HVAC reviews in Staten Island, New York

Excellent experience with this company. Staff are highly trained and responsive. Their emergency team arrived quickly and efficiently. Longtime customer, would definitely recommend.

Vito & Lauren did a solid job on the plumbing work. They got the installation and updates done efficiently with minimal hassle. Lauren kept things organized by scheduling appointments. When appliance deliveries were late, Lauren still managed to get Vito out when I was ready. The project went off without major issues and came in at a reasonable price.

I needed a new oil company fast. Rucci Oil answered my calls quickly, sending a crew over within a day or two to inspect my boiler and central air units. They got me signed up the next morning with a contract, budget, and maintenance plan in place. The whole process took only three days from initial contact - impressive customer service right there. No complaints here, thanks for a smooth experience.

Had great experiences with this company, dealing with them for many years. Initially started with Taverna, switched to Rucci when they took over, and now they're the only ones my family has worked with. We've been loyal customers since I was 32.

They've never let me down - consistently excellent service for years. Been loyal customers forever. Can trust them completely.

On November 15th, my oil boiler started going on and off repeatedly. The technician checked it out, but the issue persisted. Over the next few days, Chris swapped out the relay switch, only to have the problem recur. Two more technicians - Vito and another - replaced the reducing valve and expansion tank respectively. Despite multiple issues, RUCCI's team showed up every day for a week without complaint, addressing each problem promptly and efficiently. Their dedication to resolving the issue was impressive.

I've had positive experiences with this company, having signed three contracts with them. They've consistently maintained my furnaces and provided excellent service. Technician Frank and the team have always been professional and friendly, especially Lauren who sets up contracts and tune-ups. It's a pleasure to work with them.

The company provides reliable service and is always available when I need it. Unfortunately, the customer service from the older lady in the office leaves much to be desired, giving me only 4 stars. On the other hand, Lauren consistently delivers excellent customer service, being friendly and accommodating whenever she assists me.

I hired Rucci Oil for heating oil during a severe snowstorm, but they never showed up. They later dropped me as a customer and stopped providing service, leaving my family - including two young children, a dog, and myself - without heat in freezing conditions on Staten Island.

When I reached out to the supervisor for help, she was dismissive and unhelpful instead of supportive. To make matters worse, I had to pay another company for emergency delivery, which I later found out was owned by Rucci Oil too - a worrying situation. My bank is still processing my payment, but I'm still reeling from this ordeal.

We've relied on Rucci Oil for years and never had a problem. They're consistently professional, friendly, and genuinely the best at their trade. Thanks for always being there to help with any issue - it's greatly appreciated!

I've relied on this business for over 15 years. Their prompt oil deliveries are appreciated, especially when time is of the essence. For maintenance and repairs, they send reliable, experienced technicians who only fix what's needed. Overall, a trustworthy service that's earned my loyalty.

I finally got a response from their team and they took the necessary steps to fix the problem. Thankfully, I was only charged for what I ordered this time around. I want to thank Mr. Rucci for his help in resolving the issue.

I've been working with them since 2022, and unfortunately, this isn't my first experience with an overcharge. It happened again recently, despite me specifically asking for less oil the second time. This time, I spoke with Francis, who assured me that it was a clerical error. However, she wouldn't provide me with the name of the person responsible for the mistake.

It's now clear that this is the second time this has occurred on my account. Francis acknowledged her role in creating the error and offered to refund my account the difference between what I was charged ($828.02) and what I should have been charged ($500). However, she wouldn't commit to providing me with more information about who made the mistake.

I take good care of my finances and regularly review my credit card statements. It's unsettling to think that others might not be as vigilant, which is why I'm planning to investigate further and possibly report any wrongdoing. The fact that they're overcharging customers like me is unacceptable, and I shouldn't have to pay for their mistake.

I'd advise others to proceed with caution when dealing with this company, as there may be more issues lurking beneath the surface.

I'm extremely satisfied with Rucci Oil's service. Their technician, Vito, did an outstanding job fixing my leaky shower and toilet. He was prompt, courteous, and got the job done quickly. If you want a reliable company that delivers quality work from the start, look no further.

This company has been one of the most considerate and expert HVAC providers I've encountered in a long time. When my unit failed, they arrived promptly and provided a thorough evaluation. I hired them soon after and my system is now functioning perfectly.

Magnafrost's crew arrived at our doorstep promptly and delivered top-notch service. From initial consultation to final installation, everything went smoothly. The result? Our home feels cozy and inviting - a huge improvement over before.

Magnafrost exceeded our expectations in every way - their responsiveness was impeccable, and professionalism shone through in every interaction. They went above and beyond by teaching my husband how to tackle simple repairs we couldn't afford, demonstrating a genuine concern for our well-being. Their work is exceptional, and I highly recommend them without reservation.

I'd definitely suggest Magnafrost for anyone dealing with HVAC issues. I met Alfonso, who was extremely knowledgeable and efficient. He did an excellent job without trying to upsell me on something I didn't need. The problem with my AC unit - it would get loud when the fan kicked in and flicker the lights - had him figure it out quickly. A closer look at my thermostat's setup revealed a wiring issue causing the fan to turn on constantly. If you're looking for a reliable HVAC technician, Alfonso is your best bet.

I'm thoroughly pleased with Magnafrost's services. Their team is exceptionally professional and courteous, having not only fixed my AC/heat system but also installed new equipment. Without hesitation, I'd highly recommend them to anyone. Alfonso, in particular, was outstanding - I couldn't be more satisfied with their work.

Magnafrost heating and cooling is a solid choice. They deliver high-quality service, are easy to deal with, and get the job done right. Their reliability and expertise make them a trustworthy option for home services. I'd certainly consider them again.

Had an emergency heating issue in the middle of winter and on a Sunday evening, when most companies would be closed. Mr Magnafrost was the only one that responded promptly and sent someone to fix my boiler within hours. That level of service is impressive, especially considering they came from Staten Island all the way to Elmwood Park, NJ in just three hours after initial contact. It's a lifesaver for people like us who need urgent help. We're grateful for their assistance and would definitely recommend them to others.

Had a sudden AC breakdown and needed rapid service - Tony showed up promptly, diagnosed the issue, and completed the repair efficiently. His work was top-notch and he left everything spotless. Highly recommend for emergency situations; will definitely be using his services again in the future.