Appliance Repair reviews in White Plains, New York

The service tech was exceptionally
Careful and skilled. Unfortunately, your office was not able to send me the required COI for which I will be penalized.

Let me start with the positive. Responsive call center and tech showed up on time. Both the call center and tech were courteous. I have an old gas stove top that would not click and ignite reliably. We never had problems with it but it's been over 20 years. Maybe something was finally worn out. Sometimes it worked. Sometimes it didn't. I was able to demo the symptoms when the tech arrived. Then the tech started fiddling and got it working again. He turned it on/off for about an hour. It's an old stove top and he mentioned that there aren't parts readily available. As he was about to leave, he tested it again. It stopped working again. He decided to test the stove's plug by using a different outlet. It worked again. I could see how one could conclude there's an issue with the outlet. He recommended a new stove and an electrician to take a look at the outlet. Totally reasonable or so I thought. Well, I bought a proper extension cord after he left hoping it would hold us over for a few days while I shop for a new appliance and make arrangements for an electrician. I plugged the stove into the new extension cord and to my surprise the stove's cord came off the stove! I inspected the cord and it was cut clean. I was pretty shocked. The tech was on the right track but was not correct about the diagnosis at all. I don't know how someone could miss a cord that's hanging by a thread at the tension release fastener. Ultimately all I had to do is splice the wires back together again with wago clips and electrical tape. So 160 bucks for an incorrect diagnosis. 20 bucks for a new extension cord that I didn't really need and 20 bucks for electrical tape and wago clips. Total cost 200 bucks versus 1000+ bucks to replace the entire unit and and ask another technician to troubleshoot an outlet that is not broken. In fact, I tested the outlet with a multi-meter a neighbor lent me as I retold my story to him. As an avid DIY-er, I generally avoid electrical tasks. But this one didn't seem risky as long as I used the proper clips and tape. Took me minutes to fix. So I don't know what to think at this point about Mr. Appliance. They didn't fix the issue and they didn't diagnose it correctly either. At least my curiosity help me avoid a much more costly bill. Yet, I ended up paying 200 bucks to other people to end up fixing it myself.

Great communication, friendly knowledgeable technicians, and they quickly found the part we needed and were back in a few days to get our Thermador wall oven/microwave working again

Great communication. Received a four hour window when I requested an appointment. The night before the appointment, it was updated to a two hour window. Received a phone call an hour before my time frame to see if I was available earlier. Technician was in and out in about an hour. Machine is now working great and he left the area spotless.

I hired Mr. Appliance for my oven repair. The technician Vershaun was very friendly and knowledgeable. He quickly diagnosed and repaired the issue. I will definitely use them again if I have any appliance issues.

The technician was great. He was clean with his work, efficient and was very respectful of my house. He did a great job.

Very knowledgeable and professional. Yugen quickly determined the issue with our dishwasher and was able to resolve it for us right away. Thank you!

He was very knowledgeable. He took his time, explained to me what was going on to make sure I understood what he needed to replace and why.. He was very patient.

I had someone come to my house today to try to diagnose what was going on with my ice maker. When they first entered my home, they weren’t very professional- I gave a lot of info including the make and model over the phone the day prior and told them the issue. The pro that came asked me again and didn’t have the most professional tone. They proceeded to diagnose the issue and spend what seemed like the whole time on the phone with maybe the manufacturer pro help line (they were telling the person in my home what to do, step by step). They didn’t seem like they knew what they were doing outside of talking to that person.

After they wrapped up, they told me the total quote for the fix including the parts and asked me if I knew where to turn the water off to the machine for when they come for the repair. I didn’t know and told them as much. Their response was super rude! When they left, I noticed that the door to my ice maker was totally misaligned and didn’t close anymore.

I felt like I paid the $150 service fee to get help from a pro on the phone, reprimanded for not knowing where the water shutoff valve was, and a broken door to my ice machine.

I’m calling another place today to get my ice machine serviced by someone else.

Fantastic help and prompt service. They made me feel at ease and quickly fixed my gas dryer.

