HVAC reviews in Hamburg, New York

We had a great experience with David Posenjak who did routine maintenance on our furnace plus installed a UV light purifier. He did the work competently and cleaned up nicely. Plus he is very personable.

Scott was here today, for my annual inspection of my heating equipment. As always his service was professional and courteous! He makes sure that my heating equipment is working as efficiently and safely as possible! REIMER IS NUMBER ONE IN MY BOOK! I RECOMMEND SCOTT FOR ANYONE WHO WANTS HONESTY!

Joe was very knowledgeable and friendly. Offered different options in order to take care of future problems that may occur. Super reliable when you are in a jam. Would definitely use them again.

Very happy with services. Came out fast when I called. Gave a great estimate and had work done in a timely matter.. cody showed me all the brand new water shutoff valves that where installed and how to use them. Will definitely use again in the future. Very happy.

My husband and I wish to share how happy we were this week with the plumbing services we received Monday. We had quite a extensive leak under our kitchen sink discovered Sunday evening and immediately called a plumbing company. After reading some reviews, our choice went to Reimer. The appointment was immediately schduled for Monday morning. The customer service rep who answered the call was very polite and reassuring. We were contacted as promised prior to arrival. The technician Jamison with his apprentice assistant came to our home with company uniforms on and identifiable truck which is quite important. They wore shoes covers and got to work. They immediately identified the issue, provided a quote for a new insink erator (disposal) which, unfortunately, had damage and reached the end of its life! He replaced it with a new one, tried it out, shared some maintenance tips, and left everything under the sink area cleaned. Jamison was friendly, efficient, knowledgeable, and easy to ask questions and talk to without sounding condescending or rushing through the whole visit despite having a busy schedule. We felt valued as new customers and respected. His assistant (sorry, forgot the name) was so good, professional, and attentive as well. He prepared to give his input, exuded confidence, showing he knew his work and was a good listener and learner! Both Jamison and his assitant were curteous, professional, showing that they enjoyed and loved their job! The office staff with whom I spoke the most, Priscilla, was polite every time I contacted the office; never came across annoyed but sent what we needed immediately, and even called back informing me that the documentation had been emailed. Attention to detail and a nice personal touch. Also Jamison responded right away to my text (we had been ignored by other companies before and we had become used to it.) All and all, hiring Reimer was a positive experience and we plan to schedule another appointment for inspection. We signed up for their program as well to try it out. Jamison discussed the work they do and what their program entails. We confidently recommend Reimer Heating, Cooling & Plumbing to others. :)

Had a plumbing issue and was able to get Bill from the Albany office to our house quickly. Found him super professional, very knowledgeable and was grateful for all his advise and the options he gave us. David and Kyle were great on the job and I would recommend them to everyone.

Wrote a review about overpriced work & they did respond to it & asked me to call to discuss this. Called & left message & then waited days for a callback that never happened.
UPDATE. so Reimer responds to the review by writing a message asking me to call again. So I call again ,leave message and days go by with no response So I guess they make it look like they’re concerned & would like to resolve this but they don’t. Just want to make it look like they do on the reviews. So I’ve wasted enough time & money.

I called Reimer looking to have my heating and air conditioning regulated between the upstairs and downstairs in my home. I spoke with Brett about having someone come take a look at the issue, and within 4 hours Greg showed up. Greg was very thorough and knowledgeable in explaining how my system works and what it is capable of. He spent an hour at my home looking over the furnace and duct work seeking the cheapest and most reliable options in solving this issue. I would highly recommend Reimers quick assistance and customer service, and give Greg 5 stars for his communication, honesty, and professionalism.

