’s lie. I am dealing with them only because contract with Sears. Once it's done, I will run from them and Sears.

Wish I could leave a zero star. Absolutely waste of time and money. I had a ridiculous window from 10-4, tech shows at 3:59 rings doorbell and leave immediately. No call, nothing. Called the “help desk” to see why he left so quickly, and got a random lady’s voice mail, which no one ever responded. Sucks I’m at the mercy of this garbage company. Better off just buying a new washer and tossing this one down the river.

This place is a scam. I contacted GE directly for my manufacturer warranty. They deployed these people. They came out let us know what was wrong, said they'd order the part and it would take 5 days. I called 5 days later and they're trying to tell me it's out of warranty and that I have to purchase the sears warranty because that's what they use. Um no, I've only had the appliances for 30 days. Purchase on 12/19. Called GE back and they tried to tell them the same thing. Needless to say the lady flagged the company to no longer use them and contacted someone else.🤬🤬🤬