HVAC reviews in Brooklyn, New York

I hired Arnica to install a split unit system as part of my gut-renovated home because they were certified by Mitsubishi and had a good reputation. The job required four air handlers to cover the entire house, so I needed someone with experience in that area. When I reached out to Arnica for a quote, Simon came to assess the site and discuss installation options with my general contractor. After some deliberation, the plan was put together and a price was agreed upon - which turned out to be lower than what two other companies had quoted.

Since this was a full gut renovation, flexibility was key in scheduling the work around our progress. Arnica needed to wait for specific moments to run coolant lines and then return once walls were closed up to mount air handlers. They accommodated our needs well and worked alongside my contractor seamlessly. However, as with any complex installation, issues arose while on site. For instance, an air handler wasn't properly secured to its bracket until a week later, when it became clear that there was a defect causing the issue. Another problem was the wall-mounted condenser unit, which created significant vibrations that felt like a truck idling outside my room.

I reached out to Arnica with some concern due to past experiences with general contractors, but their support team (Jacklyn Calise and Rosette Lauro) quickly responded and offered solutions. These two representatives were instrumental in resolving the issues and kept me informed throughout the process. They demonstrated excellent customer service skills, actively listening to my concerns and providing reassurance that problems would be addressed.

What struck me was how Arnica handled these issues - no contractor is perfect, but their ability to recover from mistakes is crucial. Their commitment to customer satisfaction is evident in every interaction. If you're considering a mini-split system for cooling and heating, I'd recommend Arnica due to their expertise and professionalism.

A few days ago, a cold snap hit our area, leaving our heating system on the fritz, blowing only cold air. We called Arnica Heating around 8:00PM to schedule repairs. The next morning, John arrived promptly at the agreed-upon time and got straight to work. He diagnosed the issue with my 40-year-old system and had it up and running again in under an hour and a half. Given the freezing weather that week, it was a huge relief to have heat back on. We were also impressed by the fair pricing. As someone who's been dealing with these kinds of issues for decades - I installed a new system in 1978 after my old one failed in 1910 - I can confidently say Arnica Heating has provided top-notch service, courtesy and professionalism every step of the way.

We're extremely satisfied with Arnica's service. The whole process, from selecting the correct equipment to installation, went smoothly and was handled with professionalism and speed. Rosette Lauro, the office manager, was incredibly efficient and helpful, addressing all our questions promptly.

We had to replace our 25+ year old gas furnace at the worst possible time - just before extremely cold weather arrived. After researching and getting quotes, we chose Arnica. Fortunately, they didn't overcharge us for their services. Simone, the owner, was very knowledgeable about the new unit she recommended. When frigid temperatures threatened to hit in a few days, the team from Arnica showed up on time, removed the old furnace, and returned with the new one the next morning. What impressed me most was how well this crew of Neil, Chris, and John worked together - they were friendly, efficient, and clearly skilled. I've dealt with my fair share of contractors before, but this team stood out as particularly pleasant, determined, and knowledgeable.

I've been relying on Arnica Heating and Air Conditioning since 2006, starting with their water heater service. In April 2008, they installed a new AO Smith water heater and a Burnham gas-fired steam heater - the whole job was completed in one day as planned. The technicians who worked on my system were highly knowledgeable and showed excellent professionalism. I'm thoroughly impressed with this company's reliability and efficiency. When issues arise, I get prompt responses from them, and they're always reliable. I'd strongly recommend Arnica to any homeowner seeking a trustworthy heating service provider without hesitation.

We recently replaced our old in-wall AC units with a ductless system through Arnica, and the process went smoothly. Scheduling and check-ins were handled by Rosette without issue. The installation team, led by Alex and Mario, completed the job efficiently and took the time to explain the new system's functionality and what we could expect. Their professionalism earned our trust and we're glad we chose Arnica for this service.

We've relied on Arnica for years, getting reliable service every time they install or maintain our equipment. When issues arise, we know they'll respond promptly. Our technician went above the call of duty by arriving late in the day and resolving a critical problem quickly. That level of commitment is reassuring – it's exactly what you want from a trusted home services provider like Arnica.

We've relied on this company for years and consistently found them reliable and efficient. Their air conditioning installation and maintenance services were completed on time and at a fair price. They demonstrated strong business ethics and professionalism throughout our interactions. The team provided clear communication, including a specific arrival window, which made us feel secure allowing them into our home. I have no reservations about recommending Arnica for high-quality HVAC service - they consistently deliver thorough and reliable work.

This company delivers when it comes to service. We reached out for furnace installation and were given a broad time frame - 1pm to 6pm - which we thought was quite lenient. However, the technician arrived within 45 minutes, assessed our situation, and provided an estimate and installation date all in one visit. It's been a welcome change from our previous experience with a well-known company. Arnica has restored our faith in prompt and professional service. Their work is now our go-to choice, and we'll definitely continue to use them and recommend them to others.

We hired Arnica Heating and Air Conditioning for a mini-split system installation after researching highly rated companies. Mitsubishi systems were top of our list, and they matched with every review. Not only did they excel on all review sites, but they're also Diamond Contractors on Mitsubishi's site and Silver Level Contractors with Con Edison. We found them through their certifications as a Clean Heat Contractor in New York State. From initial contact to the final installation, everything went smoothly. What really sealed the deal for us was learning about their family-owned business - it felt like a breath of fresh air.

