HVAC reviews in Burlington, North Carolina

Chisholm Service has taken care of our HVAC needs on office and residential property for many years always with the highest level of service.

With below freezing temps today Sunday,Jan 7,2018, our gas heating system froze up. We called Chisholm and they sent Nick, who had us back up and running sooner than we expected. Dan from Chisholm who had taken our call earlier also followed up to make sure our needs were being addressed. We are overwhelmed with grattitude that we are not facing a freezing night.

Dwain Lloyd, Nick, Austin and the entire group at Chisholm have been great to work with. A big thanks to Mike Chisholm for providing top notch sales and service!

Great service. They were able to come out quickly and worked to track down a part for my older system.
Tech was friendly and explained everything clearly.

Just watched one of their vans traveling over 100 mph on the highway with traffic. This is extremely dangerous and they put the lives of other drivers on the line by allowing their driver to this. I called to complain and the gentleman who answered the phone sounded like he could care less and said he would report tomorrow morning... Yeah right. Calling tomorrow to speak with supervisor or owner. Shady company!!!!!!!!!

Qualified trained professionals are sent out to assist you with your HVAC requirements. You really can't ask for much better than that. Very satisfied with their Service Dept.

Chisholm has been our go to HVAC and refrigeration folks for over 20 years! We purchased the maintenance agreement and have been very pleased. Great people and great prices.

The tech that came out to fixed my mom's AC with no problem. It was just a capacitor, and he had it fixed in no time. The problem was, he did not reattach the cover panel on the HVAC unit, and it was simply leaning back over the wiring. The new capacitor, along with the wiring was completely open to the elements, including rain. Luckily I checked behind him after he left and discovered it. He has lost all the machine bolts, so I had to go buy more to finish the job. This is the second time they have done this to her HVAC unit. The first time they left the screws off the fan guard, which left it unattached and very dangerous. I fixed that as well. Seems like some very simple things to miss, yet could cause major problems.

We have used Chisholm Service Inc many times for projects both large and small. Mike Chisholm and his people have always performed to a standard of excellence with the confidence and professionalism it takes to get the job done right the first time and on time. I would recommend them to anyone asking.

Chisholm technicians are always respectful, honest and truly care about the quality of their service. Jay, our technician yesterday, was very nice and very knowledgeable.

Fair warning to those who use Chisolm to repair their AC unit. We've had nothing but problems with them since the beginning, (they've been up to 2.5 hours late for appointments, fixed things that weren't broken because they couldn't figure out what was, etc), but this has gone too far. A month ago we had a fan blade replaced in our unit, the kid that did the work neglected to file the work order and we were never billed until we brought it to their attention. Today, we received the bill, where instead of the relatively inexpensive fan blade, they replaced, we've been charged $320 for a fan motor, which the original is still intact and working fine. I'm waiting to hear back from them, but I don't want y'all to have to deal with their BS like we have. Find someone else, and when you do, I'd love some recommendations.

Had a problem with my HVAC and had been told it would be about $1,700 to replace a part to fix by unit. Had Chisholm look at the system and they told me the $1,700 estimate was about right, but explained to me that because of the type of system I had, but that there was a chance I could replace that part and in a short time if something else happened we would have to replace the whole unit and the $1,700 I paid for the part would be wasted. I consulted with several other company’s and they concurred what Chisholm had told me. I bought a new unit from Chisholm and feel like they kept me from wasting $1,700.
The Service manager was great and so was the gentleman that installed the unit.

I honestly can’t say enough. The staff is kind, knowledgeable, and professional. They worked diligently in the rain, left the area better than they found it, and used quality equipment. My experience was excellent customer service and respect for my home. The best price and complete satisfaction.

I will have to say that Chisholm Service has absolutely the best service ever. My husband had another HVAC company servicing our unit for many years and it seemed that every summer something would go wrong. Chisholm came over to look at our unit and found the problem as soon as they got there. We had to make an emergency call to them this week and within an hour someone arrive but they walked us through our issue over the phone until the repair guy could get there. Hands down they are the BEST!! No one else will ever service our AC/Heating Unit!!! To Todd and Justin - We thank you for Excellent Service and for caring!!! And for the On-call service, Sabrina you are Amazing!!!

great company to work with. They installed all the air conditioning units at The Cadillac Ranch and did a great job. Answered every question we had and provided top of the line service. Absolutely recommend these guys.

