HVAC reviews in Brooklyn, New York

Hands down the absolute worst and most inept HVAC service provider I've ever encountered.

Found Trevor/Steven to be very professional and punctual, highly recommend.

They keep causing more issues when fixing something. The central AC unit breaks down every year, and it's usually the same faulty part. They charge an exorbitant amount for repairs that should last longer. Just had them fix one issue, and now the vents leak water during rain - a problem they likely caused. Now they're demanding another $3000 to fix this. It's unacceptable.

Their driver almost hit us at a stop sign beside a park, putting our lives at risk - bad behavior from a company that should take responsibility for its employees' actions.

This company sent an unqualified employee with a horrible demeanor to perform work for their clients. The individual was belligerent, yelling at a neighbor and obstructing the driveway, showcasing a complete lack of respect. Their behavior is unacceptable and reflects poorly on the business as a whole. There are clearly better options available.

Be cautious when dealing with this company - they lack clear billing transparency, especially regarding added charges after work is completed. For a quick job that took only 20 minutes, I received an unexpected bill of $275 on top of the initial $85 service charge. No parts were provided either.

Terrible experience with this company. We needed urgent assistance for our baby's room due to a faulty heating system. Despite making multiple calls, the customer service team repeatedly promised visits but failed to deliver, leaving us in the dark about any changes to their schedule. Extremely disappointing and unprofessional.

A representative from Palone arrived the next day, inspected our equipment, ran diagnostics, and demonstrated extensive knowledge of our outdated unit. The survey took only a couple hours, during which he explained the issues and recommended repairs in detail. He placed the order promptly and we're now waiting for completion. So far, I'm very satisfied with their service, expertise, and pricing.

I'm usually never one to leave a negative review, but this place warrants it. A month ago, I took a personal day off work to get our new AC up and running before we moved in. The technician from Palone assured me it would be fine. However, when we moved in today, the air conditioning wasn't working at all - it's 95 degrees outside. Despite our repeated calls, no one has come to fix the issue. They even got upset that we didn't call sooner, implying we should have done so earlier. The thing is, I couldn't afford to wait because I wanted everything to be ready for a seamless move-in, especially considering it's August and AC is crucial. Let me make one thing clear: I strongly advise against using this service.

Stay away from Palone for your HVAC needs - it's been a complete waste of time and money. My husband and I have had nothing but issues with them over the years, and I'm listing all the problems we've encountered below.

We hired Palone to install a smart home system in our house, which was supposed to be a major selling point for us. What they actually gave us was a basic system without any smart features - and it was too late by then. They'd already run out electrical plans, so we were stuck paying them again to rip open the walls and redo the wiring, which cost an extra 10k.

To make matters worse, Palone didn't even seal our roof after they cut into it. A third-party specialist we hired ourselves confirmed that they weren't following industry standards - and now we're dealing with major water damage in our bathroom because of it.

And if all that wasn't enough, the connections on the handler were still exposed and not insulated despite multiple service requests from us. We paid out of pocket for a third party to fix this, but Palone just told us they weren't responsible. It's clear they're not taking care of their work - or their customers.

Trust me, you don't want to deal with Palone. Just look elsewhere for your HVAC needs.

I've relied on Palone's services for years, starting with repairs to my central air, followed by a new unit installation, and annual upkeep. Their team has consistently demonstrated professionalism and courtesy. A standout was Marcus, one of their technicians - exceptional service and demeanor.

I recently hired them to diagnose my boiler issue, which I had already identified over the phone. They confirmed it and charged $250 for the visit. However, when I was quoted $1800 for the repair, I became suspicious. Since I knew the cost of the part and labor required, I called back and spoke to someone who claimed that the part needed was special due to my system's BTUs, making it more expensive than initially stated. This sounded like a blatant lie. I ended up going with a neighbor's recommended repairman who quoted me $350 for the part and 3 hours of labor on a Saturday. I also got a 1-year warranty without any upfront visit charge. In retrospect, paying them $250 was a waste as it turned out they were trying to scam me.

We initially hired them 11 years ago for HVAC installation. From day one, we encountered problems that required multiple visits from their technicians, each costing extra. The issues persisted every summer, totaling thousands of dollars on top of the initial $16,000 installation fee. Recently, we switched to a maintenance contract with HomeServe, which was cancelled after their technician arrived to fix an improperly installed system with inadequate drainage, causing water damage and frequent shutdowns.

Just witnessed a van from this company speeding recklessly down a residential street in Brooklyn, clocking 55 miles per hour - completely unacceptable behavior that puts lives at risk. This isn't an isolated incident; it's clear the company prioritizes profits over people's safety.

I'd give this company zero stars if I could. We've been using them for our veterinary clinics for about 12 years, but their lack of reliability is staggering. When my AC stopped working, they told us they'd be here two days later to service it - but they never showed up on that day or the next. No phone call, no apology, just a complete absence.

When they finally arrived, they took one look at the unit and gave me a vague idea of what was wrong with it before bailing out without giving me any real answers or a timeline for when I could expect them to return. The technician mentioned that it was hot in there, which made sense given the condition - but that's about all I got from him.

Needless to say, I called around and found another company that fixed the issue on the same day. What really stood out, though, was how poorly Palone Bros handled the situation. There was a major leak in the compressor that needed fixing - something they didn't even mention when they came out. The whole experience felt completely uncaring and unprofessional, especially from Michael, who was rude to me on the phone.

We've been having issues with our HVAC system since it was installed, despite their maintenance efforts. The initial thermostat was cheap, but that's just the beginning - we've had leaking ducts and constant noise from Sistem, requiring a costly service every season, often leaving us with a $1000+ bill for simple repairs.

They claimed a major service was needed after 10 years, but I've invested around $6,000 and it still doesn't work properly. Their response times are non-existent, so we're left dealing with the consequences. Now, we're facing the costly reality of replacing the entire system, which means breaking ceilings to install a new one.

This company is completely untrustworthy. The owner is extremely rude and unprofessional. What's even more egregious is that I was ripped off after spending a significant amount last year, only to be charged again for another service with an outrageous price tag. A 50% deposit was paid upfront, but the fan installation didn't solve the problem, leaving me still waiting for completion. Now they're asking for something else. It's clear they're in it solely for their own gain, and I would strongly advise against using them.

Great job.

Strongly endorse.

Great, dependable work.

They're very pleasant to deal with. It's my third visit and I'm consistently satisfied – strong recommendation.