Home Services reviews in Rochester, New York

The gentlemen arrived exactly on time and did an exceptional job in trimming three trees in our yard. The trees look wonderful, and when the men left, there was no sign that they had been here - the yard was cleaner than when they arrived! THANK YOU!!!!!

irchcrest was here Tuesday 10/14 to clear lines for Spectrum and left huge divots in my yard from their boom truck. I took pictures of the divots so I have them time stamped. When I called today to see if they were going to fill them in, I was told they didn't do work for Spectrum. When I insisted it was their truck, she came back and said yes it was them but the ruts were caused by the Spectrum truck today. i have the time stamped pictures from Tuesday!!! I was here today and watching Spectrum who never even pulled into the driveway!! Their foreman denied leaving the ruts, claimed he was here today and saw Spectrums truck. Probably laying the blame on Spectrum so he wouldn't get in trouble. She was so rude - avoid them at all costs.

Birch crest was dependable,easy to book they arrived on time. Took care of everything we agreed on and left the property in good order with no mess.

We worked with Birchcrest for over four months to create the perfect berm for our property and the results are beyond our expectations! From the start, Drew and Brenda were incredibly helpful, patient and knowledgeable, guiding us through every step of the process with great insight and care. Their attention to detail and creative suggestions made all the difference!!!

When it came time for installation, the crew executed the plan flawlessly. The workmanship was top-notch and everything was done with such precision and professionalism. We’re so grateful for the time and effort they put into this project. Highly recommend to anyone looking for expert landscaping with a personal touch!

Updated: 8/11/23
We signed the contract+paid the deposit on April 11th. They said 6-8 weeks for our project. They took a 30% deposit when we signed our contract and didn’t show up or call with a single update until nearly 12 weeks later - and only AFTER numerous calls, emails, and texts and begging to have our project completed.

They did finally show up to rock hound, grade, top soil, and hydro seed our yard. However, we have a huge puddle in the middle of our freshly graded yard. I’ve reached out 3 times and keep being dismissed that this is “normal”. Also, most of our dirt is gravel and big rocks. I feel like they cheaped out on the amount of top soil needed. Our contract said 2-3” of top soil to the entire area from the pool concrete out.

Trying to give it a chance to fill in. They said they’ll come back after 5-6 weeks to reseed. I guess we’ll see how it turns out on a few weeks.

Previous review ‼️
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When we signed the contract, we were told they were scheduling into “mid to end of May” then I followed up mid June, they said that they were running 3 weeks behind and it should be by the end of June…we’re into July and still nothing. No one communicates and I only get a response when I nag the sales person that put together our contract.

Not to mention, we had someone here in February for a quote and they never got back to us, so I had to call to have them out again in April. I guess that should have been our first sign. The sad part is that they came so highly recommended by my in-laws and their neighbors who had wonderful experiences with them in the past.

Now, our yard is over run with weeds and the neighbors are complaining and keep asking when we’ll have our yard done. I will gladly update this review if they ever show up to do our project.

They came out and did work along the power lines. They left large limbs in my yard and broke my fence. If they cut the limbs up to manageable pieces I would not have minded, but they left 20+ foot long limbs in my yard. When I called customer service to see when they would be out to clean it up they told me it was my responsibility... Now I have to go to the hardware store to buy a chain saw to clean up after them, and lumber to fix the broken fence.

**Update: The day after writing my review Birchcrest did reach out to me and let me know they would be cleaning up the mess they left in my back yard, but continued to reiterate that they usually do not do that and that it is the responsibility of the home owner. At the end of my conversation with them they requested that I updated my review, which leads me to ask the question, Would they have done anything if not for my review?
That being said they came out a day or two later and cleaned up the 2 large branches they left behind. The crew was a little snippy with my wife and father in law when they came out to clean it up, but that may have been because of all the overtime they were forced to work due to the wind storm.
The fence is still broken and there is a large 5 foot by one foot log balancing in the tree above the fence that I mentioned to them on the phone the first time but apparently that isn't there problem because it is touching the fiber optic and cable lines not the power lines. I just have to make sure not to let me son play in that part of the yard till I can get someone else out here to finish the job.

