HVAC reviews in Staten Island, New York

They showed up fast after my furnace broke down in freezing temps, got it fixed right away, and it's working great now - highly recommend.

Avoidable nightmare.A spending spree of $6500 was sunk into having heating and AC installed by Jamel, the tech who showed up and told us to reach out to him if there were any issues. For two days, the unit worked fine, but then it broke down, flashing various error codes. We reached out to Jamel a week ago - still no response. Today, we got in touch with the company owner, who admitted he had no idea what those codes meant. Not once was an offer made to send someone over despite our pleas for help. No apology or sympathy was forthcoming. Since they've already been paid, it's clear there's no incentive to assist. This whole ordeal left me shaken, especially during a scorching summer. The experience highlighted the harsh reality that consumers have limited recourse when dealing with companies like this - unless you're willing to invest countless hours in court battles. I considered reporting them to the Better Business Bureau, but they were nowhere to be found on their list. It's likely only contractors who maintain a relationship with this company would receive any attention. For ordinary customers, they seem to be left high and dry.

I've had a terrible experience with this company, installing my ductless HVAC unit on 2/17/18. The moment I tried it out, I realized it was malfunctioning - no cold air at all. When I complained, I was consistently fobbed off and told to hire someone else to finish the job. What's even more frustrating is that during installation, they didn't bother vacuum-testing or pressure-testing the unit before filling it with Freon, which clearly indicates a shoddy job from the get-go. The company seems to think they've already done enough and are unwilling to make things right - avoid them at all costs.

We hired them to install a new HVAC system, which was supposed to come with a 10-year warranty as promised by John over the phone. After paying, I asked him for a written copy of the warranty, but he failed to deliver. I took matters into my own hands and checked the manufacturer's warranty, only to discover it was much shorter - just 5 years and 3 months. The system broke less than a year later, and now they're asking for pricey maintenance services that weren't mentioned during our initial verbal agreement. The installation looks shoddy, and air escaped from the unit. Their service is unprofessional and they only collect money with no follow-through. I'm extremely dissatisfied with their lack of reliability.

I'm extremely skeptical about any five-star review from my experience with this company, which ripped me off for $7000 to install a supposedly "fixing" machine that I already bought and paid over $3000 for. To add insult to injury, they sent someone who didn't know the machinery, treating it like routine, and charged nearly $2000 more than expected. The entire ordeal was a nightmare. It's been over a year since I started this process, and I'm still sweltering in my windowless 10x10 room - not exactly the intended market for such an expensive unit. After trying to contact the Better Business Bureau, I discovered they're not accredited, leaving me with no clear direction for complaint resolution.

I paid around $6000 for a heating and AC unit installation in my office space, which was supposed to be the full scope of their work. However, two days after payment, it failed to function properly. They estimated an additional $1000+ to fix the issue, but they showed no willingness to accept responsibility for the subpar initial work. Instead, I'm left with a non-functional unit and the realization that I can't trust their services anymore. What's even more frustrating is that once I handed over my money, the customer service took a drastic turn for the worse - complete lack of accountability, if you will.

Highly recommend this company, they're genuinely the nicest.

Great service from this company, would highly recommend them.

Got parts delivered in under a week and that was it - fixed my AC before the heat turned up to 90 degrees.

Zero stars if possible - this company is a disaster. Calling ahead to schedule an appointment is a joke; they just don't care about keeping their word. Unbelievable lack of organization and complete disregard for customers' time. The staff are rude and completely unprofessional.

We switched to 123 after being scammed by another company. They did the job right, fixed our issue without breaking the bank compared to those who let us down. We'd definitely recommend them - we're hooked! Thanks for a great service.

Fast response for emergency repairs, professional work carried out from start to finish, great value, and a job well done.

They finally did what others couldn't - figured out the wiring problem in my house. Three different contractors came and went, but none of them could get it sorted until these guys showed up.

Avoiding a reputable home services business was a huge mistake. I called them for furnace repair and was sent an individual who had no concept of furnaces. My two kids and I suffered through the night, only to have the issue persist the next day. The solution turned out to be a small part that cost $20, yet they billed me $250 in service charges. The technician, Nabil, took advantage of me. Do not hire this company or associate with Nabil; he's a scammer who will empty your wallet.

We were in a bind when our heat stopped working and started calling around. A friend recommended 123 Heating and Cooling and I'm so glad we took their advice. Mr. Billy was fantastic - courteous, professional, and very reasonable on price. He even walked me through the troubleshooting process over FaceTime, which helped identify the issue with our board. His diagnosis was spot on and he fixed our problem quickly. What impressed me most was that he also did some minor maintenance on our furnace without charging extra. Mr. Billy is a true gem - down-to-earth, knowledgeable, and affordable.

Appreciate the efficient repair job on our HVAC. A team arrived promptly to diagnose and correct issues, which proved to be a cost-effective solution.

I hired 123 Heating and Cooling Corp to address a boiler issue at one of my rental properties after getting swift response from the owner who came out the next day. This Queens-based company was willing to travel to Staten Island for the job, showing flexibility. The service I received was top-notch, with professionalism, honesty, and excellent work quality that exceeded my expectations. Having tried other local companies, I'm now loyal only to 123 Heating and Cooling Corp - they've earned my business.

They're familiar with various HVAC systems and did the job right on my outdated system too. They handle everything from fixes to new installations and regular upkeep - they know their stuff.

Highly skilled workers showed up at night with competitive pricing, only to discover that their usual suppliers were closed. They took the initiative to purchase replacement parts on short notice, providing warmth for a chilly evening. The following morning, they arrived early and installed the new components while keeping my furniture and ductwork intact. One technician was busy cleaning the vents simultaneously. I also requested them to install a new split unit in my bedroom, which they successfully completed. On top of their work, they offered helpful tips to reduce my energy bills. Their professionalism and customer-centric approach earned my full recommendation for residents in Staten Island.

We've had our best results working with Bill, who consistently demonstrates exceptional reliability and professionalism. For years now, we've relied on him to handle various projects at multiple company locations, and he's never let us down. Whether it's a minor fix or a more substantial electrical job, he arrives promptly, keeps us informed, and completes the work efficiently. We appreciate his attention to detail, transparency, and fair pricing. His dedication to delivering quality work is unwavering, and we've never been disappointed with our experience. Bill is definitely someone you can trust; we highly recommend him for anyone seeking a skilled HVAC service provider.

I recently hired a reputable air conditioning repair service, and I'm extremely pleased with their work. From the initial contact to the completion of the job, their team was courteous, reliable, and knowledgeable about heating and cooling systems.

The technician arrived promptly, diagnosed the issue with my AC unit efficiently, and explained the problem and proposed solution in a clear manner. The pricing was reasonable, and there were no surprise costs – which is always a welcome change! They also provided helpful advice on maintaining my system to prevent future problems, demonstrating their expertise in local heating and cooling services.

If you require heating repair, AC installation, or regular maintenance, this company consistently delivers high-quality service. They have a good understanding of the local climate and the needs of residents like me. If you're looking for reliable HVAC solutions in Staten Island, I strongly recommend giving them a call – you won't be let down.