HVAC reviews in Port Chester, New York

BUYER BEWARE - THE WORST CUSTOMER SERVICE EVER.
I arranged for a monthly plan to pay for oil on my credit card and their "new" customer service system lost my CC. They never called to let me know. Oil tanks are empty now = no heat.
Look elsewhere for better service!!!

"Robison used to be a decent company, but now they are one of the worst I’ve ever dealt with.
I hired them for an oil-to-gas conversion in February 2024. Tim Fernandez, the salesman, assured me it would take 6–9 months. As of August 15, 2025 — a year and a half later — the project is still unfinished.

They don’t have their own plumber and instead rely on a third-party who clearly doesn’t prioritize Robison customers. It took them six months just to install piping that took them less than 6 hours to complete. The excuses were endless: he’s sick, he’s on vacation, he had another “emergency” customer. Recently, they switched plumbers. The new plumber hasn’t even started the actual work yet — he’s still in the process of submitting an application with our local authorities so he can begin. Even that application process is dragging on endlessly.

I’ve had to call or email Jean Weir almost every single day just to get updates — she rarely reaches out on her own. Instead of being a paying customer, I’ve been forced into the role of babysitter, chasing them for answers.

I have never had such a terrible experience with a company. I chose Robison because of their past reputation, but something has clearly changed — and not for the better. I would never recommend them to anyone."

It is officially 2 years and this project is still not done. Took them over a month to find an engineer to clear request by the town. Inspection still not scheduled.
The nightmare continues.

So here’s an interesting set of circumstances. Last year without advising me or obtaining my consent they sold my 44 year old account to a third party resulting in astronomical supply charges. Who’d have EVER thought ConEd was a better option. I’m still waiting for the return phone call from feb. 2024. Yesterday I got a notice from Shannon, addressed to “valued customer”. Mind you I have been neither a customer - or valued- since they sold my personal information. Good thing I now have a new account number. When the original Mr Singer owned the company it was beyond fantastic. Now? Disgraceful. Oh and if you call they put you on hold for more than 30 minutes. Must be a lot of ppl in my position they’re afraid to have to talk to. It’s very sad.

I've been a customer of Robison for their home oil delivery for several years, and never have had issues. What prompted me to write this review is that for a couple of years, I tried out another supplier because their price per gallon for oil was lower. However, I realized such marketing can be deceiving, and ultimately, went back to Robison. In the end, despite a lower price per gallon, the competitor wasn't cheaper than Robison, once you factored in things like the service agreement and extra charges for annual tune-up of the boiler. Most of all, they were less reliable, having missed a delivery in the dead of winter. In contrast, Robison offers a competitive service agreement, which includes an annual tune-up of the furnace/boiler (unlike the competitor I tried), a device they place on your oil tanks so you can monitor how much oil you have left in the tank from the luxury of your phone or computer (for peace of mind), and they have never missed a delivery thus far (unlike the competitor I tried). Intend to stay a Robsion customer for years to come!

This company has gone downhill over the past few years. Half hour or longer wait to get through to anyone in any department, poor communication from the company and between their departments (ex - service doesn’t know what delivery is doing and vice versa), and they nickle-and-dime you for service AND have higher prices for oil. This used to be a good company. I don’t know what happened to them, but I don’t recommend them now.

Btw, DO NOT get suckered into the fixed plan! Used to be they’d give you a max price per gallon, but if the market price of oil dropped so would your rate. Now it’s one fixed price throughout the year… and it’s high. I’m paying through the nose while their sister (or parent?) company Burke is at least 20 - 30 cents less per gallon. I was told by their people that they dropped the fixed plan given all the complaints they got over the ripoff.

Issue started on early October, has been a 2 plus month battle. We got a surprise delivery at almost 4.50$/per gallon, cost more than 1 dollar above average. Oil is only used for heat and delivery is suppose to pause until I sign a new contract end of Oct. Been dealing with billing issue since.

Robison estimate was reported unusually high estimate for oil usage. I called a few times to inquiry about it. Everytime 30+minute wait and cant get a straight answer. I finally got a tank monitor. The rep kept on saying the reading should refresh every day and it is on your website account. But when I inquire more detail on when and how to review. No body knows. They took my manual tank level monitor during installation. Now I have no way of knowing what I have.

It is not a secret that Robison is more expensive than their competitors but I was willing to pay the higher price for better service but this is not better service.

For anyone who is looking to sign up, please be aware of their high cancellation fee. I was told it is $399.

If you value your time and sanity, do not recommend. P.S I have been a customer for many years. This is new

Huge shoutout to Michael for our new whole-house generator!

Even though the price was slightly higher, it was worth every penny for the peace of mind and a streamlined "one-stop shop" experience. Michael’s communication was spot on, and the no-interest financing was a huge plus! Michael just came to Robison and you should ask for him!

He even stopped by after the install to make sure we were 100% happy. It’s rare to find someone who cares this much—highly recommend! ⭐⭐⭐⭐⭐

I rarely leave reviews, but this is unacceptable. Robison marked an oil delivery as completed — it wasn’t. An investigator later confirmed no delivery had occurred. We were then told the driver “could not find a path,” despite us living here since 2020 with zero prior access issues. Today, during a blizzard, we have no heat. Customer service responded with, “I’ll let the service team know.” Heating oil in February is essential. This failure has left my family in a freezing home, preparing to relocate if delivery isn’t made immediately. Extremely disappointing.

