Reviews of local pros in East Rochester, New York

These guys were really great. They were friendly, consciousness, knowledgeable and efficient. I really can't say enough about how easy this process was.

TrueEnergy Solutions!! Love to recommend them to my client. They are professional, reliable, and energy-performance experts.

Crew of stewart,jimbo,okary came did an amazing job quick clean. 2 day job done in 1

Not so great... The bathroom fan exhaust duct was installed poorly and is leaking moisture into my attic. This was supposed to be an improvement to the previous poor setup discovered when we moved in to our house.

Additionally the blown-in insulation installed in my attic is blocking several of the ventilation baffles further contributing to moisture issues in my attic.

Great people to have your home insulated. Blown in from the inside because I have a stucco home. The house is so much more quiet and with my new windows, I am very much looking forward to the winter! Sorry RG& E. This house is energy efficient!!!

Beware! This company is a potential scam. Guy came to our house and took readings/pics for 3 hours (including attic and basement). Told us he’d have a quote by next day. I called 3 times over the next three weeks and never got a quote or return call. Other customers had same experience. Could be selling info about these homes to a third party. Get or update your alarm system!!!

Tony came out to perform an energy audit and has been MIA since. Initial appointment was late. I have called, emailed, sent a text and nothing! Maybe it’s a god send…. I would look elsewhere….

I couldn't be happier with the professionalism and assistance from True Energy Solutions. From start to finish I found the staff to be knowledgeable, helpful and friendly. The audit on my 1920's home was very comprehensive and the auditor's knowledge and experience helped me understand the best way to proceed.

My house is now so much more comfortable and sound; not to mention energy efficient.

Thank you True Energy Solutions!

The crew were very professional curtains and clean they work together as a team and clean everything afterwards thank you and we appreciate the work they done David Rodriguez and mary Rodriguez Thank you so much.

Thank You for the amazing job that was done by Jimmy and Stew very throw accurate yet to see how it's going to help but looking forward to benefiting from the work that was done From Mrs LH

My experience sounds very similar to another reviewer who could not get them to respond after the appointment.
Reached out to them due to a condensation issue in ductwork in my attic space. Was not told on the phone how long to expect the appointment to take and scheduled at 4p one afternoon. They arrived 20 minutes late after calling 5 minutes before the appointment time to let me know they were on the way. No harm done there. Appreciated the fact that they let me know they were going to be late.
Proceeded to spend about the next hour and a half all over my house and in my attic with an infrared camera, occasionally showing me photos and telling me how poorly sealed and insulated my house is.
My family arrived home and as the time got closer to 6p, I asked if we could wrap up the appointment. Even after indicating that it was getting late a 2nd time and asking them to wrap it up again, Tony seemed intent on going through the entire house, including the basement. Seemed odd to me since I called them about an issue in my attic.
At one point I was told that my HVAC unit in the attic had a torn belt in it which could only be discovered by removing a service panel in the unit. When I questioned why they were inside my HVAC unit they really didn't have an answer. At that point I realized that they were doing a complete energy audit even though that's not what I asked for. Nor did they inform me that was their intent when they arrived (or on the phone when I booked the appointment).
As they were leaving, I asked when I could expect to hear from them to review their findings, recommendations, etc. They told me the following Monday or Tuesday would be reasonable (appt was on Thursday evening).
After not hearing from them, I followed up the following Friday (8 days after the appointment). No response. I followed up one more time 4 or 5 days later (almost 2 weeks after the appointment) and again, no response.
Obviously, they have no interest in my business and don't value my time because they don't even have the decency and professionalism to respond to me.
Obviously, I won't be doing any business with them and don't recommend that you do either.

Following up: 2 weeks after posting the above review and more than 5 weeks since the appointment. Still no calls from them. Yesterday, received what was clearly a mass email from them since it was addressed to "Dear (!Contact.Name)". Email was an apology for taking so long to get back to me with an estimate. Cited extreme weather changes, emergency calls, etc....as the reason for the delay. Not buying it. 5 weeks for an estimate? I already had another estimate and had the work completed by someone else in that 5 week period of time.

