Plumbing reviews in Concord, North Carolina

Brandon Hefner came to our home because of a leaky pipe near our water heater. He was very professional and courteous. He fixed the problem quickly and was very careful to leave things in tiptop condition.
I recommend these plumbers unequivocally.

Eric is like FAMILY to my mother's side of the family and he and Brandon always came at the drop of a hats' notice to help my maternal grandmother with the plumbing and well issues at our former family owned farm ... ( Walker's Farm )started by my grandmother 's grandfather Mr . Benjamin Walker .
We no longer own the property but I highly recommend Eric Hefner plumbing for all services in time of need.

Eric came to my home to repair a broken water main. In no time he had the issue remedied and went to great lengths to ensure the grading and grass were minimally affected. I appreciated Eric’s genuine kindness as well. Highly recommend Hefner Plumbing and applaud their more than 100 years of service to the community. Keep up the great work!

STAY FAR AWAY FROM THIS COMPANY!

On Tuesday, December 16th, I contacted Mr. Eric Hefner regarding assistance with two matters:

1. Replacement of a “push assembly” for my primary bedroom. The cost of the piece I purchased from Lowe’s, $35.

2. Fix a “cosmetic concern” regarding one of the faucets delivering water to my tub.

On the same day (Tuesday, December 16 th) I sent Mr. Hefner pictures of my cosmetic concern as well as a picture from under my sink . Mr. Hefner advised me of the parts I should purchase. As I am the type of individual that will buy multiple pieces (just to be on the safe side) with the intention of returning what is not necessary). I purchased multiple push assemblies as well as two faucets.

Once Mr. Hefner arrived at my house (on the same day), he was surprised by the amount of parts I purchased . Again, I explicitly explained to Mr. Hefner whatever I purchased that I didn’t need would be returned back to Lowe’s. Mr. Hefner then walked me through the job he felt was necessary and explained I would need a tile person to come out to my home as well. He stated, “luckily for me he knew someone right around the corner”. This tile professional came out, explained what he would have to do and stated he would be back tomorrow. When I inquired into the cost, Mr. Hefner explained he would not know until he got into the wall.

Wednesday, December 17 approached, and the tile professional came out and started a mini demolition. We both were under the impression that Mr. Hefner would be out THAT DAY because that is what he stated to both of us on Tuesday. Once we called Mr. Hefner, he said he would not be at my house. He was caring for his wife and that he would be out on Thursday.

Thursday arrives, work is done and I’m advised all is well. And that I now owe this gentleman $1300! To say I was in shock is an understatement, but I paid.

After Mr. Hefner left my home:

1. I was left with a leaking sink (NOTHING WAS LEAKING BEFORE HE ARRIVED)
2. I was left with a tub that after running the water for an HOUR did not fill up more than 1/2 way.
3. I was left without my original Moen tub deck mount faucet WHICH WAS 100% operational.
4. I was left with a sink faucet installed (again ON A TUB)
5. I was out $1300

I SENT MULTIPLE TEXTS AND PLACED MULTIPLE CALLS TO ALL NUMBERS FOR MR. HEFNER starting Friday morning at 7:43 am (of course, apologizing for reaching out so early) keep in mind. I HAD A LEAK).

I have been attempting to reach Mr. Hefner for the past four days. Finally, today, Tuesday, December 23. Mr. Hefner answered and advised me it’s his intention to be at my home on Monday. I explained to him I would not be available on Monday and that this needed to be corrected immediately and also mentioned the fact that we are leaving on vacation, to which he told me this was not an urgent matter at most just an inconvenience???

What I learned AFTER is a simple tightening of the faucet handle would have fixed my “cosmetic concern”, or at the most. the cutting of the stem valve by approximately 2 inches.

Lord knows 2025 has been a rough year for many. I was so looking forward to starting 2026 off on the most positive of note, both personally and professionally and now to deal with this, knowing that in January 2026, I will be taking someone to court is mentally exhausting.

So again, (Neighbors) please beware!

Awesome plumbing company

Just NO

They have great people

Calling calling and calling, no one picks phone, neither emergency service number is answered by anyone.

Great team... Glad to be a part of the plumbing revolution.

Very poor service and customer support. Very frustrating experience, I will not recommend it to any one, who is setting up plumbing system in your house.

Waterless Heater was not working, called QUAN in the morning they had a guy out in two hours and problem solved. Nice work Calvin and good work QUAN Services.

Called on Wednesday and left a message for service work as the new disposal has stopped working and the sink will no longer drain. Called again and left another message on Thursday with the same request. Called Friday AM and was told they showed no messages left from the previous call, they are busy today and it will be Monday before they can get someone out. While they did a good job in the building phase, follow-up to service issues has been very disappointing so far.

RUN! The absolute worst!!! Save yourself the headache and call another plumber!

Quan Plumbing installed plumbing in the crawlspace of my new home 6 years ago. I've had problems with drainage of waste and recently found out that the pitch was inadequate of the PVC pipe. Also, it was very floppy in places. With only a 1 year warrantee, I am stuck with expensive repairs of this drainage pipe. You need better quality workmanship.

Useless horrible plumbing company. Moved to a new house which had a couple of plumbing issues. They always had excuses to not fix the issues. Stay away from them

PLOT TWIST!!

I was blocked and banned after letting their company know I was almost run off the road by one of their trucks and gave them the truck number.

THE OWNER WAS DRIVING TRUCK 4939 WHICH ALMOST RAN ME OFF THE ROAD! 😳

Joke was really on him though because I went back and collected all the materials he was slinging off his work truck driving like a mad man

I sure hope that job was fun

Do NOT use these idiots for whatever it is you need

I bought a new house from TM and Quan provided the services for the plumbing. Their work is the worst and they messed up with floor plan and the work on fixing the faucet and the main drainage line is the worst. Not at all recommended.

I'm here to leave a 5 star just for EMORY. We just finished our home earlier this year and he was our contact for the project, our troubleshooter, problem solver, and 100%+ super nice guy! Always professional, always considerate of whatever we had going on, and extremely knowledgeable. Huge thanks go out to Emory for helping resolve all the hiccups and helping us get settled in to make this house HOME. Thanks again!!

Were very accommodating to provide same day service. Garrett and Jose were very professional and solved the issue quickly (drain clog). Pricing was upfront and clear. Highly recommended!!

These folks are the BEST! Professional, caring and reliable. We won't call anyone else!!

My husband and I just bought our first house and had a water stain show up on our ceiling & John Luke came out, right on time, was super respectful and thorough! He definitely took on dad mode and talked us through the issues that the previous owner left us with since we are first time home buyers and not DIYers. Super knowledgeable and kind! Thanks John Luke & Service Pro Plumbing!!