Plumbing reviews in Buffalo, New York

We appreciated Kodey’s professionalism - he explained what he did and how often we should change the filter and why. He represented his company in a positive, professional manner. We have confidence in the Cellino company and the training they provide to their employees and will continue to use their services.

Gotta be honest, I was surprised how responsive they were. I’ve dealt with plumbers for 30 years. They tend to make a mess, overcharge and show up whenever they feel like it. Working with Cellino was a completely different. They reached out immediately when I requested a quote, showed up on time, were respectful and did the job fast. They quoted me a fair number for both jobs, kept me informed with the status of the special order part and did the work without issues. They noticed a maintenance problem that needed to be corrected and did that too. Just a great experience all around. I’d recommend them and will have them back again for some preventative work I need done. Very Happy

I discovered early in the morning water soaked carpet in the basement. Upon investigation it was the gas fired water tank blew. I called Cellino almost immediately and they were able to secure an appointment that afternoon. While waiting, I spent about 3+ hours draining the remainder of a 40 gallon water heater and shop vacuuming up about 7-10 gallons of water out of the carpets. Nick (technician) contacted me around noon and arrived before 12:30 to assess the situation. He gave me an estimate including a discount to save me about $200. He spent about 3+ hours for the whole job. Since I live in old house, he struggled with getting the water heaters out/in the house. Overall, Nick did a great job and as I've come to expect from a Cellino employee, he was courteous and explained everything about the job clearly. Thanks Nick.

Happy all around with my experience using Cellino. My weekend call was answered quickly while other companies failed to pick up the phone. Their system sends a picture of your technician so you know exactly who to greet at your door, a nice touch. Gilbert was professional, courteous, and friendly. He listened to my description of the issue and got right to work, only needing a few minutes to clear a blocked sewer line. Pricing was very fair. He advised me of complementary services that accompany the work performed. As a newer homeowner, it's nice to have a trustworthy company in the back of my head for when the next issue inevitably happens.

Dylan Yorks worked on my furnace repair and provided 10/10 service. He was extremely patient and took the time to kindly answer all of my questions throughout the appointment. I really appreciated how he helped me think through the best solution that would fit within my budget without feeling pressured into anything.

Professional, knowledgeable, and easy to work with. I will definitely be requesting Dylan again for my next service appointment.

We had our yearly tuneup/check up on our furnace last week and it was done by Joelle Sweet and she was great! She was extremely professional! First off I’ll start by saying I love that they text you with a picture and any info in regards to your tech, it’s perfect. Joelle called a half an hour before arrival to give us a heads up. When she arrived, she introduced herself with a great attitude! She immediately put booties on (I feel this is important and respectful so their dirty shoes aren’t on the interior floors). Joelle went over everything she was going to do/look for and also asked if we had any concerns or questions before she even started. After the job, she came up showing us pictures and explaining to us what she did and gave us any information needed in regards to the furnace, advised us and she did all of this in a timely manner. Joelle was pleasant to have here, respectful, very nice, courteous and again, very professional!

We would absolutely recommend Cellino Heating, Cooling and Electric to friends and family and will continue to have them for our needs in the future.

Thank you so much!

There's no way to put zero stars and one star is very generous. I've worked work Cellino for years, and I trusted them. Today they lost 10 years of trust. They told me there would be some drywall to finish, but they didn't tell me they were going to destroy my tile work and *wall* and they definitely didn't tell me that Joann was going to berate me for daring to ask for a manger when it's "nighttime."

What a lovely response from the owner. Are you saying that you're not going to fix this now? After making that promise to me last week? Maybe that's why your contractor never reached out to me to set up a time to fix this.

I recorded the conversation with your super intelligent service manager. And I did not curse him out. Would you like me to post that to tiktok? Your super intelligent service manager was incredibly condescending. So either he lied to you or he isn't as smart as you think, if he can't understand what being "cursed out" actually entails.

Joanne raised her voice at me and was absolutely awful when I asked for a manger at 7pm. Maybe you're just a bad judge of character because I've been in the customer service industry for over 30 years and I've never gotten mad at an already upset customer for asking for a manger and then being even more upset when told managers don't work "after hours." She started it and she's bad at her job, kind of like the job done in my bathroom. The irony. You act as if I'd ever hire you to do anything again. Laughable, that.