From the initial discussion with Dwaine, to the sale and negotiation for the installation date this was the very definition of exception service. Every question was answered, every potential issue was discussed up front. On the day of the installation, the team showed up early and explained everything they would do. Austin and the team were superb, they walked us through the features of the system and the new thermostat. This included the Trane App and its features. Five stars do not do them justice.

The technician nick was great but when I talked to customer service they were horrible. They charged me $500 for a mess up they did. And left me and my family in 90% heat. Dwayne talked to my wife like an idiot and switched it when he talked to me. So they are out to get people who don’t know what they are talking about….

Last week's high winds tore down the Duke power line that feeds us, a few miles from us (we are at the end of a 20-mile line), and knocked out our power. Our generator, purchased from and installed by Chisholm Service earlier this year (2023), started right up as it should -- it was the first time it had actually been used (other than the regular testing).

(The specification and installation process was very professional, including Chisholm obtaining additional information regarding our application -- at my request -- from the manufacturer, Generac. Chisholm did exactly what they said they would do and the price was very competitive.)

We have an Internet and mailorder business in a house-converted-to-office. The generator (28 KW commercial model, propane fueled, black-start) handles the entire building including all-season HVAC, well pump, refrigerator, lighting, computers and computer services, office machines, everything. No messing around trying to shift or balance loads. Our particular generator is a "serious machine", intended for complex commercial applications, including highly sensitive electronic equipment. I has an automobile engine and is water cooled. It sounded like a big pickup truck was running in the back yard.

When the power went out, the generator started right up and kept us going and our staff working & comfortable, completely as normal, for about 4.5 hours until power was restored. Even though it ran for 4.5 hours, the fuel consumption was negligible -- on our 500 gallon propane tank, the fuel gauge registered at most a 1% change in available fuel. Everything happened exactly as we expected.

As the owner of our company, having the generator has greatly reduced my stress. I used to be constantly on edge every time there was a storm (or at any time) -- a lot can go wrong with a 20 mile power line, whether a car crash or a tree falling. This outage happened in the afternoon when I WAS in the office and could have done something about it (our computer systems are also on backup batteries and thus I can make an orderly shutdown if I am here). However, usually the power used to go out at 2 AM or such, a couple times per year, and I would have to hustle to the office (running through the woods to our office, at night, usually during a bad storm) and rush to try to get the computer servers and workstations shut down. Previously, often I could not get all the shutdowns done in time before the battery backups quit and thus some of the computers would crash. These are 10-13 year-old machines which run 24/7/365 when we have power (because we serve a couple websites and some remote-working employees located around the country and around the world) and these machines do NOT like getting turned off (there is a significant risk that one or more of the older computer servers might not restart). SO... having the generator has made my life much less stressful.

I would absolutely again buy a generator from Chisholm if I ever need another. It is very helpful that Chisholm has their own in-house electricians -- no scheduling or "finger pointing" problems between contractors!

For at least 20 years, I have also used Chisholm Service for all our HVAC needs on two properties. In the last year and also four years ago, respectively, I had Chisholm replace the entire elderly HVAC systems on our two properties. I have been very happy with the professional service, the competitive prices, and they have always responded quickly if we needed something.

Very professional I have used them for years and have always been pleased with their service. Our downstairs unit went out in July a day before we left for vacation. When we came back, Chisholm had installed the new one and our home was nice and cool.

I wish I could give a higher rating than just 5 stars! We are so very thankful for Billy! I called after 5pm on a Friday night and he was able to immediately come out and take care of us! Prompt, professional and kind! Thank You!

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Technician arrived within 30 minutes from the time I placed the call for service! Tech was friendly, professional,and efficient. Quickly made the necessary repairs and had our company break room cooled down well before the lunch hour. Will definitely use again!
N.Walker
TG&P