After a boiler leak on New Years Eve and several predatory quotes from other companies, we were hesitant to call Robison due to some negative reviews and recent experiences. However, a friend insisted we speak with Michael Carpenter, and that conversation changed everything.
Michael expertly guided us through a temporary fix, took the time to explain our heating system, and provided excellent energy-saving strategies. While his pricing remained competitive, the true value was the expertise and peace of mind he provided. For homeowners managing a large renovation in the New York area, this level of genuine care is invaluable. We are now confident and eager to collaborate with him on installing a new hybrid heating system this spring.

We are leaving after 10 years with Robison. Service has been very unreliable, took 15 hours to show up when out of heat (before the snow storm!), cancellation of follow up service appointment and then another 7 hours until someone came when we had no heat 6 days later. Also waited on hold for over 20 mins to even reach a dispatcher when we were out of heat. The fuel prices are over $1 more per gallon than another reputable company and the annual service another $150 more. We've resolved a simple issue with a frozen fuel line ourselves and are moving on.

Installed a brand new boiler/water heater less than 2 years ago, and have had multiple issues with it. Recently had an inspection where significant rust damage was identified for one of the heating zones. It was determined the whole line for the heating zones needed to be replaced, resulting in a thousand+ dollar fix. We have been trying to get someone on the phone for over 2 weeks to both understand why Robison won't stand by its promise (why did their technician's installation have such a significant issue and why is the cost so high, even while under warranty?), and to get this scheduled, and have gotten the run around. This has still not been resolved. Very disappointing experience. Will not be using for regular maintenance moving forward.

Mike C came out on a Sunday to help us get our boiler back up and running during one of the coldest days this winter. He literally rushed out the door to our home and stayed even after it was done to ensure our boiler was back up and properly heating our home.

He was super knowledgeable and discussed different boiler replacement options without ever being pushy . All the techs are knowledgeable but this was our first time working with Mike and he was a true pleasure

Robison replaced our 30+ year old oil tank which had a slight leak they discovered with a furnace service call. Mike, service advisor, made recommendations re: financing options-addressing our other concerns. From coordinating the installation service, scheduling the tank removal and replacement , to recommending the appropriate strategy and products that would best meet our household needs, (assuring replacement that is sustainable, cost-effective, and efficient. We found the team that serviced were amiable, trustworthy and got the job done in less than a full day. I highly recommend using Robison for heating/ fuel/furnace installation & work.

Just bought our first home. Our heating oil ran out, which was a very unpleasant surprise in freezing cold temps. Fortunately, a tech from Robison came over the same day. Our tech Billy C was excellent…professional, friendly, funny, and very informative about how our oil heating system works. Really appreciated his patience in answering all of our questions and getting us up and running, even though it was approaching 7 pm and he was probably ready to get home. Thank you Billy!

"The house that service built". Customer service has gone way down hill since Robison was bought out by Private Equity back in 2024. Impossible to get someone on the phone for anything. No response to e-mails for weeks.

In addition, oil prices are are significantly higher compared to most of the competitors in the area. Do your research before you sign a contract with them, there are much better alternatives.

It’s a story as old as time.
Family company works hard over multiple generations to provide good service at a fair price, thus developing and maintaining a worthy reputation. Company gets sold and spirals downhill in every way, forcing old, loyal customers to look elsewhere.
The end. And please don’t reply with “please call our customer service manager” to discuss my complaint further…I have better things to do than wait on hold for a half hour yet again.

This is regarding my experience with and oil tank replacement through Robison. January 2024 I noticed i had a pinhole leak on my tank and called them to assess. They were able to plug it temporarily but it needed to replace. I got several quotes and since i have been a Robison customer for several years i went with them. Install and removal was quick and great. However it has been 11 months and they still have not had to town inspection completed (part of the contract). I have been calling them for over 6 months and multiple emails. 2 Months ago Jean Weir ( the install adminstrative manager) calls me and tell me the inspection was done the same day and that you were not there and that everything is good to go. Something seemed very fishy and off. So i followed up and found out that this was a total lie. (do your due dilgience!) Finally have an appointment scheduled for next week. Next issue I have been trying to deal with is that there is rusting on a brand new tank, especially at the bottom of the tank which is very concerning. Any " brand new product should not have any type of rusting within 8 months of install. After paying over $8000.00 and this company not taking any accountability has been very frustrating. Trying them to address this issue, i have gotten the run around without any support. My advice to anyone who has to go through what i have gone through is to stay FAR AWAY from this company. I will not use them ever again for any project or for any future oil services! Robison DO BETTER and stick behind your work!!!

Big shout out to the Robison service crew! They are always helpful and professional. Communication from the office during peak season has some room for growth, but the overall experience is positive. We’ve learned that paying a little more for their expertise is worth every penny. Highly recommend!"

Just received annual maintenance on our oil burner/ furnace. Billy, tech 725, did an excellent and very thorough job. He was one time, very pleasant to speak to and cleaned the area up perfectly. I am delighted with Robison and with Billy. I will ask for him again next time. By Dave in Hartsdale

We have been with Robson for 30+ years so when we needed a new oil tank, we decided to go with them. I do wish the oil company would pass on some of their good fortune with the price, but their employees have always been very professional, knowledgeable and pleasant. Jamie was sent out immediately and made us feel so secure, Keith stood outside in the freezing cold for hours making sure the job was done right and Michael Carpenter took the time to carefully direct us to what would be the best fit for us with our new oil tank. We have been pleased with the Robison staff.

5/5 Stars – Highly Recommend!
I had a fantastic experience with Robison after our water heater suddenly stopped working. My sales rep, Michael Carpenter, was incredible—he acted with total transparency and urgency to get a replacement scheduled within a single day.
The crew actually arrived early and were true professionals. They hit a few logistical bottlenecks during the install, but they addressed them immediately to ensure the job was finished that same day. Finding this level of speed and professionalism is rare. If you need help fast, ask for Michael Carpenter!