Appliance Repair reviews in White Plains, New York

These guys are prompt and efficient. The wine fridge repair was a multi-step process of elimination: first the controller board, then the inverter. Happily, that was all it took, because I was not going to replace the compressor. They were transparent about price and process.

UPDATE:

I am updating this to say that after posting this review and opening a case with Westchester County Consumer Protection, I was refunded the charge by Mr. Appliance.

Please note-The facts remain the facts. The review stands.

What a disaster! A repair technician from Mr. Appliance came to service my dishwasher. During the repair, Yuengen (sp?) told me not watch the process, which raised concerns (this was my first red flag). However, I followed the technician’s request and did not observe the work closely.
2. Dishwasher Breaks Again (November 18th): The dishwasher malfunctioned once more, and the same technician returned for further repairs. At that time, he informed me that the required parts for the repair were NO LONGER AVAILABLE (invoice states door hinges). Despite this, he continued with the repair, which left my dishwasher door now opening with difficulty to only about 40 degrees, whereas it was originally designed to open fully to 90 degrees.
3. Dishwasher Malfunctions Again (November 22nd): The dishwasher failed again just four days later, rendering it unusable once more. Mr. Appliance was called to let them know that the dishwasher was broken by their repairman and a refunded requested. Instead, the same tech was sent and we refused him entry.

4. We called in a different technician discovered that the original repair was improperly done. It was found that the technician from Mr. Appliance had “jerry-rigged” the repair by using a ZIP TIE, which ultimately caused the door cable to break due to excessive stress.

We are now disputing the charge with Visa over this "repair" which caused MORE DAMAGE.

You have been warned...

Our dishwasher was leaking. We called the company in the morning and they were able to send someone that afternoon. Yugen was on time. He quickly located the issue and addressed it immediately. He stayed to ensure there was no water leakage while the dishwasher ran a quick load. Extremely knowledgeable and very polite. I highly recommend Yugen and this company. Thank you!

Edit: After writing this review, the owner called me and sincerely apologized for my experience. He said that they would refund me in full and deliver the check to my house to resolve the issue. I thought that they already were refunding me in full, but I guess there's not that much else they could do... At least they tried to have decent customer service.

Original review: Horrible experience with this company. Our oven broke, so they came to take a look and ordered a repair part. When they came back to install it, it was the wrong part and they told us we had to get a new oven. They were supposed to refund us the full amount and I've called them 3 times to beg them to send the check with the refund. Still nothing.

We ordered a new oven from another company and the installation person just told us that the oven isn't actually broken. The breaker is broken. The Mr Appliance repair guy wasn't even smart enough to test the breaker. He told us to buy a full new oven when it turned out the oven wasn't even the issue.

Easy to book, good communication between booking and the actual date of the appointment. The technician was excellent. I appreciated that he covered his shoes before coming into the house,‘worked quickly, explained the problem, and left the space clean. Highly recommended.

Had a great experience with Mr. Appliance. Yugen was my technician for a dishwasher repair. He was kind and very respectful of our home. He walked me through every step of the repair explaining what the problem was and what he would do to solve it.

We had a great experience, a difficult repair of a vintage range hood. We are very impressed with the services provided by Yugen, our technician. The repair job was very tricky and he was very patient and determined. We are very grateful and will definitely work with your company again!

The service is good. They understand appliances and are quick to fit into the schedule in maybe 1 day delay. They dont keep parts, so you must order the part and reschedule. They are clean and polite.

Warning: Mr. Appliance caused damage to my marble countertop during a service visit and refuses to take responsibility.

I provided a table for their technicians to do the repair on but instead they plopped a 100 lb oven on my marble countertop despite my direct request. The technicians continued the 4-hour repair using extensive force while drilling. I provided photos, videos, and a repair estimate from a licensed fabricator and the company dismissed it as a “stain” and denied responsibility.

Poor communication, delays, and zero accountability. I’m now forced to pursue this through consumer protection and small claims.

Hire at your own risk.

Дмитрий, отлично справился с проблемой. Чувствуется профессиональный и ответственный подход. Советую Дмитрия и данный сервис.

Thank you Dimitri for fixing my oven and saving my time.

Dimitry is amazing professional everyone should trust 🙏 thank you again!

Dmitrii is a great repair man. He arrived on time, was clean and professional at all times. He diagnosed the issue with my oven and resolved it. He is a good representative of your company. I am very happy with the service.

The repairman was punctual and very good. My issue is with the Sears service company itself. I have had issues with my fridge leaking because of little holes or cracks in the tube that feeds the water dispenser and Ice maker. I told them the issue and they know the model. When the repairman came he said he would have to order the replacement tubing??? Why wouldn’t they have equipped him properly before coming out… it was a 3 week wait for the appointment as is! Luckily I happened to have some tubing on hand from previous leaks that we fixed ourselves and there was enough of it firm him to complete the job. If I hadn’t this job would not have been completed today. Ridiculous. Plus the charge was 400, even though when I was called I was told $162. Very unhappy about that. I would have been ok with the $162, but $400 is way out of line.

Robenson was great - fast, competent, and knowledgeable. However, given how quick the repair was- about 45 min - plus one small part, I question why the price needs to be so exhorbitantly high....

The technician was very knowledgeable and so pleasant

Kevin, the technician from sears fixed our electric stovetop with the utmost professionalism. From the moment I opened the door he was courteous, polite, and very transparent with his work and suggestions.

He was an easy to talk with person who is one of the most knowledgeable people I've met in any profession.

I'd wish for his service again any day. Kevin is a top notch individual.

Had to wait 3 weeks for my washing machine repair. Had a window set between 10:00 and 2:00. I had to take a day off from work so I also scheduled a dr appointment at 3:00. They sent numerous texts reminding me of date and time. When the day finally arrived I received a call from the technician saying he would be there at 2:50. I had to cancel the appointment and booked the service with a different company. Only had to wait 3 days for fast, reliable service.

Received no communication that the scheduled appointment would be rescheduled to next day. Will never use sears again. Their customer service department offered no assistance and when asked to speak to supervisor, was told there were non.

Kevin services my driver and did a fantastic job. He communicated with me about the estimate and what needed to be done. He solved my problem. Yay !

It was a pleasure working with Juan, he is an expert in this field and oftened answers to questions and suggestions to issues.
I will be passing your service,Juan, to neighbors and friends. Very knowledgeable , respectful and kind.