I have used Birch Crest on numerous occasions and have always been satisfied with the work. I recommend them to everyone. If you don't get a quote from them, you are missing out.

The crew brought a bucket truck but realized it would be smarter to climb the tree and trim it. They worked safely and efficiently executing a well thought out plan. I hired Birchcrest because of their experience working in city neighborhoods. They didn’t disappoint. I’ll hire them again.

We had a pretty big tree limb come down on 2 buildings on our property. Within 14 hours, after talking to Jared and Hannah an exceptional crew, Josh, Anthony, Dan and 1 other (sorry we forgot his name) came to our house. Within 2 hours, everything was done and cleaned up. Absolutely awesome job. This is our second time calling on Birchcrest tree and landscape, and definitely not our last. Thank you everyone.
Maria and Keith

Birchcrest trimmed a silver maple on our rear neighbor's property under an RGE contract. It was amazing to watch the guys climb that tree and skillfully drop large limbs that needed to be removed for proper power line clearances. Many of the branches came down onto our property.

I was happy that they relocated my compost drums and several garbage cans that held mulch and topsoil, so they were not directly under the area where they dropped branches.

What I was severely unhappy about was that the crew left before returning the things they moved and did not clean up the branches they dropped, or left across my lawn.

I called them [right after I realized they had left] and nicely told them I expected them to return to move things back to where they were because they were too heavy for me to do it myself, but told them there was not urgency.

Two weeks later, nobody has shown up.

I picked up the branches and took them to the road this week because I knew the town was going to pick up lawn debris for a final time for the year.

I am not a crabby old guy who is complaining about a trail of twigs that were left behind. I had multiple branches that I picked up that were taller than my 6 feet height. I estimate that the wood that was left behind was 45-50 pounds.

I have hired several tree people over the years, and nobody has ever left such a mess after they left. In fact, I have complimented them for leaving my property in better shape than it was before they did their work. I cannot say the same for Birchcrest.

I will NEVER consider hiring Birchcrest to do any work for me. I suggest that you do the same.

Caveat emptor!

The professional tree service completed a comprehensive job, expertly removing trees, stumps, and performing grinding services with exceptional skill. However, a notable issue arose regarding the grinding materials left behind in the excavated holes. The service did not clearly communicate that the client would be responsible for removing the remaining debris, which created confusion and potential dissatisfaction with the overall service experience.

Took a long time and some pestering to get on the schedule despite having paid a down payment. Hidden processing fees that only show up on the receipt after the fact despite having credit card as the only form of payment. They did decent work, but didn’t take down everything we discussed at the estimate.
All in all, if they’re the cheapest estimate you get I’d recommend them. Otherwise I’d go elsewhere where they might care a little more about your job.

Dealing with Birchcrest for our tree removal needs was great. They reviewed our needs, gave us an itemized quote ( with very competitive pricing) just like we requested, and then came in and completed the job to our full satisfaction in one day. I will definitely have them back again for our next tree project.

The tree cutting service did the job from start to finish in a very short time. We were worried about our deck getting damaged but was handled to perfection! Cleanup was done extremely well both on the deck and lawn! I would highly recommend Birchcrest Tree Service to anyone!

I crashed my drone at the very top of a nearly 100 foot tall tree, and Birchcrest was able to send someone over on a very short notice to recover the drone from the tree. Everyone was incredibly kind and helpful. I can’t thank them enough for helping me out, especially Steve and Thomas, who came over within an hour of calling and were able to successfully recover my drone. 10/5 stars.

Birchcrest tree and landscape was in my neighborhood to remove tree limbs obstructing power lines.
They did not clean up after themselves and left me with tons of debris to clean up on my own. Not to mention uprooting and crushing hundreds of dollars and hours of landscaping.
Birchcrest did not once consult with me or my partner on how to best access the yard, nor did they acknowledge the several pathways I have created to access where they needed to work. Nope, just saw the pathway and chose to trample through my plants.
This may be a small crime but I’d expect a landscaping company to recognize how disappointing this is to the gardener hobbyist. Or one would assume a landscaper to be able to discern what is a perennial and what is a weed.
I just dead headed my hardy geraniums yesterday and now I’m looking at them laying in the dirt, roots and all. Further, the privacy I have created between my plot and my neighbors completely gone.