From Dean's first visit to discuss the estimate, to Rosette's helpful phone calls, and the professionalism shown by the installers (Victor, Cesar, Mario, and George), we were consistently impressed. The team's kindness and courtesy made all the difference. If we could give them more than 5 stars, we would.

Dean is exceptional. Another company struggled with two new units, but when we reached out to Arnica Heating & AC, Dean arrived and resolved the issues within 30 minutes that day. His professionalism and expertise are impressive - don't hesitate to hire him if you need reliable service. He's one of the best in the business, hands down.

A small restaurant recently upgraded its HVAC system to a ductless setup and had a surprisingly seamless experience. After contacting multiple companies, Arnica stood out by sending an estimator within a week of initial contact. They followed up promptly with a scheduled installation date.

Their team arrived on time as promised and completed the job without any issues. What impressed us most was their professionalism and attention to detail - they installed top-of-the-line Mitsubishi equipment with no surprises whatsoever.

What made Arnica truly exceptional was their ability to secure the equipment, which some other companies claimed could take up to three months to install. We've found it increasingly difficult to find reliable service providers in today's market, but Arnica exceeded our expectations.

I was pleased with the service provided - the team were friendly, knowledgeable and dependable, particularly Dean, Neil, and Rosette. They tackled any questions with ease and demonstrated genuine appreciation for customers. Overall, a great experience that warrants a high rating.

The new team is doing an excellent job. The handlers are efficient and did a fantastic job setting up everything. They even lent a hand with moving items from the garage to outside yesterday, and helping put things back in order today. Their dedication exceeded expectations. We're grateful for their assistance and will certainly be using this company for all our future needs.

After trying multiple Gold Star servicers for my Mitsubishi mini splits, I finally reached out to Arnica. They impressed me with their quick responses, clear communication, and polished professionalism. Throughout the process, they kept us informed about the technician's arrival time, which was a huge relief. When Neil showed up, he was top-notch - friendly, efficient, and left everything spotless. What struck me most was how seamlessly he disappeared after completing the job, like he never even been there.

I wholeheartedly endorse Arnica as our go-to service provider for heating and air-conditioning units.

We had Arnica install a mini-split system with heat pump and they did an excellent job. The service was top-notch, from the initial evaluation and estimate to the actual installation. Simone's team, including Rosette, made sure we were informed every step of the way. Dean and Marco worked efficiently and left the site spotless. What impressed us most was their professionalism and attention to detail - they clearly have years of experience in the field. But it wasn't just the technical expertise that stood out; their attitude and commitment to customer satisfaction were exceptional. They even handled all the paperwork required for rebates, saving us a significant amount of money. The whole process was seamless and hassle-free. I've never worked with a company as dedicated to making things right - we're extremely happy with the service and wouldn't hesitate to use Arnica again in the future.

Arnica nailed it with our ductless heating/AC unit installation at the office. From start to finish, everything went smoothly. Their original quote stuck, and the work was done on schedule. The techs were top-notch, showing great professionalism and staff courtesy - patients were seen during setup. The recommended electrician did a stellar job, keeping the timeline intact. Overall, I'm extremely satisfied with the entire experience.

I recently had a fantastic experience with this company. From the initial contact with Simone to the entire installation process, the service was top-notch. The technicians were courteous, efficient, and did an outstanding job in our home. The office staff also responded promptly to my queries, addressing every concern I had. Overall, I'd highly recommend this business without hesitation.

The installation of my minisplit system by Arnica Heating and Air Conditioning was a seamless experience. The technicians showed a great understanding of my needs and preferences. While it presented some logistical challenges, they demonstrated flexibility and expertise in accommodating my request to place both units at the back of my property rather than the front. As someone who prioritized local businesses and Mitsubishi's reputation for quality, I chose Arnica Heating and Air due to their Diamond Star installer status. The final result is a system that has exceeded my expectations - providing an unparalleled level of comfort and control over my home's temperature environment. Overall, I'm extremely satisfied with the outcome and would highly recommend this service.

I got a recommendation from a family member to call Arnica Heating and Air Conditioning for a quote on a hard-to-find Burnham gas fired steam heater, so I gave them a call. Rosette was super helpful in getting me a quick quote over the phone. The next day, Neil came out to assess the job and finalize the plan.

He was joined by Alex, Mario, and others who spent most of the day installing the unit. I was impressed by their attention to detail and safety protocols – they did an excellent job from start to finish. Their professionalism and expertise are top-notch. I'll definitely be recommending Arnica Heating and Air Conditioning to anyone looking for quality work done right.

We've been stuck on split ACs for years, contacting multiple companies and brainstorming different setups. When Arnica came up, we had some reservations, but our patience paid off. Their installers were top-notch - efficient, clean, and friendly. They made sure to minimize damage and completed the job in just a few days. We had plenty of questions and concerns, and they handled everything with ease, even returning the next day to address one issue. Arnica handled all the logistics for our other contractors, including electricians, plumbers, roofers, and drywall repair. The whole process was seamless. While not the cheapest option we found, it was worth every penny. Special mention to Alex - they're a rockstar.