I would highly recommend True Energy Solutions. We had an energy audit performed about a year ago on our 1950’s home. The audit was very comprehensive and informative. Time was taken so we could really understand where and how the home was losing heat, and excess energy. Our options were explained showing us how much we would save with each recommended upgrade. After seeing the numbers, we decided it was in our best interest to go ahead with insulation upgrades, air sealing and a new energy efficient heat pump electric hot water heater. With True Energy’s competitive pricing, the state incentives and financing, our project was very affordable and has made a HUGE difference in the comfort level in our home. I still can’t believe how much better it holds the heat and how are energy bills have decreased!! Thank you True Energy Solutions!

My sister and I are 1000% satisfied with them! ESPECIALLY...the insulation crew..Rashad, Harim, Tim, Tony...etc..sorry I can't remember the rest of their names, but they were just as great. Respectful and responsive. The air even seems fresher in our house. Also! We don't hear the neighbors anymore! Can't wait for the snow! This will be the 1st. time in YEARS...we are looking forward to the winter.

Thanks so much!
Look forward for future work with you again! :)

So this place straight up won't respond to me after several emails. This 'owner' Tony came over and did an 'energy audit' after I reached out to originally get a quote to insulate my attic.

They told me about a free energy audit when I reached out to get my quote for attic insulation and asked for all my financial information to see if I qualified for a grant through the city - which I submitted but didn't qualify for.

Whatever - no harm done - however, I never received my audit or was explained what I could do through this company to be more energy efficient for my house.

I never received a quote and instead I had this creepy dude in my house for over 2 hours who did not offer me any options to insulate my attic or make my house more energy efficient.

DO NOT WORK WITH THIS COMPANY. THEY LITERALLY COME INTO YOUR HOME AND LOOK AT EVERYTHING AND MOST LIKELY JUST SELL YOUR INFORMATION TO A BUNCH OF DOUCHEY COMPANIES.

Straight up, so many other companies you can reach out to for anything that this company claims to offer.

Go Bills. Josh Allen is the GOAT.

This company is no bueno.

The guys did a great job. They were fast and even cleaned up any mess they made. We can’t wait to see the results and new warmth. I would highly recommend Tru Energy Solutions.

Very pleased!! Jimbo and Stew are the best! The duo executed the job accurately and fast!! Some of the greatest people I’ve had work in my house

The Gentleman did a great job. Very professional and efficient. House was definitely warmer than before. Get your home insulated you will be satisfied.

Best service! Toni is amazing! Highly recommend for attic inspections!

Update: DO NOT BE MISLED BY THE FREE INSPECTION. need answers now! It’s been over a month and we still have yet to hear back anything. We submitted important documents so we could qualify for lesser payment. To cut it short we will be contacting our attorney, since this company is not responding to us regarding the services that we asked for (no longer want now) we want our documents back. Extremely sketchy business. Everyone seems to have the same issue..

Another update!

Wow this just keeps getting better (being sarcastic) apparently the secretary called me and left a message stating that they’re going to schedule an appointment to come to our house. They did not call me to schedule a time to come by to schedule an audit report they literally scheduled this time on their own. Security cameras are going up! Don’t step foot on our property! It’s been 7 months since they came by to give up a quote on our attic ever since then we tried contacting this company and no one returned our call. And now with only their convenience they’ll come out whenever they want???? Beware if this company! We don’t want any of their services very unprofessional

A salesperson came out and gave me a quote for insulation and mentioned the work was subject to a NYS rebate. I agreed to the work and made a deposit in October. I called a week later to cancel the work, as my review of the rebate information showed I was actually ineligible for the rebate due to my address/energy provider. No one called me back after multiple calls and voicemail messages to the office. I have yet to be refunded the deposit. I finally got a live person (it’s mid-February) and requested that the money return be processed within 24 hours. On a positive note, the person who took the call was very pleasant and apologetic.

Jim, OK, and Stew did a great job on installing insulation. They were transparent about what they were doing, completed the work quickly, and thoroughly. I would hire them again if I need additional energy efficiency work.

They came and installed installation and duct work! The complete crew were Fantastic, respectful, professional and explained and showed up everything they did step by step!! They house is so quiet n cozy thanks to the crew!! Hope they all get a little raise😉 they worked so hard and long!! they deserve more then just a thanks online! Great job guys! Thanks again!!