HVAC reviews in Brooklyn, New York

We needed urgent radiator replacement during the coldest winter months, and our master bedroom was freezing like a meat locker. Found Neil at At Your Service HVAC, who swapped it out as quickly as possible. Not only were they efficient, but they also did a professional job. Plus, Neil recommended an electrician to tackle another issue in our apartment - we're grateful for his help. With these guys, I feel confident we can call them whenever heating or cooling problems strike again. They exceeded my expectations with their service and are genuinely reliable.

I hired Your Service HVAC to replace the central AC unit in my apartment after the previous owners had done a shoddy job on the original installation. The new install was intricate, but Neil and his team handled it with ease. What really impressed me was how they restored my faith in the industry - I'd been burned by unscrupulous mechanics before. They proved to be honest, efficient, and courteous professionals who delivered top-notch work quickly. Their service exceeded my expectations, and I'm grateful for a positive experience.

This company truly stands out from the rest when it comes to HVAC services. One key factor that sets them apart is Neal's unwavering integrity, which shines through in his honesty, fairness, and extensive knowledge of the equipment he works with. He takes the time to explain complex concepts in a clear and concise manner, making him an approachable and patient professional. Neal is reliable, keeping appointments and communicating delays or rescheduling needs in advance so you're not left waiting. His work speaks for itself - he takes immense pride in what he does. Above all, Neal values his clients and backs up his work with a commitment to their satisfaction.

Neil has been fantastic to deal with - very responsive and on time. He takes the time to explain everything, which is refreshing. The prices are reasonable and he stands by his work, which says a lot about his professionalism. I'm so impressed that we've signed a service agreement with him - it's the first HVAC company we've committed to in 7 years.

He did a great job with the older system, but things didn't go as smoothly with the new installation. His team left behind was disorganized and dirty, tools were still there when we came back to collect them. They also didn't finish the work, which added to our frustration. We paid in full on time, despite being late, and apologized for it. Now the new unit is broken and he's not returning our calls. The second unit that needed repair is also malfunctioning and the situation has become unprofessional. We're left with two non-functional units and no help in sight.

We've had a mixed experience with contractors in the past, but Neil has been a breath of fresh air. After weeks of being quoted exorbitant sums for repairs that seemed unnecessary, Neil took one look at our HVAC system and pinpointed the issue - our condenser unit wasn't wired correctly. A quote from another company came in at $1800 to fix it, which was a huge relief when Neil simply used a screwdriver on a metal contact and the heat pump sprang back to life. We've since had him over for some other issues, and we're grateful to have found someone reliable like Neil.

A technician from the company arrived promptly, worked efficiently with his colleague Neil, and provided excellent service. The job was completed quickly and at an affordable price. Upon completion, they performed a brief inspection of my branch box for added convenience. Additionally, they offered helpful advice on maintenance tasks, making it well worth their time and expertise.

After weeks of searching, I finally found a reliable company that could take on my three Mitsubishi condenser unit removals from the roof. The team at At Your Service HVAC stood out from the competition, thanks in large part to Neil's exceptional professionalism and courtesy. He and his technicians were thorough, efficient, and kept all scheduled appointments on time. The entire process was seamless, and I appreciate the effort that Neil and his staff put into making it a positive experience for me. I'm impressed with the service and would definitely recommend At Your Service to others in need of HVAC work.

Neil provided excellent service, arriving promptly and addressing my concerns efficiently and effectively. His expertise, friendly demeanor, and reliability impressed me greatly. I highly recommend Neil's work for any HVAC issues, and I'll consider At Your Service for future needs without hesitation.

Neil and his team did a great job. Neil made multiple trips to our place to discuss the project, explain how mini splits work, and helped us decide on placement. He was patient with us as we changed our minds about unit placement. The team worked efficiently, installing units quickly, and were responsive to our requests for tweaks. They stayed true to the price quoted, no hidden charges or changes. Their professionalism and reliability made them a pleasure to work with.

They performed a thorough preventive service on our cooling system, including coil cleaning. Neil was courteous and knowledgeable, taking the time to explain his work and offer valuable advice. His professionalism and commitment to customer satisfaction shine through - you can tell he genuinely cares about his clients. This company truly stands out; we'll be back for future services.

Neil and his team did an outstanding job at our house. Neil is extremely responsive, knowledgeable, and upfront about costs. He took over a disastrous situation left by another technician, who had botched the installation of a split system. Two condensers and five units were installed quickly and efficiently over just a few days. Throughout the process, Neil was clear, courteous, and left everything spotless and professional. His work really saved us from a major headache. We'll definitely continue to use his services and would wholeheartedly recommend him to anyone we know.

It's fine.

Quick and impressive job.

Parkway sold me a faulty appliance that was misrepresented as nearly brand new. They initially agreed to cover the repair costs but later backed out after the work was done. Don't bother with this company - their sales tactics are deceptive and unreliable.

I hired Parkway to fix my air conditioning unit. They got back to me fast, heard me out, asked the right questions, and actually did the job. The technicians were courteous, on point, speedy, and showed good manners. I'm thoroughly satisfied with their service, no complaints at all.

The technician arrived and attempted to resolve the problem, but unfortunately, the issue persists. Despite restarting the system, the problem remains unresolved. The technician is unwilling to rectify the situation without scheduling another visit, despite already billing $250 for a short period of work. This approach seems unreasonable.

Appreciated prompt repair of our home's plumbing.

Highly recommended. I've worked with this company multiple times and consistently received top-notch service - friendly staff, quick turnaround, and great work ethic. They've sealed the deal as a long-term customer and I'll undoubtedly be reaching out to them for any future heating/cooling requirements.

Appreciate the fast response to our AC breakdown, especially as we're new customers - you arrived in under two hours. The technician, Jack, did a great job fixing the issue promptly. Impressed with your service and now looking forward to signing a maintenance contract.

Avoid these companies altogether. If they can't be bothered with basic courtesy, why bother paying them? I've found a much better alternative in Forgenie - they offer competitive pricing without sacrificing respect for customers and a professional demeanor.