HVAC reviews in Port Chester, New York

Billy C was great. Always so friendly, helpful and knowledgeable.

If I could give zero stars, I would. This company has been by far the worst I have dealt with from a scheduling standpoint as well as execution of the job. This company hired a third party plumber to service my antique boiler without my permission who ended up flooding several ceilings and flooring of my home. The supervisors came to my home to assess the damages and told me that they would provide me an estimate and materials list for the original job that needed fixing only for me to have to call several times to find out that I have been “fired” as a client of theirs. Truly unprofessional and downright wrong to do to a young woman grieving her father.

Avoid at all costs.

DRIVER WENT TO THE WRONG ADDRESS. I HAVE. 7. SIGNS AROUND THE STREET. POINTING. TO MY. HOUSE. GOOD THINK
DRIVER WAS NOT AN AMBULANCE. DRIVER. HE COULD. HAVE ASKED THE PERSON THEIR. NAME. AND COULD HAVE FIGURED
OUT THAT MAYBE HE WAS AT THE WRONG ADDRESS

Not sure what happened, they used to give good service. New ownership maybe?
30 min hold times whenever I call now! They are over $1 more than everyone else. This place is a joke!

Excellent service, Robison team did a great job to fix our equipment on time and on budget, thank you!

Also, thanks to Robison's horrific customer service, I'm considering converting to gas! The previous Robison owners must be disheartened to see a wonderful company which operated in this community for over 100 years,
ruined in only one year!

Today I worked with Tara, Customer Service Manager, on a complex issue and found her highly informed, diligent, and responsive. Anyone posting about customer service issues should seek her out.

Team installed two tankless boiler units. Timely responsive and knowledgeable. Will choose them for future projects.

Robison overfilled our oil tank on January 20, 2026, flooding our basement and lawn with oil. It is now over a month later and they refuse to answer emails or voicemails about the clean up and resulting health concerns, as well as plumbing costs incurred due to their oil spill.

Ryan J was our technician today. And he has been before. He was tremendous as he was last time. I can be any happier with his service or any other person from there. I have used there plumbing service as well as the air conditioning service performed today. They came quickly and fixed our air conditioning system. It’s cooling down wonderfully. He was great and the company is great. We highly recommend them. Thank you guys so much. 👍🏻👍🏻👍🏻👍🏻

We were thoroughly impressed by the professionalism and expert service that Drew B. provided today. His 24 years of experience clearly demonstrated his ability to quickly diagnose and correct the issue with our furnace. Thank you!

We are very happy with our recent installation of a hybrid (electric/heat pump) hot water heater. They scheduled the installation within a week of us purchasing it. The installation crew was professional and courteous. They did a great job removing our old hot water heater and installing the new one.

Billy the technician is the best. He was thorough, he was patient and extremely knowledgeable
So glad you sent him to me

Have repeatedly requested in writing for a copy of my agreement with them but they won’t share it. Sometimes when I call customer service, nobody answers. I find this company to be low integrity and primarily focused on taking your money.

Dishonest and unprofessional. Now dealing with results of hiring Robison to maintain my furnace for the last 7 years. Trusting they would know how to properly clean it - WELL, THEY DON’T!
But they surely know how to charge for it.

When I first started using this company in Westchester, they were great — professional, reliable, and respectful. But over the past few years, that level of service has completely disappeared.

The drivers have become increasingly disrespectful toward customers, and the maintenance person continues to make careless, repeated mistakes — leaking lines, loose valves, and constant call-backs for issues that should’ve been fixed right the first time.

Today was the last straw. The delivery driver (Driver No. 2809, Truck No. 4622) didn’t even bother to close my backyard gate and had the nerve to wedge the oil delivery slip between my car door. That’s not just lazy — it’s blatant disrespect for the customer and their property.

It’s unbelievable how far this company has fallen. What used to be a trusted, customer-focused business has turned into a careless operation with zero accountability or pride in their work.

Wanted to share what a fabulous experience I had with an emergency a/c installation. Robison delivered every step of the way! Started with an extremely knowledgeable sales rep who was very accommodating to my schedule and then thoroughly explained all of our choices. Once we made our selection, the Robison Installation Manager and office team made it all come together quickly and seamlessly. They answered all my questions and kept me informed every step of the way. The technicians arrived right on time and were very neat and professional with their work. They took the time to explain it to me and did it all in 1 day! A big thank you to the Robison Team!

I am currently having 5 ductless mini splits (Bosch) installed by Robison. Tim Fernandez from sales came to my house and provided a timely quote and walked me through the whole process. The installers Chris, Matt and Eddie are knowledge about the product, installation process and respectful of our house. The installers took their time to ensure everything is in place correctly and helped coordinate with the electrician recommended by Robison. The process has been seamless and I would highly recommend Robison and the install team.

Robison Home Comfort Specialist Mike provided simple solutions for long-term comfort and efficiency in our home.
His years of experience, up-to-date insights, and clear communication guided us through our decisions.

Mike Carpenter did a great job helping me to understand an issue with my water heater and explained several possible fixes. He was extremely thorough and helpful!

Should be less than 1 star! Robison customer rep told me I had a fixed price until March a month ago, then my last drop after my prebuy, charged me over $5/gallon. Then when I called yesterday, another customer rep said it was just market rate - then explained the new contracts to me. I told them I'd let them know. Of course, today, I get a new drop so I can pay market rate again before I cancel my rate with Robison. So deceptive! I'm so Livid!