Home Services reviews in Rochester, New York

Connor was. Professional, considerate and thoughtful of the situation. We were impressed with his courtesy and grasp of the complicated circumstances. Send him back! Rick n Judy

Extremely happy after just one treatment. My yard was a mess, and I’m proud to say I am no longer embarrassed by it! The service gentleman I had the first time was extremely polite and informative and the one I just had this morning was exactly the same. They rang the bell to let me know they were there and asked if I had any questions and they were so polite and nice a wonderful company today with so far

TruGreen has been great, my lawn looks spectacular! Emmanuel has done a great job, is always right on time, works efficiently, is very informative and super friendly! Great guy working for a really good company.

Up until now our lawn looked great. After the last application our yard developed a fungus where we have brown patches everywhere. Trying to talk to an individual who speaks decent English is difficult. All I want is a representative to come look at our yard and tell us what we need to do. You think that would be simple. You can even talk to someone local. Don’t know about renewing next year

Service representative was thorough and professional! He gave good feedback on how my lawn was doing and explained the purpose for the treatment!

We subscribe to 3 services: weed control and fertilization of lawn; fertilization of trees & shrubs; mosquito control. We are happy with all the services. Our yard looks great. Would definitely recommend.

The worst. Zero stars would be more appropriate. Lawn destroyed by grubs. They said we will spray again for free. Wow. Thanks. Repaired lawn with shovel of topsoil and handful of seed. No growth. No grass. They are at most a chemical company. No lawn samples. Everybody needs the same program. STAY AWAY

Excellent service from a very professional company. Our representative was knowledgeable, polite, and clearly explained everything he did. He was also very clear about what to expect for our lawn
I would give 6 stars if I could

Mr. Mills did an outstanding job today. He listened to my concerns and addressed them accordingly. Worked delinquent while also training a new employee.

I’d leave 0 stars if I could! I guess I should have known better right away with the high pressure sales calls and relentless follow up calls to get my credit card information but I was looking for a name I knew and recognized to help get rid of weeds in a specific area of our yard where we had a pool put in and new grass planted. They have no problem charging my card every month but getting someone out to take care of the numerous areas that are now dead grass due to “a machinery malfunction and chemical burn” (on the second treatment) has been impossible. I called the issue in in July 1st when i noticed huge areas of yellow dead spots on what used to be green grass. It is now July 24th and still no one has been to my house to rake, soil and reseed these areas. ABSOLUTELY UNACCEPTABLE! The regional manager Chris sounds like he just rolled out of bed when I talk to him on the phone. He was supposed to come do the repairs today but (shocking) has to reschedule. TERRIBLE CUSTOMER SERVICE

TruGreen does a wonderful job on my lawn. My technician, Kyle, is very knowledgeable and does a great job each time he comes.

Have used this service for years and my lawn is horrible. Weeds all over. Customer service was ok but since I have asked for someone to look at it no luck. Filled with weeds. Should be reimbursed- they want me to get more services - why?

I have used TruGreen for a few years. I'm hoping the treatment around the perimeter works somewhat better than the past. I have had to call because I still have had weeds in those areas. I'm very satisfied otherwise.

Ruined my lawn by spreading excessive amounts of fertilizer. Manager did not return messages. Customer Service solution was to send technician back out for a second aeration and seeding but just went right over dead lawn. Let the pics speak for themselves. Service is as bad as implementation of product. Be warned.

They ruined my lawn and my neighbors. Both lawns were in great shape until they applied some chemicals and now there are brown spots and dead grass all over. You can see in the picture the strip (left side) that is still green. Entire lawn used to look like that. Would absolutely never recommend them to anyone.

First season using TrueGreen. The good is that my lawn has gotten thicker. However, weeds and crab grass continues on the perimeter and the creeping Charlie hasn’t died back even once with any of the treatments. Not even brown edges to the creeping Charlie.

I don’t think I’d renew my contract simply because the main concern isn’t being combated which is the creeping Charlie.

This location in Rochester is so bad. Do not use them stay away. They tore up my yard when doing aeration I have called multiple times they gave me a free service. That’s when my yard was tore up left holes all over my yard before that it took them five times to actually come to my yard with a walking aeration machine because they were told many times they could not get in my yard with the riding machine because of my gate. No one reads notes over there that are put on your file when you call and talk to people. Everyone has something else to tell you then you have to wait for a manager to call you and hope that they even call you. It is very disappointing to pay hundreds of dollars for service that you expect to be good and it’s not. I actually have a video from my house of one of the Service people kicking an aeration machine while in my backyard to get it to work. Then the service man told my husband that the wheel on the aeration machine was broken, but his boss made him come do the service anyways I reported that to Trugreen and do you think that they even care. NO. My advice would be stay away from this company in this area. I’m sure they may be good in other areas but the local company that comes to your house in this area stay away.!!!!

Amazing service. Frank is so kind and helpful; will give you the shirt off his back kind of guy. Highly recommend!

I called on Friday, May 30 and someone( I think he was the owner) came over within an hour which was nice. I try to use local businesses and he is Irondequoit and my neighborhood. We went over what I needed done and he said he would call Monday the 2nd to make an appt. for Weds. Both days went by with no call and I was disappointed so my first impression of the company was very wrong. This is not the way to run a company! I guess it is never too late to learn not to trust a company and will not recommend this company to anyone who asks my suggestion. People do tend to give opinions and I will certainly give mine.

Frank is a man of integrity. We have used his tree service twice now. We have received very fair and reasonable estimates. Both jobs were on point relation to the estimate. Frank takes pride in the way the job is completed and follows up with clear communication.

We had the pleasure of connecting with Frank Bushey Tree service through ChipDrop. (If you haven't found ChipDrop yet, check them out!) We got a dump truck load of beautiful oak chips delivered. We were kept informed of when they were come and when they arrived. Most pleasant and personable folk. Verified where we wanted the chips and dropped them within a millimeter of where we wanted. Wonderful experience.