We had Reimer in on 12/26/24 because our 30+ years old boiler seemed to be leaking (it was still heating the house just fine - the pressure relief valve was working overtime for some reason.). The positives were the person who took the call and the how quickly an appointment was available. The actual call was not good. First, Scott Skora had not read the ticket so he had the wrong reason for being there. Then, he proceeded to try to sell us on the need to replace the boiler. Luckily we had been warned that Reimer had tried to scam a friend so we were ready to question any recommendations that cost$ 3 years ago we had Reimer in to consult on the need for a new boiler and that technician (not Scott) was clear that there was no need. Scott, on hearing that, did not believe us even when I said the receptionist who took the call was able to look it up and confirmed it. More than once Scott seemed to imply that it didn't happen. (so basically calling me a liar) The reasons he gave for needing a new boiler were: CO2 emissions, deterioration of components as evidenced by the debris, and the improvement in efficiency with related cost savings. First, CO2 - he never told us what the reading was so no way to tell if it was dangerous. Second - that debris has probably been building up for decades and did not seem to effect the moving parts, I mean I don't open up the case and clean in there. It's probably just 30 yrs of dust and dirt. Scott provided no specifics and which part(s) or mechanics could be causing it, if any, and which might be negatively impacted. Third, efficiency - Scott said we we would be the losers if we didn't replace it because we could improve efficiency by 20-25%. When I pushed back that it wasn't much savings compared to the $15k replacement cost he upped it to 30%. Generously, if I save $600 a year it would take 20 years for break even? I'll probably be dead by then. He kept trying to convince me that we needed the replacement. He wasn't very professional about it. Insisted he knew best because of all his experience. Yet he never made a believable case. We did have him empty the expansion tank which seems to have solved the problem for now as there has been no more leakage. I read online that he probably should have also replaced the pressure relief valve as once it is engaged like ours was it may not work well. He never mentioned it. We won't be calling Reimer again. Too bad they are either incompetent or mercenary now because the technician from 3 years ago was great.

Robert & Adam were here by 8:15 a.m. They worked hard to put in our new furnace. Later Cody came in to install our new boiler. They were here until the afternoon. They were attentive to any questions I had & were all 3 very personable/polite. A long day but a job well done. I would still like information about any rebates though?

We just had our furnace and water heater replaced by Reimer and could not be happier! We had them look at our furnace Wednesday where they discovered a critical fault and were able to install a new unit Friday morning. The new trane unit seems to be running just fine so far as well as the new water heater. Chad, Josh, and Jamison all worked like mules and were in and out in a few hours. Reimer management needs to give them a raise and Christmas bonus! ( not a jelly of the month club subscription) Losing heat this time of year is very distressing given the risk of pipes freezing so we are extremely grateful for how quick they responded to our issue. Lastly, the price for what we got I felt was very affordable given how fast the prices of everything has gone up in recent years. I will definitely be doing business with this company again. Thank you again and Merry Christmas !

Our furnace was making some loud noises so we called Excellent Air, we've used them for years and found out Reimer had bought them out. We didn't know anything about Reimer living in Rochester, so we hoped for the best. Communication was great from initial call to keeping us informed about technician's arrival! Chris Sposito arrived and couldn't have been nicer; explained everything and was very professional. We will not hesitate to use them again in the future!

Despite the snowy weather and slippery roads, Kyle and Mark arrived right on time with our new boiler and set to work. Here by mid-morning, done by mid-afternoon. They were happy to explain the boiler's various components and were patient with my questions. Great guys, great workers, worthwhile experience. Thanks so much.

Water heater sprung a big leak. Discovered that in the morning. Reimer had Dan come out and he had a replacement water heater installed and working by dinner time. Great service.

From the first time I called I knew I had the right place ,Mike McQueen was our tech ,he fixed the problem that was not a problem and is extremely knowledgeable I would call them again!!

Thank you Chris for showing up at our house, same day as we called. Chris replaced an aging circulating pump on the boiler that services our 2nd floor apartment. He had the correct part on his truck and so quickly installed the new pump. But then spent the next 2 hours purging air out of the entire system to make sure all the upstairs rooms were getting heat. Chris was extremely knowledgeable about the system and put it back into a great working condition. Many thanks to Chris for his knowledge and expertise.

Ken H. provided the annual maintenance on 2 AC systems today. He was very thorough in explaining what he was doing and why and gave helpful info to help me make good decisions regarding repairs and upgrades. Personable and professional.

We had a Reimer service our furnace/AC. Will was so nice and very polite. When he was done he explained everything to us. Thanks Will!! On the same day we had Chris from the plumbing department come out because our water tank had quit on us just a day before. He was very helpful in giving us a quote and setting up our finance to get a new one installed.....which was extremely quick. No long wait time at all! Cody and his partner were out the very next day and installed our new tankless water heater. They were amazing and after they completed the work they walked us through changing the temperature if we needed to and how to shut off the unit. Reimer as always did an amazing job!

Awesome job. Everyone we came in contact with at Reimer was courteous, professional and competent. We have very high standards and all were met by the Reimer team!

I needed a adjustment on the new water heater, Kyle was very helpful and informative. He took his time to make sure I had all my questions answered. MB

Patrick was our technician. He was terrific. He was pleasant, informative, and quickly solved our AC problem. Patrick also helped us with other issues that came up. He was so easy to deal with and did a great job. A very positive experience.