HVAC reviews in Brooklyn, New York

We had a great experience with Arnica. From scheduling to completion, the team was incredibly professional and accommodating. Rosette managed our installation weeks ahead of schedule when our old boiler failed. The crew worked tirelessly, even into the night, to get the job done despite the complexity. They kept their workspace clean and were always respectful. Neil took the time to explain how to use and maintain the new unit. Overall, we're extremely satisfied with our decision to choose Arnica for our heating needs and would highly recommend them.

I highly recommend Arnica Heating & Air Conditioning. My elderly mother, who's dealing with health issues, couldn't stay in her home without heat. I called them and spoke to Rosette, the office manager, who was super nice and understanding of our situation. She quickly assigned a technician, John, who arrived promptly with everything needed to fix the issue. He was knowledgeable and pleasant to work with. The job got done efficiently, and the price was reasonable. Thanks again to Rosette and John for getting this taken care of right away, especially considering my mom's health needs.

We can't speak highly enough of Arnica. Their team, led by Dean and coordinated by Rosette and Laura, put in an incredible amount of effort over multiple appointments to fix the mess left by our original HVAC installers. Our Mitsubishi system, with three air handlers and two hard-to-reach rooftop condensers, was a nightmare to work on, but Arnica's team tackled it head-on. They rewired two faulty air handlers and replaced damaged parts of a condenser that had been botched by the previous installers. It was a complicated job that no one else had the technical chops or manpower to handle.

Arnica's team took all the frustration out of the process, methodically working through each step and keeping us in the loop via phone and email (Dean for the tech side and Rosette+Laura for scheduling and billing). The result is a system that's running like new. Their professionalism, expertise, and willingness to listen made all the difference - we're extremely grateful for their help.

A family-owned business shines through in their service. We received plenty of personalized attention, and every office staff member was friendly, informed, and courteous. The installation was made as stress-free as possible. Measures were taken to minimize dust with plastic barriers, and cleanup was thorough. Our installers, Marco and Mario, were top-notch. They even took the time to educate me on operating our new split system. Overall, a fantastic experience.

We're long overdue with this review because Arnica has stepped in again, saving us for the third time. We moved into a condo that had pre-installed HVAC units, but the compressor was faulty from day one. The building management sent another company to investigate, but nothing worked and we were left without AC when our baby needed it most during a heatwave - we were at breaking point. That's when we took matters into our own hands and hired Arnica based on rave reviews. It was the best decision ever.

They impressed us with their professionalism, getting parts ordered and scheduling appointments quickly. We also asked them to do maintenance on our indoor units after finding mold, and they did a fantastic job. Recently, an old issue with the heat unit caused problems due to worn-out boards from the original installation. Arnica understood the urgency and sprang into action, resolving the issue promptly.

What really stands out is their helpfulness - it's clear they genuinely care about their customers. Special shoutouts to Dara and Rosette, who are always responsive and on top of things.

I've been working with Arnica for nearly a decade, starting with a boiler installation in my basement that still runs smoothly today. They also did a central AC job at a fair price, which has worked out well. When I had problems with it four years later, they sent someone to fix the issue without any hassle.

This year, Simon offered me a good deal on installing another boiler for one of my rental units. The workers have always been friendly and courteous in the past. Rosetta stood out when I had questions or concerns; she was responsive and helpful.

When I needed repairs again, I heard about a quick appointment from Rosetta. Technician John arrived promptly and wore a mask, resolving the issue efficiently. His professionalism impressed me. Despite some issues with my boiler, Arnica has consistently delivered good service and I'll likely continue to use them.

The installation of our mini-split system went smoothly, thanks to excellent communication from start to finish. The staff were courteous, efficient, and delivered high-quality results, making for a positive experience overall.

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We've been using Arnica Heating and Air Conditioning since 1997. Their recent installation of three mini wall units and condensers went smoothly. The technicians were courteous, tidy, and proficient throughout. Appointments were always kept, and installers arrived on time. Service managers Lisa and Rosette handled scheduling and coordination with ease. Throughout the years, I've enjoyed working with this company. They consistently delivered a pleasant experience, and I'd recommend Arnica without hesitation. Thank you for your service.

I've dealt with my fair share of home services companies, but none have impressed me like Arnica Heating and Air Conditioning. From initial contact to the final bill, they got it right. Rosette was a breeze to deal with - friendly, helpful, and always responsive. What I love is that it's a family-run business, where you can tell both dad and son are hands-on and genuinely invested in their work. Their techs showed up on time, were courteous and competent, and did the job without fuss. Top-notch service from top-to-bottom - I'm glad I picked them!

I've since received a refund for the service call after Arnica reached out about this review. While I believe it was likely an issue with an employee who's no longer working there, my experience would have probably improved if I'd given them another chance.

Initially, I called Arnica to get quotes for repairing and replacing PTAC units. Over the phone, they claimed they could handle it. However, when the technician arrived, he told me they don't service or replace these units - a stark contrast to their initial promise.

We moved on to discussing mini split replacements, but I was still charged for a service call. The technician promised a quote once he returned to the office, yet I've waited almost six months and received no follow-up. This experience has been thoroughly disappointing, with poor communication and broken promises that are simply unacceptable.

