HVAC reviews in Flushing, New York

Extremely disappointing experience.

Terrible experience with this company. The staff was extremely rude, making unreasonable demands. Their attitude left a sour taste. In contrast, another supplier (Apco) offers better customer service and genuine parts at a slightly higher cost – a more reasonable choice for anyone seeking reliable service.

Had a terrible experience with this business, mainly due to the poor customer service - specifically from the cashier who was extremely rude and dismissive. Without customers, the whole operation falls apart. If anyone else had issues with them, please share in the comments below.

I called multiple times before someone finally picked up. The representative was incredibly rude and arrogant. As a major client with a $3 million contract, I'd recently switched to ABCO and United. I inquired about prices at this company's suggestion. The rep refused to share his name and seemed unwilling to engage further. When I asked for a manager, he directed me to the head office and gave out a phone number. He quickly ended the call after my request for a pen. His accent was heavy, possibly Chinese - definitely avoid this person if you value your time.

Don't bother calling them - you'll know right away how bad your experience is going to be if you end up there. The owner should focus on hiring English-speaking staff with proper manners or training them to greet customers in a welcoming and formal way. Unfortunately, I was met with indifference when trying to purchase $100,000 worth of mini-split systems for my residential buildings.

As an HVAC-licensed installer myself, I know what I'm talking about, but even that didn't help me feel valued during my visit. My building supervisor assured me they could assist me, but neglected to mention it was a waste of time. When I asked for a price quote the next day, they pretended not to speak English and ignored me for 10 minutes.

The following day, I returned ready to order, only to be given a completely different quote that was off by 40%. When I challenged this discrepancy, they made excuses rather than addressing my concerns. It's clear they're charging based on appearance rather than providing genuine service.

While I was there, I witnessed a technician trying to pay for their product, but being ignored until they started making noise. Given the apparent lack of effort from staff, it's likely everyone is just going through the motions. The whole atmosphere feels forced and artificial.

I'm seriously considering opening my own HVAC supply store with a focus on excellent customer service, regardless of background or appearance. It would be interesting to see how long they'd last in such a competitive environment. In the end, I ended up purchasing what I needed from a different location that prioritized customer care.

Chris did a great job - very helpful, knowledgeable, and got it done quickly.

Been a loyal customer for over four years, and my latest purchase from them was satisfactory. They're reliable and offer good value, as I've come to expect. Be aware that they can be quite busy, but with a bit of patience, you'll receive quality work. Their service has consistently met my needs.

This company is utterly disappointing. They're unreachable, only answering calls after picking up. The "hello" never turns into actual assistance. Despite purchasing a split unit with a warranty for next year, they consistently come up with excuses every time I try to reach out. Buyer beware - their business practices are subpar and don't trust them, it's for the best.

They were very professional with great prices and excellent service.

This guy is incredible. They offer top-notch deals and utilize cutting-edge gear, which is exactly what I needed. The team knows their stuff, making it easy to get everything from Economy Supply Store. A solid five-star review - no complaints here! Thanks for the excellent service, Danny and Chris Paul.

I've had a consistently exceptional experience with this HVAC supply company, far surpassing my 35-year career in the industry. Their professionalism is unparalleled, making me eager to stick with them for the long haul.

The representative we dealt with was utterly inept, consistently misrepresenting delivery timelines. Despite being assured it would arrive on Saturday, our order took an extra week to materialize. Upon arrival on the promised day, it had vanished. This lack of accountability is appalling. It's clear that some staff members are only there for the paycheck, rather than genuinely serving customers. Owners should take a close look at their employee management and avoid this individual altogether.

Great service at unbeatable prices. The agent, Denise, exceeded expectations by going above and beyond. Her persistence resolved an issue with my contractor multiple times until I was satisfied. Everything arrived promptly and in perfect condition.

Great experience at this HVAC supply store! They've got everything a technician or contractor needs, from basic supplies to hard-to-find specialty items. The staff are knowledgeable and genuinely help you find what you need. Prices are reasonable, inventory is well-organized, and service is quick. Whether you're grabbing parts for a fix-up or stocking up for a large project, this store is the way to go. I highly recommend it to anyone in the HVAC trade.

A pleasant experience.

Timely, responsive team with excellent craftsmanship at a reasonable cost.

I had a great experience with their installation service - very professional and thorough. They're definitely worth considering.

Avoid Sears for HVAC services - be cautious. They've got terrible customer service. Missed appointments are common. Their lack of care is staggering. That's likely why they're struggling to stay afloat. Unfortunately, I was also scammed out of $20,000 on a new system.

The service was top-notch, thanks to David who walked us through the process with patience. A new furnace was installed in under a week. I'd highly recommend Sears to anyone looking for reliable work.

Installed new unit on same day as replacement of old one. Needed to disassemble both units to access the basement.

Ramsey was excellent. Highly recommended him for any future tech work due to his exceptional professionalism and pleasant demeanor.