HVAC reviews in Charlotte, North Carolina

I paid thousands of dollars to address a leak in my chimney. The chimney continued to leak even after the repair, and when I reached out to the rep who came to my house and sold me on the solution, he basically blew me off and said he would pass along my info to the office. Office never called me back so either he never passed along the concern, or the office didn’t feel the need to call me back. Either way, it seems they were more concerned with selling me on something rather than fixing my chimney.

It was an absolute pleasure working with Owen’s and Cameron and Malik did an amazing job on our install ! They were extremely nice, answering all my questions and concerns. Highly recommend!!!

We had a great experience with Owens Chimney systems. I highly recommend them for your fireplace and chimney issues. The technician was professional and courteous.

I'm very pleased with the inspection and sweep today. Daniel called ahead and was right on time, he's knowledgeable and professional even cleaned the glass fireplace doors and showed me the trick to opening them. Great service!

Owens chimney came to me as a referral when I was overwhelmed with searching for a reliable business to work with.
Without a doubt this is not only one of the best Chimney companies in Charlotte, but probably one of the best companies I have ever worked with.
They communicate effectively, take an ownership mentality to make sure the job gets done, and explain each step of the process to ensure that you as a homeowner feel confident In their work.
They have earned a customer for life.

Brandon was fantastic today! He was quick but thorough, pleasant, and extremely professional. He was a pleasure to work with! We will ALWAYS go with Owens!

Another great maintenance service call with Owen's Chimney Systems... Adam our service tech was AMAZING!! Very professional and courteous... and knowledgeable on all to do with the service call and so very thorough and detailed in his work!! We would certainly highly recommend Owens and Adam to anyone in need of this type of service... !!

First time using this company. The technician's name was Adam he was incredibly helpful and thorough and explained everything. We are extremely satisfied and would highly recommend him and his company to anyone who needed chimney services.

Owens Chimney is the go-to for annual log fireplace service. Book early and get on the schedule. The techs also solved the ignition issue with our logs that happened near the end of last season. We will have the new part installed as soon as it arrives. Did not get pressured into up-sales.

Owens Chimney is great! Our technician, Adam B., was absolutely awesome.

He took care of our fireplace, and went above and beyond answering my many questions with really helpful information.

Can’t say enough great things about this company from my experience. Starting with the first person I spoke to, who gave me general info and took my information down for scheduling, the appt reminders/confirmation, and most of all the tech Adam B, it exceeded my expectations.

I called for the first time as a new customer on November 18th. (I am unexpectedly replacing the company that has serviced my gas fireplaces for several years.)

First I was told Owens could not service my two fireplaces in Ballantyne until the end of January. Given how warm it has been in Charlotte, at that point I will not need servicing until the next Fall.

Next I was offered a spot on the cancelation list. But the representative asked me to repeat myself multiple times as she noted contact information. She must have heard a touch of frustration in my voice or a sigh, because I knew I needed to call another company as quickly as possible but getting on the cancelation list was taking a lot of time. She said there is no need to be nasty. It is just past 8 AM.

If this is how Owens treats a prospective new customer, I would not expect good treatment going forward once they are convinced they have your business.

It has been many years since a company has impressed me like Owens Chimney. Kelly in the office, is a dream to talk to and did the best she could to get us on the schedule for a leaking chimney. The company sent texts everyday to let us know who was coming and when they would arrive. Ryan and Cameron did the repair and impressed us even more. They worked one day from 8 a.m. till 7 p.m. trying to beat the forecasted rain. Their work ethic was over the top and the chimney looks fantastic. These men are true craftsmen and deserve a raise! :-) They provided us with pictures as the job progressed and we couldn't ask for anything more. Owens Chimney knocked it out of the park with us! THANK YOU!

Our home was built in the 1850s (not a typo) in the Greek Revival architectural style. Among the many distinguished features are two very tall 4-flue chimneys that tower over the roof. Unfortunately, 170 years had taken its toll, and after working closely with Ryan Price, we developed a work plan to not only stabilize the chimneys, but to restore the unique architectural details that were meticulously hand-crafted so long ago.
Ryan and the Owens Team performed admirably. They communicated regularly. They took good care of the metal roof and most importantly worked safely.
When it was time to recreate the past, Ryan troweled in the original details with true craftsmanship and attention to detail not typically found in the trades today.
Our project was far from routine and we are glad we chose Owens. Many thanks to Ryan, his talented helpers, and the Owens fabrication team for their excellent work!

Owens Chimney is a great place to do business with! Quality products at a very reasonable price. I bought a new complete set of gas logs from them about a year ago and they delivered and installed them with no problems whatsoever. Forest and Robert did all the work.
Today Robert Irizarry came back on a scheduled maintenance visit. He completely disassembled the system, cleaned every piece , checked for leaks and verified incoming gas pressures. He then reassembled everything. When he was done it looked brand new. This company and their techs are top notch. See you next year for my annual check up!

I am so very impressed with Owen's Chimney Systems! From the ladies on the phone to each group of technicians that have come out to my home. They were on time, professional, knowledgeable and went above and beyond to make sure they protected my floors! I would absolutely recommend them!!

Owens (specifically Roberto) assisted with a review of the chimney at the home I'm selling. He brings his game. He's knowledgeable, patient, kind and totally qualified after 30 years in the biz. After this interaction, he inspected the chimneys at the house I'm buying and the experience was a carbon copy of service. The customer service line is equally qualified and goes above and beyond. They are busy. That's a good sign, because that means they know what they're doing. It's like a busy restaurant. GO THERE. Thanks Roberto and team.

Update 10/28/25. I had Roberto and Rhett out today to work on a small leak and to install a damper! These guys and this company is the best. TOTAL SATISFACTION! Ask for Roberto!

Adam Buhl was professional, extremely knowledgeable, and thorough in servicing our gas fireplace. The service comes at a price, but you see the value when it's complete. I appreciated the transparency in booking, being able to track the technician, and the detailed 15-page job report with photos of everything they inspected and serviced. I highly recommend Owens Chimney Systems.

Adam, our technician was professional, friendly and efficient. He clearly knew what he was doing. He made the whole process stress-free and was able to demonstrate and assure me that everything was working perfectly. Would definitely recommend him and his company again.

Very professional company. The lady who booked my appointment was very courteous. Cameron and Steve, service technicians did a great job with my Chimney Cap installation, throat plate and repointing the mortar jpints.They were friendly, knowledgeable, and respectful. I highly recommend Owens Chimney Systems and Cameron and Steve.

Our tech, Robert, was great — conscientious, polite, friendly, personable, and knowledgeable. He called ahead to let us know he was running early! We’re very happy with the service we received and will use Owens for all our future service.

Just wanted to commend Adam Buhl who I had the pleasure of meeting today regarding the maintenance on my gas logs insert. He was extremely knowledgeable and such a great person to get my gas logs up and running due to other repairs that were needed which he had no issues making that happen. Adam, is definitely the ONE I will have to service the gas logs insert in the future. Adam, again thank you very much for your integrity and experience regarding getting the job done! Eddie K