HVAC reviews in Brooklyn, New York

Avoid using this company at all costs. We hired them to fix our broken air conditioning system, but after two months of work and over $10,000 spent, they still couldn't get it right. We ended up having to call in another company, who managed to resolve the issue in just one week.

Fuse was unresponsive and unreliable. They consistently canceled appointments and showed up late without any explanation. It took them almost two weeks to provide estimates, and they made promises about contacting our supplier for a warranty on parts we had bought from them that never came to fruition. When we asked about the status of this claim, they ignored us.

The technician and owner gave conflicting information, making it feel like we were being led on without any real solution in sight. To make matters worse, we had to shell out an additional $6,000 for temporary AC units just to cope with the situation. They also lied about having a fix that we supposedly turned down – this never happened.

We gave them a chance to make things right by requesting a refund for one of the tests that didn't lead to a solution. However, they directed us to email them and still haven't heard back three weeks later.

Overall, Fuse failed to deliver on their promises, leaving us with a huge bill and no working AC. I would not recommend their services to anyone.

Exceptional service provided with an impressive level of dedication and commitment. Highly recommended and look forward to future business.

Alex showed up on time and got straight to work, taking apart our Frigidaire washer for a deep clean and replacing the gasket, bearings, and seal. We were willing to pay top dollar since it's like buying a new machine - but we're stoked not having to toss out our old one now that it's working like new again with no musty smell.

I was saved when I needed it most - my fridge suddenly died on me. The team responded immediately, showed up right away, and got it fixed. Their professionalism is top-notch. Thanks for getting my appliance up and running again quickly.

I had a great experience with Alex, who fixed our fridge promptly and professionally. He arrived on time, was knowledgeable, and got to the root of the problem quickly. The repair itself was efficient, and he took the time to explain what went wrong - I appreciate that level of transparency. It's clear that Alex is dedicated to his work and genuinely cares about his customers; he's definitely the top choice for appliance repairs.

Found this service on Yelp, response time was quick and communication was clear. Setting up an appointment was a breeze and we got updates on arrival time - Alex showed up right on schedule as promised. Diagnosed the faulty oven spot-on and fixed it in one go with minimal mess. The price was reasonable. Overall, top-notch service that's highly recommended.

I've had an amazing experience with FUSE/HVAC. Their service is top-notch, and their team is exceptionally professional. Mike O was my project manager and did a great job coordinating everything. The repair technician Sam was also excellent, very knowledgeable and patient, fixing my Bosch washer/dryer quickly and efficiently.

I'd been dealing with a persistent beeping fridge for months, which was really frustrating. Reaching out to this repair service was a lifesaver - I'm so glad I did! The technician, Alex, was incredibly helpful and thorough in diagnosing the issue and resolving it promptly. From the initial contact, I had high expectations, and they exceeded them. Mike O suggested someone come over right away, which really impressed me. Overall, great service from a company that truly cares about its customers.

I asked for quotes from five companies, but three of them bailed because they don't support my washing machine - likely due to its low cost. Fuse HVAC & Appliance Repair responded promptly, offered a reasonable price, and accommodated my scheduling needs.

They confirmed my appointment on two separate occasions, which was great since I had time locked in. When Alex arrived as the repair tech, he wore boots inside even though I told him it wasn't necessary. He showed up right on schedule within the given hour window.

Alex was courteous, efficient, and explained the issue quickly. He repaired my machine promptly without charging me extra for rare or expensive parts - a pleasant surprise. Before leaving, he double-checked everything to ensure it was working properly. His professionalism and work ethic were top-notch.

I'd wholeheartedly recommend Fuse HVAC & Appliance Repair to anyone needing appliance repair services. I'll definitely use them again in the future.

Alex fixed my problem right away, figuring out the issues with two faulty appliances and ordering the necessary parts. He returned quickly with the solutions, making them work like new again. Alex demonstrated excellent technical expertise and was well-communicated by Mike, who kept me informed throughout the process.

Booked through Thumbtack, got a fast response. Diagnosed and fixed my oven on the same day. Communication was prompt and efficient, they showed up quickly. Definitely would hire them again, no hesitation in recommending.

Tech showed respect and a professional demeanor during the repair of my commercial fridge.

I had a great experience with Fuse HVAC after they fixed my air conditioner. Their technician, Sam, showed up on time, was extremely knowledgeable, and took the time to explain everything clearly. The job was done efficiently and now my AC is working perfectly. I'm very impressed with the service and expertise - I'd definitely recommend Fuse HVAC and Sam for their top-notch work.

Fuse HVAC has been servicing my home for years, consistently delivering reliable work. I prefer working with Alex, who consistently handles complex tasks with ease. When I contact them, I usually speak with Mike, who remains courteous and respectful throughout our interactions.

Alex resolved our furnace problem promptly and checked everything was fine even though he worked well past his expected arrival time. Thanks for saving me from a freezing night, appreciated.

The technician was friendly, knowledgeable, and very helpful, making him deserving of five stars.

They did an excellent job, showing up on time and completing the work in under an hour with no downtime. The technicians got to the root of the wiring issue between my Nest thermostat and boiler, which had stumped three previous attempts by different professionals. Their expertise was impressive and I highly recommend them.

I'm extremely pleased with Fuse HVAC Appliances Repair New York's home service - they truly deserve an A+ rating. When my oven stopped working, I was impressed that they sent a technician out quickly to fix it the same day. The repairman arrived promptly and even took the time to remove his shoes before entering my apartment, showing respect for my space. It's now fixed and running beautifully. I've used their services before and can confidently say you won't be disappointed - thanks again for your excellent service!

I hired Fuse to tackle a fridge issue, but their follow-through was woefully lacking. They sent a technician, diagnosed the problem, and told me parts needed to be ordered - straightforward enough. However, weeks turned into months with no progress on repairs. Despite multiple attempts to get updates via email and phone, each call yielded the same empty promise: "we'll keep you posted." It's frustrating to waste time on unfulfilled assurances.

We were blown away by Fuse's service. Our Sharp microwave had gone out, and we'd tried other places - they cancelled twice, took ages to order parts, and it dragged on for weeks. Switching to Fuse was a game-changer: their team fixed the microwave in 8 days, including waiting for necessary bits. What really impressed us was how smooth the process was from start to finish. Updates were regular via text, and we knew exactly when our repair person would arrive. Both the office staff and technicians were top-notch - friendly, efficient, and professional. I wouldn't hesitate to call them again if anything happens with our appliances in the future; they've earned my trust.

Osher exceeded expectations in all aspects. His punctuality, work quality, and exceptional personality made for an outstanding experience. What impressed me most was his extensive knowledge of my specific appliance models. I highly recommend hiring him for any future needs.