Reviews of local pros in Kill Devil Hills, North Carolina

Cannot recommend highly enough! Dispatcher was very helpful and Byron came out almost immediately and got our AC up and running for a fraction of a new unit price. Took less than 3 hours to solve from the time I hung up the phone.

Amber Balance (working with One Hour Heating and Air Conditioning) was knowledgeable, quick and accurate in identifying the problem over the phone even before she worked us in at the end of a long day! She immediately climbed into our extremely hot attic to check for further leaks, then went outside to check whether water was draining properly. She resolved the blockage and our family can come home & sleep in their rooms tonight! Because of her experience and courtesy, we will be signing a service contract with One Hour Heating and Air Conditioning! She is excellent to work with, and an asset to her business!
Sincerely Martha Melugin

I called at 3:30 on a Friday afternoon and we had someone at our house within the hour. Matt was amazing helpful when he came out to look at our mini-split. He walked us through our options and was very knowledgeable. Super friendly as well.

Our One Hour technician, Dimitri Trotsiuk, notified me that he was on the way and arrived on time. He serviced all four of the geothermal heat pumps and changed the filters. I was very pleased with the service as I always am from One Hour.

Byron was very professional and efficient! They estimated him getting here at 4:00 p.m. but he was here at 11:30 a.m.! He knew exactly what he was doing by the sound of the system as soon as he cut it on. I would definitely recommend one hour heating and air conditioning to anybody!

Amber was very positive, friendly, and professional. She seemed to direct her partner as they conducted the maintenance check on both HVAC systems. She seemed very concerned and attentive when her she found that her partner fell off the ladder and I caught him and the access door in the face.

Edit to comment back on their reply: Please read again. It was not the compressor, as your tech diagnosed it to be, it was the capacitor as i had said from the very beginning. Your tech Christopher said they could not fix the overcharged issue and that a replacement compressor was the only resolution. He never offered to bring it to specs, only the replacement. So again, please understand the review. I would be glad to post the "expert diagnoses" for all to see your inability to diagnose issues correctly. I wonder how many clients you have that didn't even need new units. Also to make it very clear it was the capacitor and the real tech removed the coolant and filled to the factory specs, all of which 1 hour either said could not be done or was not the problem. So yes they did indeed try to sell me a new unit with the tech remarking the whole unit would only be 1k or so more expensive than the compressor. My quote was for a replacement compressor, again not even they issue, and charge. Go somewhere else.

Contacted them to diagnose my HVAC and the tech Christopher Palmer came out and concluded our unit was overcharged (not sure how, as it is 5 years old, and never been charged since install). He said there was no fix and it would eventually make the compressor not function. For what we paid for diagnosing they should do better. I had a real tech come out from another company and fix the issue by removing the extra. Surprise, the actual issue was a failing capacitor, like I had suggested from the beginning. Not sure how the extra coolant got into the system, but I have my suspicions now. Glad I had it removed by an experienced tech. For all this, I would not suggest this company, they are only interested in replacement systems much like other bigger local companies and will possibly break your unit to get it. I almost forgot that the quote for a new compressor was nearly 1k more expensive than the other business also.

Worst company I’ve ever dealt with. One good point was they did come quickly to diagnose the problem. All down hill from there. First they tried to tell me the part I needed wasn’t under warranty and was going to charge me $1500 for the part. The part cost only around 3-400 new. I did my own research and it was under. warranty. They were like, oh yeah. Then they ordered the part and said it would cost $1200 to install. It takes no more that 2 hours to install stall. $600 an hour for labor. I called another company. Getting the part on warranty, and charging $300 to install. Please be wary of this company

Chris was a fantastic tech. Answered all the questions I had before I could even ask them. He Solved the issue another tech misdiagnosed and got us back up in running with a quick fix to make our house comfortable until the part needed came in for install. Extremely professional and will be asking for Chris for any service in the future!

Thank you Tom for the awesome service!! I know the job took some time. I appreciate all the fasteners were back in place in the outside unit. I am a retired machinist so I pay attention to the detail. Tom gets an "atta boy." There is nothing like a smile on the technician's face when pressures are good. I also want to relay to 1 hour my respect as a customer concerning your word behind your warranty. Yes, I am a happy customer.

Our project manager Ray was so helpful to us! We had a somewhat complicated HVAC situation and Ray really came alongside us to solve our issues. We are grateful to him and to the technicians who worked in our home.

Prompt, professional and always pleasure to work with. Manage hvac in second home comes with challenges when we’re not there. One hour is always dependable. Amber is awesome technician. She explained all the concerns thoroughly and gave us insight to fix the problem. Thanks!

Cam is an awesome young man. Knew his job and did it well. He is very personable and always let me know what he was working on and gave me a report at the end of his visit. Cam is a very good employe and representative of your company.

Byron was outstanding as always! He’s an outstanding technician and always goes the extra step to. While here he actually changed out a couple of capacitors on our outside units while doing a preventative maintenance. Thanks Byron! You’re the best!

Gary Ives was my technician today. He came out for my heating system yearly checkup. He was very thorough, and also put in new filters for me. He was professional and courteous. I appreciate the service I have always received from One Hour Heating and Air Conditioning! :)

Christopher was wonderful, promptly recognizing the problem with our thermostat. Timing was very important as my daughter and her family with three young children went on a “winter vacation” to our beach house. The thermostat was broken and it was the coldest day in the Outer Banks in a long time! Thank goodness, The problem was diagnosed and a new thermostat Installed within two hours of the initial call! Thank you One Hour Heating and Air!

I've worked with One Hour for since we purchased in 2020. They've always been very proactive to take care of my needs. Dimitri is awesome to work with. As I've had the occasion to due some more than one. Ray was also great to work with back in spring when we had an Air handler replaced.

Great customer service and install. Diagnosed and installed new unit quickly. Techs are awesome and kept everything clean. We've had one hour for years and it's always a good experience. Thanks for taking care if us.

One Hour replaced my air handler quickly and efficiently. The work was done professionally, and the area was left very clean. The two technicians explained what I should expect in terms of normal operation and if the pan drain were to clog. I was happy with their work.

Stop by to perform a check-up on our home systems. Very knowledgeable- happy to have them on our call list. Over 4th of July 2025. They solve a wire sensor issue with same day service request. Save a great review we got on our rental property. Great company

Matt Kemmerling conducted the seasonal (semi-annual) checkout of my two HVAC systems earlier today. The visit was preceded with a heads-up text from the office followed by a call from Matt when he was several minutes out. On-time arrival. Matt introduced himself and described the workflow that he would follow. I checked in with him several times during the process and, typical me, asked lots of questions (how's it going? what's that? see anything that I should be concerned about?). He willingly addressed all of them with a pleasant disposition and his responses and recommendations were clear and technically well-founded. His attention to detail and thoroughness of inspection was impressive and commendable. The checkout concluded with Matt suggesting some follow-up steps to prevent future issues in one of the systems. The discussion was informative and productive and concluded with a work order. This was the third or fourth time that I've had HVAC service performed by One Hour. The company is staffed with proficient, personable, and highly-capable employees. Well done!