HVAC reviews in Staten Island, New York

I have used them personally and so have many of my clients. They are always professional, do a great job, and at fair price.

Update - called them this morning with a situation. Closing on a house in a few hours and there was a leak. They were there in 30 minutes and fixed it immediatley! You guys are amazing!!!!!! Thanks from me, the seller, and the buyer. No escrow! :)

I am an industrial, commercial, and institutional contractor. Alison Plumbing and Heating is a professional and courteous firm that is responsive and keeps our projects on schedule.

The best company ever.

Joseph Bronzo is a very unprofessional person

Very nice people to deal with,very good with Siemens controls and services

They were great, no complaints here. Frank was thorough and fixed multiple issues I'd been struggling with - it's already paying off in terms of fuel costs. Unlike my previous service provider, they actually got it done right the first time. Good job, thanks for a hassle-free experience! Much appreciated.

I've been very pleased with my interactions with Rucci Oil, particularly with regards to the transition from Tomasso Bros. Co. Their team has been helpful and responsive, addressing all my questions thoroughly. I'm looking forward to continuing our relationship and exploring further opportunities with them.

Rucci's customer service is top-notch. Lauren consistently schedules appointments efficiently. Over the years, every Rucci employee we've interacted with has been courteous, dependable, and welcoming.

Rucci Oil installed a new dryer vent from my second-floor laundry room, requiring them to run hard piped duct through a closet and out the side. The technician showed impressive expertise, meticulously completing every aspect of the job. As someone who's quite particular, I was thoroughly impressed by their attention to detail. What impressed me most were the technicians' friendly demeanor, patience, and willingness to answer all our questions.

I've relied on Rucci Oil for heating oil and hot water, but the experience has been underwhelming. I've been a customer since Capital One merged with Rucci, but that hasn't improved my satisfaction. In fact, I feel like just another paying customer - there's no genuine support or service offered by Rucci. The company seems to prioritize transactions over people. If I can afford their services, they'll provide them, but it feels transactional rather than personalized. Unless circumstances change, I plan to cut ties with Rucci Oil and advise others against using their services. They claim you never know what you're getting, but my experience has been consistently lacking in service – only available when you pay the bill.

I don't usually leave reviews, but my experience with this company was exceptional. They helped me close on my dad's property for the winter, exceeding my expectations. The staff provided top-notch service, starting with a timely phone call and followed up with a helpful email. In today's market, it's rare to find customer service like this.

We've had an aging boiler system that needed significant attention. Fortunately, the technicians from Rucci arrived promptly and tackled our boilers along with their vital components. This season's performance has been good thanks to them. The value we get from our Service Contract is well worth the annual cost. Thanks for a job well done.

I'm new to oil heat, but Rucci was great at walking me through it. They've had me as a customer for two years now and their service plan is solid - includes a yearly maintenance check and 24-hour emergency calls. Overall, I'm really satisfied with the service.

Rucci has generally been reliable for oil services. There were some instances where their response was slow, but overall, I've been content with their work. In contrast to my previous experience with a company in New Jersey that provided poor customer support, Rucci at least makes an effort to assist promptly.

My oil burner suddenly started making a loud buzzing noise one night. The next morning, I called Rucci, and a technician arrived promptly to diagnose the issue. They found two problems and made temporary fixes. Two days later, another technician, Frank, came to explain the repairs in detail, fix both issues, and was extremely knowledgeable, courteous, and efficient.

Rucci's service is top-notch. I called with a heating issue and was immediately connected to someone who listened attentively and set up a visit promptly. The technician arrived, diagnosed the problem swiftly, and fixed it efficiently. Overall, an excellent experience from start to finish.

For over three years, Rucci Oil has provided my home with reliable oil deliveries and regular maintenance. The replacement of my circulating pump was handled efficiently due to my service plan coverage. When emergencies arose, they responded promptly, resolving the issues swiftly. Lauren Assini is exceptional in managing my account and addressing requests - her professionalism and responsiveness were a significant factor in my decision to stay with Rucci after switching from another supplier whose customer support was lacking.

We've relied on Rucci Oil for over a decade and a half. Their reliability and top-notch service have earned our trust. The staff - from technicians to customer service - consistently demonstrate expertise, professionalism, and friendly demeanor. We highly recommend them.

Very pleased with the service. They resolved a significant problem with my heating system promptly and efficiently. The technicians were highly competent and courteous. Their work earned their customer's lasting trust and confidence, making them the preferred choice for oil services.

Our experience with Rucci's customer service team left a sour taste. The real stars were the service truck drivers and technicians, who consistently delivered top-notch work. However, our interactions with CSR Loren, assigned to my elderly father's account since August 2021, fell woefully short.

As his trustee, I've been working closely with Loren for over two years, authorizing annual maintenance and emergency repair services. She was aware of this arrangement and only communicated directly with me. But when she took over my father's account from others in the office, things started to unravel.

In November 2023, a technician visited our home to address a minor oil leak from the fuel tank connector. The issue was resolved with a simple tightening of the nut, and no further action was required – or so I thought. When Loren assigned a tech to follow up on the bolt connector, I decided not to pursue it.

Recently, I received a voicemail from someone else, stating that my father had an outstanding balance since February 2024 and would be willing to waive fees if I settled it. I called Loren today, but she was unavailable both times and promised to get back to me – which she never did.

When I tried calling her back, she provided questionable explanations for the alleged bill and gave conflicting accounts of how it was sent. She seemed distracted by the numerous accounts she handles, while ignoring my father's years of good standing with Rucci. It didn't help that she talked over me and kept interrupting my requests.

Loren forwarded the disputed bill to me and asked me to review two years' worth of enrollment for emergency repairs and part discounts – payments I had already made in advance. This lack of transparency was infuriating, especially considering my father's loyal service record with Rucci. The final blow came when Loren canceled his oil account, leaving us feeling frustrated and betrayed.

Rucci still outperforms the rest after nearly a year and a half - they've saved me from disaster more than once. The service contract is an absolute must-have.

When I had an emergency, Rucci responded promptly at 7am just two hours later, getting my situation resolved in under 20 minutes. Their professionalism and expertise are top-notch. As someone who's used them for over two years, I've consistently been impressed with their reliability and communication.

In contrast to other companies that wouldn't even take my call or canceled on me, Rucci was always willing to help. The technicians and delivery staff have consistently demonstrated a strong work ethic and integrity. I appreciate their honesty and know-how - it's refreshing in an industry where shady practices are common.

As someone with experience in the service industry, I'm acutely aware of the tactics some companies use to exploit customers. Rucci is definitely not one of them. They're trustworthy, hardworking, and genuinely invested in their clients' satisfaction. If you need any services, I highly recommend giving them a try - thanks for the excellent support!