HVAC reviews in Brooklyn, New York

This guy is a Navien expert, outshining every other contractor I met. After four failed attempts by others, he arrived promptly within an hour and a half with the necessary parts to fix my issue - an impressive turnaround! Highly recommended for anyone seeking reliable service.

I reached out to Mark from Mazgan initially, but the price was a barrier, so I tried another technician first - still couldn't get it sorted. The heat was unbearable despite the aircon not working, until I called Mark back. He diagnosed and fixed it in no time. Very competent and confident in his work. It was well worth the cost.

I'm thrilled I called Mazgan when my central AC stopped working. My dad had a good experience with them through a friend's recommendation, which put me at ease.

The team delivered top-notch service from start to finish. The initial appointment process was seamless, and the technician provided clear explanations of the issue and proposed solutions. What impressed me was that the worker took extra time to ensure everything was done correctly - he waited 9 hours to test the freon levels before confirming they were optimal.

The company's commitment to excellence is evident in every aspect of their work. The service representative, Mark, was knowledgeable, friendly, and genuinely concerned about helping me find a solution that fit my budget. He offered energy-efficient options to reduce my electricity bill and patiently answered my questions.

Mark's approach was refreshingly honest - he told me they don't just aim for "good" but strive for "great." His helpfulness and patience made the experience very positive, and I'm grateful I chose Mazgan for my AC repairs.

I got decent service, but the bill was outrageous. Even with regular filter changes, the split heads can still develop leaks from dust and cat hair getting into the air when they're off.

Four years ago, I hired someone to fix two bad heads that had caused me to patch up the wall. They came equipped with specialized cleaning gear and got the job done for four seasons. The total cost was $475, including a quick exterior compressor clean.

I assumed I was calling back the same company, but it turned out not to be the case. The new guy said the cleaning would be extra on top of maintenance, which I thought should just be part of regular upkeep. He spent 2.5 hours servicing two heads, cleaned one, and didn't even look at the compressor outside. The final bill was $900+, with a whopping $400/hour labor rate - that's double what my car dealer charges for repairs.

This isn't exactly how you build customer loyalty. I won't be returning to them anytime soon.

FOLLOWUP

The A/C head started leaking again just a week later, worse than before. In Mazgan's defense, they sent the same guy back the next day and got it fixed this time without charging me extra.

It turned out the culprit was a clogged condensate hose that probably got even more clogged as a result of the initial incomplete cleaning. Still, my question remains: what does "maintenance" mean for a split unit head if not regular cleaning? And why was I charged separately for it? What other maintenance tasks does it need?

I compared three HVAC companies to find a replacement for my leaky compressor. The decision ultimately came down to Mazgan, despite their unit being more expensive than the others. What set them apart was their responsiveness, particularly from Mark, the owner and front office staff. The technicians were on time, thorough, and diligent with their work. Mark emphasized the importance of integrity in their work process, which I appreciated. I also verified this by having two neighbors who recently replaced their compressors with Mazgan also vouch for them highly.

They were patient and thorough during the diagnosis process. We worked with multiple technicians who were knowledgeable and pleasant to deal with. The work was billed incrementally as they determined the cause of the problem.

We initially tried cleaning the roof unit and replacing the filter, but it didn't resolve the issue. To fix the problem, a full system evacuation and additional work were performed. Now that the problem has been resolved, there's a possibility that the TXV will need to be replaced in the near future.

Be sure to carefully review the details in your quote to understand what to expect from each service.

Our heating unit was completely destroyed in the NYC winter storm on January 28, 2022. Mazgan arrived the next day to assess the damage (during the storm). They had to dig deep to figure out the situation. The manufacturer of the broken unit (Sanyo) is now owned by Panasonic, but they no longer support it. Despite this, Panasonic recommended replacement units that weren't available for sale in the US. Mazgan managed to secure the necessary units and deliver them to us. They then handled the challenging process of removing the roof and ceiling units from our apartment and installing the new ones, which required careful planning due to limited space and complicated ducting. We're thrilled to have both heat and air back working better than ever. Thanks to Mazgan's team for putting in extra effort on this job: Wes, Jason, Josh, and Mark did a great job.

Two technicians arrived promptly and were courteous. They clearly explained the work being performed on my Baxi combi boiler, putting my mind at ease. Their professionalism is a testament to their reliability; I'd not hesitate to recommend and employ their services in the future.

As a contractor, I've worked with many HVAC companies, but Mazgan A.C. & Heating Repair stood out from the rest. They tackled a complex project that required precision and expertise, installing Honeywell zone valves, new PEX lines, thermostat transformers, and White-Rodgers thermostats. The work was spotless and their professionalism shone through. By the end of the job, everything was working as intended and I'm thoroughly impressed with their skills - they've earned my trust and I'd definitely hire them again.

I had an issue with my heat pump hot water heater that wasn't fixed by the manufacturer, so I called Mazgan for help. They arrived promptly and quickly diagnosed the problem. The team told me that the unit couldn't be repaired, but offered a replacement under warranty, which was great.