Arnica handled everything from start to finish - initial phone calls with Dean and Rosette through to on-site visits and subsequent conversations. Installation appointments were arranged at my convenience, rebate applications processed, Con-Ed forms filed, boiler removals done, and certificates issued. The installers, Marco and Mario, were knowledgeable and professional, taking care to integrate the system in a way that preserved my home's aesthetic. Their work was top-notch. Overall, I'd highly recommend Arnica for anyone seeking a reliable, expert service.

We needed heat pump minisplits for our three-bedroom house. After comparing prices, Arnica stood out as the best value for their work. No other company came close in quality and price. The installation was done efficiently and effectively. I appreciated working with Rosette at the office, who was professional and helpful. Additionally, the installers were friendly and accommodating throughout the process. Two months later, we're pleased with how everything is working out so far.

I had a Mitsubishi ductless AC unit installed by Arnica back in 2018 and it's been working great ever since the installation was top-notch. Seven years later, I decided to schedule a maintenance check-up, which proved to be a wise decision. The friendly service technician, Neil, identified an issue with a dirty blower fan reducing cooling efficiency. He quickly cleaned the unit and thoroughly inspected the AC system. Neil also provided valuable tips on how to maintain maximum performance during our increasingly hot summers. I highly recommend Arnica for any new or existing AC needs - they're exceptional in their field.

I've had two experiences with this company, both of which were excellent. They exceeded my expectations from our initial interaction with the person on the phone to the professional service tech who installed units in my home. Everyone I dealt with was polite and made me feel valued as a customer. Paul, the tech, was particularly impressive - he took the time to address all my questions and showed respect for my property. Rosette, the office manager, was also efficient and responsive, answering my queries thoroughly without repetition. Overall, it's clear that this team genuinely cares about their customers, making them stand out from other companies.

We're extremely satisfied with the work Arnica did on our home. From initial consultations to installation, their customer service was top-notch. They installed five mini-split systems on each floor and a condenser unit outside, offering us a competitive quote after a thorough visit. Communication was always prompt and helpful throughout the process. The team's professionalism and attention to detail were impressive - they worked efficiently without compromising quality or cleanliness. Special shoutouts go to Rosette for her office support and Victor for his site management. We're thrilled we found Arnica and highly recommend them.

I'm extremely satisfied with my experience with Arnica. They swiftly installed three mini-split ceiling cassettes in my apartment just before the summer heat set in, which was a huge relief. The technicians were courteous, knowledgeable, and accommodating of our specific building requirements - even handling a tricky condenser placement. The installation process was efficient and professional. I'm pleased with the final result: the air conditioning works flawlessly and silently. Given the circumstances, I think Arnica delivered an excellent service at a reasonable price, which is why I'm glad I chose them.

Arnica Heating and Air Conditioning nailed it again! From initial contact to wrap-up, their office team - Simon, Rosette, and Lisa - delivered top-notch customer service.
The installation process was seamless, with Neal and Andrew tackling three units on the top floor in just two days. They showed up on time, left everything tidy, and ensured all systems were online. I'm thoroughly impressed and wouldn't hesitate to recommend them. In fact, my neighbors are now Arnica Air customers after seeing our finished home - they're equally thrilled with their new setup!

I had a fantastic experience with this heating and air company. They recently installed two Mitsubishi systems at my place, and everything went smoothly from the initial setup to the final completion. Their team was top-notch - professional, informed, and happy to answer any questions I had. The installation was done on schedule, with great attention to detail and a clean finish. Both systems are working flawlessly - incredibly quiet and efficient.

I recently had a split air system installed by Arnica, having struggled with constant breakdowns in my old HVAC system. What sets this family-run business apart is their genuine concern for delivering top-notch work. They actually put effort into doing things right. The installation was completed on schedule and the technicians showed extensive expertise throughout the process.

The installers were exceptional - friendly, diligent, and knowledgeable. Special kudos to Rosette in the office, who broke down complex explanations in an easily digestible format. I'm thoroughly satisfied with Arnica's services and have zero doubt in recommending them for heating and air needs. As a Brooklyn resident, it's rare to find a trustworthy company that delivers on its promises.

We switched from oil heat to heat pumps before the tax credits expired and after thorough research chose Arnica for the installation. Rosette in the office was great throughout, and the installers - Marco and Mario, Victor and Cesar - were extremely knowledgeable and skilled. They not only understood the tech but also treated us with kindness and respect. We got a fair deal and top-notch customer service. The work done was superb. If you're thinking of making the switch, I definitely recommend Arnica.

The service was top-notch from initial consultation to final installation. I had a comprehensive Mitsubishi air conditioning system installed, including HyperHeat technology, 11 indoor units and three outdoor units. Dean visited my home for a consultation, followed by an email proposal that we agreed on promptly. The installation process moved swiftly, with any questions or concerns I had addressed quickly.

It's rare to find a reliable company with skilled workers, but Arnica excels in both areas. As a Diamond installer for Mitsubishi systems, their expertise is valuable. Throughout the process, Dean, Rosette, Marco, Adam, and the entire office team were courteous and efficient.