Plumbing reviews in Brooklyn, New York

nice guy helped me get a part for faucet that went missing from a previous tenant. William Bacon went out of his way for a small part and didn’t charge me.

STAY AWAY! They are completely dishonest and do not stand behind anything you buy from them. Once you pay you can forget about trying to get any help from them.

My first time inside New about them for years great service my order was correct they made me feel like I new them for years I would tell anyone to go there great 👍

Day before Christmas Eve, and a client's Baxi unit broke down with no heat. No body had the part in stock except for Aqua, but they were about to close for their holiday party. They stayed open an extra hour waiting for my Service Expert to make his way in all the traffic. Thanks to them a family had heat on the holiday

Excellent Plumbing supply house, Great Staff ( just like family ), Always helpful, Always Stocked, ready and Fast service.. Highly recommended!! My Goto and definitely should be yours !!

Very polite and extremely helpful. Staff was patient and answered all my questions prior to purchase. I leaned a lot today. Thanks guys. I'll be back.

I’d give zero stars actually, based off a rude phone exchange. Guy told me to google the price when I asked how much his tridicator gauge would cost me…acted like I was wasting his time by trying to buy something from him. Steer clear of this place.

be careful
They are a major ripoff they tried to sell me a rebuild kit for a central showerbody for $139.27. These are common parts and are widely available at any plumbing supply or major big box store for under $40. Maybe the owner has to pay very high rent and that's how he justifies charging twice as much as any place else

These guys are great - knowledgeable, understanding and creative for the homeowner who's no expert. Have given me discounts just for showing up. Always stocked and super friendly atmosphere. I'm in the middle of a project and end up at Lowes 5x/week...and I just wish there were nearby stores like Aqua for all the other stuff.

I called in today to pay for an order by phone. My guys were in the store and had already picked out everything they needed. I was told by the clerk that there would be a $10 charge for paying by phone. I asked her why and she kept putting me on hold to find out. I told her it felt like I was being scammed into paying extra for no good reason because paying by phone wasn't uncommon.

Tough guy owner/manager who doesn't introduce himself gets on the phone and explains that they're not scamming anyone, and that there have been fraudulent credit card purchases before and they charge the $10 as a deterrent (HOW exactly does it deter?). He then suggests we remain friends and he declines to proceed with the purchase.

Get out of your personal feelings and realize that you're running a business here. There are more efficient ways of avoiding fraudulent charges. You don't charge customers for giving you business. You implement a system (email, fax a cc auth form with a copy of your picture ID) and you stick to it.

Only place around that had the flamible gas sensor I needed to fix a hot water heater. Quick and easy!

Fantastic customer service, the staff were very helpful. They diagnosed and solved my plumbing issue very quickly without breaking the bank.

Customer service at it’s best!!!
Clean environment and the gentlemen are very knowledgeable. I went in early this morning…stressed, looking for a pipe to rectify the salon sink. They did not have the exact pipe, however, I left with a piece of pipe that the plumber could customize……FREE!!
Sometimes, it’s not about the money, but ensuring your customers are happy. I didn’t get his name, but thanks to him, I left happy, knowing one less stressed situation came off the list. Thank you again Sir.

Plumbing supply with a good selection.
Pricing is ok.
Staff is very helpful

Had a clogged sink drain, seemed like an easy task for them.

Brian L. Is a truly a wonderful and caring technician. The work was clean and done on time. Jasmine the receptionist is awesome to deal with as well. Very knowledgeable and reassuring. Truly an exceptional experience!! Ty

Jazmine and Brian were incredibly helpful, knowledgeable and prompt with the installation of my new boiler. Jazmine was available what felt like 24 hours and was always willing to find a solution, or an answer. Brian was also available to support with technical questions and of course the installation. This companies urgency through a less than easy time made the experience extremely efficient. Thank you!

We had a new indirect water heater installed by Switch & Fix back in July 2024. Brian did a great job with consultation and installation. Very professional and polite . Also, Jasmine from their accounting team went above and beyond. We were very pleased to find and work with them and will definitely use them again in the future.

Honestly one of the few companies that actually answers after hours. Fast response and fair price

Service was efficient, professional and timely .Will use again and refer

Brian was awesome! Came by and handle the situation well. We had a problem with shower and he handled it well. We appreciate your service Switch & Fix .