The technician, Mazgan, handled the installation himself, doing some tricky work to get the new unit in place through a tight access point. At the same time, he also fixed another non-working boiler on my property. I was impressed with his competence and tidiness.

The owner, Mark, was very friendly and helpful throughout the whole process. Overall, I'm very satisfied with Mazgan's service and would definitely use them again.

Mazgan Air Conditioning & Heating Repair delivered exceptional service when replacing our old Burnham IN8NI boiler. The entire process was seamless from start to finish. Their communication was excellent, keeping us informed every step of the way. Technicians arrived on time, worked efficiently, and completed the job in just one day.

Pricing was reasonable, with financing options available, and there were no surprise costs. They provided clear explanations and answered all our questions. They even ensured our heating system was up and running before a cold spell hit, which was a huge relief.

We highly recommend Mazgan for any boiler or heating work needs. The team's professionalism, attention to detail, and commitment to customer satisfaction make them stand out from the rest.

I recently had my in-unit residential heater serviced by Mazgan after experiencing issues with it rattling and the filter light coming on for two years. To ensure safety, I contacted my landlord and found Mazgan through Google due to their 4.7 rating.

My initial concern was that companies might add hidden fees, but Mazgan put me at ease by explaining upfront that they were only booking me for a professional servicing appointment, which included cleaning the unit, diagnostic work, and any necessary repairs.

Fortunately, no major issues were found with my unit - it just hadn't been properly cleaned since I moved in. Zaki, the technician, was extremely thorough and took nearly two hours to clean the unit. He was also considerate of my work-from-home setup, warning me when something might be noisy, and explained how the machine works and why regular cleaning is essential.

Mazgan showed up on time, charged exactly as quoted, and completed the job without any surprises. I was impressed with their transparency and professionalism. Since my visit, I've made it a point to save Mazgan's number, purchased a carbon monoxide detector, and would definitely call them again in the future.

⭐⭐⭐⭐⭐
I recently had a fantastic experience with this company, which fixed issues with my water heater. From start to finish, the service was top-notch. The technician who visited stood out - he was knowledgeable, professional, and meticulous in his work. He took the time to explain what was happening, answered all my questions, and ensured everything was working correctly before leaving. Given how hard it is to find genuinely reliable and honest service providers, this company truly excelled. I highly recommend them for any heating or water heater needs.

Mazgan Air Conditioning & Heating Repair is the only choice for anyone in need of HVAC services. From the moment they arrived at my home, their team showed incredible professionalism and respect for my property. What truly impressed me was their ability to swiftly diagnose the issue with my Rheem furnace and heating system without guessing or pushing unnecessary repairs.

Their straightforward approach and transparency were refreshing. They clearly explained what was wrong, what options were available, and what actually needed fixing. This level of honesty is rare in this industry.

The repair was done efficiently, and the system now functions perfectly. The whole process felt smooth and trustworthy - a quality that's hard to find these days. What really stood out, though, was their technical expertise combined with genuine kindness and patience.

They took the time to answer my questions and ensured everything worked properly before leaving. I've found it rare for a company to balance technical skill with such professionalism and integrity.

Mark and his team were absolutely wonderful and patient in helping upgrade and repair the heating system at my building. They provided new replacement parts, upgraded the thermostat, and helped maintain the boiler's existing functional parts. They were courteous and even offered helpful explanations to understand how the system works. I highly recommend calling them for any heating needs - they're top-notch.

I tried Vacrock after other contractors failed to diagnose my Fujitsu split A/C's Freon leak issue. Unlike those who suggested a pricey system overhaul, Andrei pinpointed the problem at the coils inside the unit and fixed all three leaks affordably. He and his team took their time, worked carefully around the house, and finished on schedule. I appreciate Vacrock's expertise, attention to detail, and professionalism – they truly delivered without breaking the bank.

My Emerson HVAC motor failed at the start of summer. Thankfully, VacRock quickly diagnosed the issue, sourced the replacement part, and had my system operational again. The service was prompt, efficient, and effortless – exactly what I needed to stay comfortable during the hot months. Their work exceeded my expectations, restoring a smooth temperature control with impressive reliability.

This technician was a straight shooter who got the job done without holding back. He tackled two outdated PTAC units head-on, refusing to give up until they were fixed. The team's professionalism was top-notch, with courteous staff who kept me informed every step of the way.

This company exceeded my expectations hands down. After a disappointing experience with another service provider in Brooklyn, they proved to be the clear superior choice. They provided a detailed quote with no hidden fees, backed it up with photos and videos, and clearly explained what needed to be done before getting started. I was able to get same-day service, which was a huge relief for my tenant. The team is fast, reliable, and genuinely honest - exactly what you want in a home services provider.

I've used VacRock twice now and their service is just as great the second time around. I'm really thankful for their visit to clean out my vents, dryer, and air conditioning unit - the technicians were super neat and efficient, leaving everything spotless when they finished.

Andrey was incredibly kind and respectful. He took the time to thoroughly explain every step of the process, making me feel at ease throughout our interaction. His expertise was impressive and I'm grateful for his assistance. If future issues arise, I won't hesitate to reach out to him again. Thank you for providing a reliable solution, Joyce Squerciati