Trimmed for RG&E and they absolutely destroyed my cedars, left debris all over, cuts were extremely uneven, left one of my trees dead and their supervisor didn't reach out even though I complained about their terrible work and asked that I get a call to discuss their damage. No tree service could have done a worse job and I wasn't home when they destroyed my property. I had a fairly even lovely tree line along my property.

The owners response is completely unacceptable and just shows everyone how bad this company is. They destroyed our trees which were fairly even at the pole height and absolutely could care less. They left an absolute mess and there cutting if you look carefully shows atrocious work and they don't follow RG&E's requirements. I've had responsible tree services prune the trees at my past house and they never hacked my trees.
DO NOT DO ANY BUSINESS WITH THIS COMPANY UNLESS YOU DON'T CARE WHAT THEY DO TO YOUR PROPERTY!!!

I had 2 Tall maples removed down to root flare in my front yard. The tallest was by the road and close to power lines. The primary cutter was incredibly skilled in maneuvering the crane bucket for trimming branches, topping the tree, then hewing the trunk safely. As he worked, two others used a tractor for branch and large cuts removal. Branch chipper ran at times to prevent a backlog. Coordination was impressive. They were all focussed on task and their partners' tasks.
The second maple was a bit shorter, but closer to other trees. Cutter climbed that tree with rigging, and set it up so the tractor was cabling for fall alignment after branch removal. They were done in ½ day. Logs were removed the next morning.
They were gracious and professional. You could see serious consideration in their process throughout. Both trees were in poor shape and were tall enough that had they fallen wrong, my ranch house could have been smashed. I feel much safer in my home...and now I can plan a sunny flowerbed thru winter, too! I have more trees with happy woodpeckers, so I foresee calling birchcrest again.

Summary: Birchcrest was wholly unaware of the job status of this project, invoiced before the job was complete, and left a downed tree on our property for nearly 2 months.

The Job: Removal and disposal of a large silver maple, stump grinding/removal, disposal of stump grounds, topsoil and re-seed.

The Good: Nothing but positive feedback for the workers who performed the tree removal, disposal and stump grinding. They were polite, efficient, qualified, respectful, and left our property in as orderly a fashion as possible after each phase of the project.

The Bad: We were not notified of the scheduled date for tree removal. For work from home professionals who are often on client calls, it is helpful to know in advance when a service provider will be ringing your doorbell.

The cut down tree was left on our lawn, between curb and sidewalk, for another crew to come and remove. We were told this should occur within 3 days. 6 1/2 weeks later (early December) no forward movement had occurred on the project and Birchcrest sent an invoice for the full job. I contacted Birchcrest, and the person who answered my call was shocked and immediately sent a crew to remove the cut-down tree.

It took several more weeks for stump grinding.

We were told topsoil and seeding could not occur until spring due to the unexplained delays; despite this representation from Birchcrest they then applied topsoil and grass seed on December 29th. This final step seemed rushed merely for purposes of getting paid and was inconsistent with their earlier representations about how they could not finish the job until spring due to the weather conditions.

Overall: Birchcrest knows how to remove trees skillfully and efficiently - that carries weight when looking for a reputable business for this service. Customer service and communication, scheduling/organization, and billing procedures need a significant upgrade in a residential customer setting.

Birchcrest came out last week to trim the trees near the power lines in our neighborhood. I believe RG&E contracted them for this project. The experience was, quite frankly, absolutely unacceptable.

The pruning itself was reckless. Two of my backyard trees were cut far beyond what any reasonable power-line clearance standard would require. To make matters worse, a large branch was dropped directly onto our newly planted forsythia bushes, crushing them completely.

The cleanup was equally disappointing. While roughly 80% of the debris was hauled to the street for pickup, the remaining 20% was simply left scattered across my yard, including several branches well over six feet long. That's not an oversight. That's indifference and sloppiness.

I understand that utility right-of-way work involves some disruption. What it should not involve is property damage and an abandoned mess. If this reflects Birchcrest's standard of care, I would not recommend them to anyone looking for competent, professional tree service.

The tree removal, stump grinding and landscaping were all handled professionally, quickly and completely. Jobsite cleanup was thorough. Your workers were friendly and answered questions.