HVAC reviews in Staten Island, New York

My experience with Paramount has been outstanding. When I reached out outside business hours, I was surprised by how promptly I received a response from Alban. He promised to reschedule his visit within the hour and kept his word.

Alban arrived on time, and his professionalism and expertise were evident throughout our interaction. He worked tirelessly until he had completed the job correctly, and the cost was reasonable considering the quality of work provided.

It's heartening to know that there are still professionals like Alban who genuinely care about delivering exceptional customer service. A follow-up call 24 hours later confirmed that everything was functioning properly, and it's clear that Paramount is committed to ensuring complete satisfaction. I highly recommend this company for any AC service needs.

Paramount AC showed up quickly when I needed help. The technician, Alban, was courteous, polite, and highly skilled. He's a great representative for the company - trustworthy and genuinely caring.

Alban arrived promptly to diagnose the problem with the furnace. He sourced the required components and completed the repair efficiently. The issue is now resolved, and everything is functioning properly. We're satisfied with the service, thanks to Alban's prompt attention during a particularly harsh winter spell.

Paramount Air Conditioning delivered top-notch service from start to finish. From our initial contact with the owner, Alban, to the completion of the AC work, everything was handled efficiently and professionally. What stands out about Paramount is their commitment to honesty - they never try to sell unnecessary services and even advise against replacing parts that still work well. Their prices are very fair, and the quality of their work is solid and dependable. I'm thoroughly satisfied with my experience and will continue to use their services as long as I need them, thanks to their professionalism and integrity.

Paramount air conditioning did an excellent job. Friendly staff provided great service. Replaced our old units without any issues, and the work area was spotless. The technicians were courteous and efficient - a top-notch experience overall, which is why I'd highly recommend them.

The technician Ken did an excellent job assessing our problem and came up with a solution that resolved the issue promptly. Unlike some technicians we've dealt with in the past, he took the time to understand what was going on with our air conditioning unit and provided expert guidance. His knowledge likely saved us from a more expensive repair bill.

The technicians did an excellent job replacing the faulty relay board from Tayco. They not only fixed the issue but also provided a temporary solution in the meantime, which worked just as well.

The technician was very professional and extremely helpful with prompt service, making me highly recommend their services to others.

Home service technicians consistently deliver high-quality work. They're knowledgeable, efficient, and courteous in their specialized areas. With ongoing projects covering heating, AC, plumbing, and electrical services, I highly endorse their expertise.

Timely visit from experienced technicians who arrived with necessary parts to get my heating system up and running on a bitterly cold day.

The technician was excellent, extremely friendly and knowledgeable, resolving our problem efficiently.

I'm extremely pleased with this company - they've handled installation, maintenance, and repairs for my heating and cooling system with ease. There's never been an issue, and I consistently get quick appointments, even on short notice or for emergency services. Highly recommendable.

Home Serve has been my go-to service plan provider for years. They handled a drain issue quickly, responding swiftly and completing repairs within a few days after ordering parts. The cleanup was thorough, making it seem like they never left. Recently, I had an AC unit leak issue that was resolved with just one call - the next day. Their work is top-notch and reliable. I've wholeheartedly recommended them to family and friends, and everyone has been extremely satisfied.

I recently had a new HVAC system, furnace, and water heater installed at my home. The crew arrived on site, and I made sure they were taken care of by providing meals and showing respect for their time while working from home. I knew that installations like this can be long and tiring, so I tried to make them feel comfortable.

Unfortunately, the aftermath has been extremely unsatisfying and even put my family in danger.

After the installation was complete, I asked the team to walk me through how to use the new systems, but they seemed in a hurry and left without explanation. The next evening, we discovered that our water heater wasn't working, which made bathing two of my young daughters impossible. I called the support number, but I was stuck on hold for an unusually long time.

The following morning, I tried calling the scheduling number again, only to be told that someone would come by soon, without any apology or explanation. When someone finally arrived, they blamed the issue on one of their newer technicians, which wasn't entirely fair since a more experienced installer should have double-checked the work before leaving.

A few days later, I started smelling gas in my home and was alarmed. I called again, but this time I spoke to a technician who seemed apologetic and genuinely concerned. He discovered that the original installers had forgotten to seal the gas pipe connected to our water heater – it only took him to touch it for the connection to break.

I was shaken by this discovery, especially since my home contains two small children. A gas leak could have caused a catastrophic explosion or poisoning. It's shocking that no one from the company has reached out yet to apologize or even acknowledge how serious this situation is.

This experience has left me deeply disheartened. The lack of professionalism, accountability, and safety checks in this case is unacceptable. A gas leak is not something you can just overlook – it's a critical risk that puts people's lives at stake. I expected more from the company, especially since they install essential systems like HVAC and water heaters.

I hope this review serves as a warning to both management and potential customers about the subpar service and oversight I encountered.

Fast and reliable service from this company is a game-changer. I scheduled an appointment on Tuesday night for Thursday morning as planned. The next day, the local team called and offered same-day service - which they delivered promptly and efficiently. They replaced the water heater and took out the old one at a very fair price. Kudos to the team!

We had a great experience with their technician who was very professional and courteous. He provided excellent advice and assistance, making our heating issue easy to resolve - thanks for your help.

They showed up quickly and solved the issue without delay. A loyal customer, I've relied on them for years and can't sing their praises enough.

They're top-notch, hands down. Fixed my broken furnace on the spot - couldn't be happier with the result.

Tom's technician was fantastic. He showed up on time, took his work seriously and did an outstanding job. I highly recommend HomeServe to anyone - they truly deliver. 5 stars.

I'm extremely satisfied with the experience. The technicians are consistently reliable, knowledgeable, and courteous. Their work is thoroughly inspected and guaranteed.

Tom and his partner arrived promptly and presented themselves in a highly respectful and expert manner. The new water heater installation was carried out efficiently, with clear explanations throughout the process. The entire experience left me thoroughly pleased.