HVAC reviews in Cary, North Carolina

Ray and Dmarcus came to my house today and got my A/C working in 5 minutes. Very respectful and professional.

Ray is the best have tech we have ever had .me and my wife have been Thur 3 company in 4 year because of company not being able to get to use in the middle of summer or the middle of winter comfort services always get to us within 24 hr CALL IN AND ASK FOR RAY HE IS THE BEST

Overall company was responsive, utilized text messages well to communicate with customer, technician was professional in demeanor, and diagnosed the problems with our 10 year old machine.

I had been using this company for over 7 years. I had both my upstairs and downstairs systems replaced with them. Satisfied till the last 3 years. Every time their maintenance person has come out in the last three years and gives my systems an excellent report, a week or so later, I am having to pay to get something repaired. One I started complaining, they stopped calling back! I am going to get this last thing fixed cause I think they caused it. But I will never use them again. Very poor customer service! Almost feels like a scam!

I have been trying for months to get my AC fixed in summer through a Home Warranty program on a rental. As I write this, they still have not been able to fix the problem! Early on, even with Home Warranty program they overcharged me $640.00 that I had to figure out and claw back. In the meantime the tenant has had to move out of the property, which has created a whole other set of issues! The process of even getting through to someone is even more frustrating, especially when you get "Mr. AI". I don't recall having a more pathetic experience with a company.

I have left out a lot of the gory details... Simply put, HIRE them only if you enjoy mental anguish, frustration and shoddy work...

They are experts at not locating all the problems on the first service , and then you have to pay again ….. all the while making excuses. They don’t honor their warranty .

A large part of their business model is ripping people off on the Freon charging between 11-16x the price they pay in an industry where the typical upcharge is less than 7x.

They don’t return calls a large percentage of the time . Other than that they are ok, lol.

Bring the Vaseline when you have to pay them ….. you will definitely need it

I tried to deal directly with business, I have plenty of opportunity to take responsibility and they did not. So here we go, I will be brief.
- a/c runs fine except in extreme temperatures.
- techs Trever and Hakeem come out, tells me it’s leaking refrigerant, and system is old. Instead of a plan to fix he said the manager will need to come out and talk to me about it. Strange but ok.
- techs leaves, and 3 hours later I found that the A/C it is completely off even thermostat is off. Temperature above 85 in my upper floor.
- called the business -after hours- and they said the after hours tech will call. Two hours later I call again. And she says the same thing.
- I spend the night at a hotel, because tech leaves a/c off.
- the next day I call to complain, I am told manager is out in the field and I must give my complaint AGAIN to the dispatcher.
- she did not even say a single word to imply they take responsibility for the techs mistake. Instead she doubles down, and tells me it is better to leave it off. I said how is it that your decision? Again she tells me that’s how they “do things”

I am now waiting for a different company to come and check things out. I know I will have enough refrigerant. This company basically left me in a desperate situation so when the MANAGER (read salesman) comes out while I am roasting and sells me a 15k replacement hvac system.

This is a terrible business, no ethics, disrespectful and completely unprofessional. STAY CLEAR

Extremely disappointing experience — would give zero stars if possible.
The technician from Comfort First told me that my compressor was broken and that the coolant replacement would cost an extra $2,000 even after the warranty coverage. Thankfully, I got a second opinion. The other technician found that the compressor was completely fine — the issue was simply an expired capacitor, which he replaced, and everything started working again.

What’s even more frustrating is that I had specifically asked the Comfort First technician if the capacitor was the problem, and he assured me it was in great shape. Why such a huge discrepancy in service and diagnosis? This kind of misinformation and upselling is unacceptable. Very disappointed.

Shane very informative when I had called regarding the service needed. Cody was great because he explained the process before starting and he asked throughout the service if I had any questions.

I'm fully satisfied with the service I received from VentPrevent Air Duct & Dryer Vent Cleaning! Sam did a fantastic job cleaning my HVAC air ducts and vents. He took the time to thoroughly explain the process, was extremely detailed.
The experience was not only impressive, but also surprisingly cost-effective. Sam's had outstanding customer service skills.

Thank you, Sam, for a quality job well done! I highly recommend VentPrevent to anyone seeking air duct cleaning services.

Daniel was wonderful. Very friendly, knowledgeable & efficient. We will continue to use their services for routine maintenance! Great experience.

Cody was very good. Arrived on time, professional, friendly. Here about 45 minutes & discussed results & recommended cleaning interval. Very satisfied & will use again.

Sam did an excellent job on my dryer vent, and everything is now functioning smoothly! He was also incredibly empathetic, patiently waiting for us to return home after our medical appointment ran longer than expected.

Great experience with VentPrevent - they came highly recommended from a friend and did not disappoint. Cody was professional, kind, and efficient in his work. Looking forward to using their services again in the future.

Extremely pleased with the service Vent Prevent provided! We had our HVAC ducts cleaned. Sam was our technician and he did an awesome job. He communicated with me, was on time and very respectful of our home. We will be repeat customers!

Sam from VentPrevent was absolutely amazing! He was kind, patient, and took the time to explain everything clearly. He did a thorough and professional job, and was right on time. We had both our air ducts and dryer ducts cleaned and couldn’t be happier with the service. 10/10! highly recommend Sam and his team!

Oh goodness.. what a wonderful experience for a first time customer. My technician was SAM. He texted me 45 minutes prior to arrival. Arrived on time with a complete introduction of himself and the service he would provide. His communication with me gave me confidence that I could leave my home for a short period of time and have him complete his job. Sam was efficient with his moving work materials in and out of house. He completed his work in a timely manner and left absolutely no mess behind. AMAZING EXPERIENCE. Thank you so much and I will request Sam for my next service.

Daniel came to my home to do a dryer vent clean out in July. He was personable, efficient and patient with all of my questions. This month Sam came out and did the HVAC duct and vent cleaning. He was just as friendly as Sam and did an amazing job. I felt extremely comfortable using this company and highly recommend them for dryer vent/HVAC duct and vent cleaning.

VentPrevent is an amazing company! They were very easy to get information from and book service. Sam was my technician and he took care and performed a very detailed job while taking time to explain his finding prior to receiving the report.

Cody did an excellent job cleaning dryer vent. Really nice guy. Will recommend to others.

I had a great experience with VentPrevent. Sam did a great job , was professional and friendly. I will use VentPrevent again. I highly recommend them ! They are reasonably priced too.