I was pleasantly surprised and very happy with Mr. Appliance from the first phone call to the office to get a appointment to come see the repair needed to the technician coming to do the repair. I received updates and the technician Perez was the best. I will absolutely be using your services again if the need arise. Thank You!! Pat Faiella

I want to give due recognition to your technician Vershaun. Simply put, he was outstanding! The patience and professionalism he exhibited during a multi day process of repairing our Thermador range was what true customer service is all about.

We have an older professional range model that takes a little bit more time to repair. What should have been an easy repair took longer than it needed to, due to some misinformation he received from manufacturer's parts department.

Nevertheless, he stuck with it and ensured that the job would be done and done correctly, which it was!

Can stress how enjoyable it it we have someone know what customer service is about and deliver on it!

If I ever have to use Mr Appliances services again, Vershaun is the only technician that I want to do the repair.

Thanks again Vershaun!!!

I am writing to express my frustration with recent service on my refrigerator. My water dispenser was intermittently not working, so I had two technicians visit, including the head technician. The first technician told me the problem was the ice actuator, which I replaced, but the issue persisted. He later admitted the diagnosis was incorrect, yet no refund was offered. The head technician then replaced the ice bucket and water filter, but the problem remained. Finally, I was told it must be a plumbing issue and was asked to hire a plumber. I am confident this was not a plumbing problem, and they stated they would not return without additional charges, despite me already spending $600+ on repairs. While the water dispenser has worked for the past two months, the ice maker has now stopped functioning. After consulting independent sources, the root cause appears to be a blocked defrost drain. Given the previous repair costs and having very limited time (recently post partum), it is not worth fixing, and I will be purchasing a new refrigerator. I also want to emphasize that on the very first visit, I requested honest guidance on whether repair or replacement was the better option. I feel that the repeated misdiagnoses and unnecessary repairs were poorly handled. I hope this feedback is taken seriously to improve service for future customers.

This was for our Miele built in coffee machine.. very professional and quick to respond and repair once part came in …very pleasant and easy to work with, all the way from the technician to the woman setting up the appts and the email reminder … highly recommend

They came the same day, had the parts on hand and my oven was fixed in less than an hour. My repair person was courteous and very knowledgeable.

Mr Wang was the best technician I have ever had. He did an overview of my stove and quickly identified problems and needed solutions. When parts arrived his second visit was also as efficient. I highly recommend Mr Wang and your company for expert service.

Called as a new customer and they were able to send a technician the same day. Yugen was knowledgeable and professional and was able to diagnose the problem quickly. He needed to order a replacement part, and the Mr Appliance team kept me informed about the timing. Yugen was back to install the part two days later, and we’re thrilled that our oven works again.

Flores had to undo a repair that was done incorrectly by someone else. He was just incredibly knowledgeable and professional. He knew when to reach out to Adrian for help, accessed that help and spent many days trying to fix my microwave and finally did it! He was earnest and just persevered until he fixed my oven and microwave. He is literally the best person I have ever had repair any appliance! I would recommend him to the highest point! Thank you so much, Flores and to everyone at Mr. Appliance who communicated constantly to me when I called!

After another company came to my house 3 times, spent 15+ hours not fixing and likely further breaking our dryer, Adrian from Mr. Appliance came, quickly diagnosed the issue and was able to fix it in less than an hour after ordering the replacement part. On the expensive side but 100% worth it for the lack of frustration.

Technician was super-knowledgeable and informative. He took time to educate me about what was wrong with my oven and, most importantly, he fixed it! Highly recommend Mr. Appliance!

Scheduling an appt was easy and the technician was able to replace the damaged part in the same visit. So for getting my oven back in time for the holidays is a relief. My only complaint is the price. The part was about $100; my total cost was $490 which means I pay almost $400 for the service. It is a bit excessive for a service that involved unscrewing and installing a part that was easily accessed in the oven. I know we are also paying for the convenience of a home tech but I was not prepared for the cost of the service to be so high, especially in this economy.