HVAC reviews in Mt Airy, North Carolina

Friendly communicated clearly when their service technician, Blake, would arrive. Blake was efficient, cleaned up after his work and was friendly. The most important point - my house is now cool! I definitely recommend calling Friendly for any HVAC needs.

Background - I was born in Mount Airy, grewup in Carroll and Floyd Counties, and worked several years on the west coast, where I have a permanent residence.

For this reason, I am now redponsible maintaining my own retirement home in Virginia, and the ancestral home that my brother and I inherited together from out mother.

My elderly mother lived in the ancestral home until she passed, and after screening several HVAC companies in the area, selected Friendly's to reliably maintain her central heating and air conditioning system. From a long-distance, I could always trust Friendly's technicians to show up and kero my mother's climate control going, even in the middle of the night, and in the dead of winter.

For this reason, when the time came to build a retirement home in the area for myself, next door to my brother's home, the selection of Friendly's was an obvious choice. They routinely maintain my heat pump, making some fairly serious repairs after some of the recent severe storms. When I am fortunate enough to spend some time back home, they have always made sure that my family and I have reliable heat and air conditioning.

Our most recent service was with Claude, one of Friendly's most experienced technicians, with more than 28 years in the HVAC field. His experience showed as he tested and serviced our heat pump system this past week. He is an excellant professional who clearly goes the extra mile to make sure that we get the greatest value possible out of our heat pump. He was careful to use booties to protect carpet and flooring in the house during servicing.

I have felt comfortable leaving a key to my house with Friendly's for emergencies when I am unable to be there. Friendly's costs have always been economical and fair, frequently recommending the less expensive repair option, when several possibilities exist.

I am, and plan on continuing to be a loyal Friendly's customer. They have always proven themselves to be outstanding, with several excellent experienced technicians like Claude.

It was such a positive experience! Simply said, John was the BEST! He explained (in terms I could understand ) exactly what he was doing to service the HVAC system. He deserved 5 stars plus!!

Friendly Heating and Cooling is the only company you will need to take care of all your heating and cooling needs.

I have a system that is comprised of an excellent but older oil furnace with an add on heat pump. The heat pump was added on shortly before I bought the house.

The first winter in the house the system did not work properly. This went on for several years with different services trying to figure out the system. It was apparent from the start it had something to do with the connection between the heat pump and the furnace system’s interface.

Finally a friend recommended I give Friendly Heating and Cooling a call.
If my memory serves me correctly, Jimmy was the first service tech to come out. He was able to figure out the problem on the first visit and correctly merge the two systems. For years now Doug has maintain the system with expert care. From that day forward I have never called anyone else. I have been a very happy customer of Friendly’s for years now and do not plan to go anywhere else.

The company has the most pleasant and helpful staff in every department who work hard to make your experience with them the very best. I highly recommend their yearly
Maintenance Contract. It’s a great plan and a cost saver!

I have no doubt you will be happy with Friendly’s Heating and Cooling give them a call .
RM

These guys are fantastic! From the professionalism of the onsite personnel to billing and sales, you can’t beat Friendly Heating & Air. Highly recommend them for all your HVAC needs. Been using them for years and have yet to be disappointed!

Hi! I called Friendly Heating and Air on a Sunday! I left a message. They called me back at 8:02 on Monday morning! The lady on the phone was very nice and attentive . The service guy was at my house at 11:00! So professional and friendly ! I like this so much that I’ve sign up for the maintenance services! Thank you for your quick response and help!

The technician was early and extremely courteous and professional. He explained everything he needed to do and then he went over the invoice and explained all the charges. I appreciated him taking the time to explain the issues and options.

Friendly HVAC made their first visit to perform maintenance on our unit. Their technician “Levi” was a pleasure to deal with, very knowledgeable about the unit and verified all aspects of the system to be sure it is operating in top performance.
He took the time to explain the paperwork and any issues that could possibly arise during scheduled maintenance dates.
I feel confident that when he left, the unit is operating at optimum performance.

All of our dealings with Friendly Heating and Cooling over the years have been very satisfactory. The staff are all knowledgeable, friendly, and a pleasure to work with. Doug has been taking care of our units for many years. We've relied upon his professional advice and support over and over and have never been disappointed. Top quality all the way!

Amanda and Jed went above and beyond in helping us. Quick ,professional, excellent communication, prompt on time. They found time to work us in on their very busy schedule. We are definitely going to be a forever steady customer of theirs. It was a pleasure to talk to both of them. They are the meaning of an excellent company. We would recommend them to everyone.
Dennis & Cecilia Ryan

Technician Blake was great! He has always been respectful, courteous and very dedicated to providing quality service. We are very impressed with everyone we have dealt with at Friendly H&C.

Great service! The technician kept us informed through the process, was professional and friendly. Would definitely recommend to a friend or family.

The technician was very knowledgeable and professional. He was able to solve the problem. The three previous companies were not able to resolve the issues we were having. I am a retired contractor and I was fairly familiar with the issues that he was dealing with on our system. He took the time to detail every move or step that he was taking to resolve the issue. This is the second time that I have use Friendly’s and would recommend them again.

Great experience

Had been using another local company but everytime they came up they wanted me to add on something to my until 1000-3000 bucks and until was only 2 years old and installed by company and they couldn’t never tell you a window on when they would be there. Just betwren 8 and 6 on my off days

Decided to give Friendly a try after recommendations from friends

Very impressed.

Blake was prompt told me what he was going to do how everything checked out and what was an issue. Only issue was couple of connections. I will definitely be a forever customer now

The folks at Friendly live up to their name. But they are not just friendly, they are professional and their work is excellent. They have a great service contract as well. My service tech Doug is the best! Thanks to Carrie and everyone at Friendly for their great service.

They are a really great company. The name says it all! I live out of town and have a tenant in my house. They schedule relatively fast and always communicate with me immediately after their visits. I will always use Friendly Heating & Cooling.

Doug serviced my unit that I have a contract on with Friendly. Great job and contract is a must for me to keep unit in top operating condition. Also get better weekend labor rates if you have a repair on the weekend.

Anthony was determined to make sure our heat worked before he left! He got the job done in a timely manner and was very respectful! We are so thankful for Friendly being able to restore our heat! Thank you.

Highly recommend this place. They were on time, punctual. Claude was a great, friendly guy and got my furnace going in no time! I will definitely be using them again.

When new batteries didn't work to put a digital reading back on my thermostat screen, it was time to call for help. I can't call just anybody because I have hot water heat. Friendly Heating & Cooling came out and did some testing and put a new thermostat in and it's working perfectly again. Thank you FHC for courteous, prompt, professional service.

The tech was on time. He diagnosed a problem and cleared his schedule the next working day in order to fix it quickly. I have always had a good exp. with Friendly.

12/31/24: Tech was on time and found issue with outside unit. They were short this week due to illness but tech was able to work with the team to diagnose issue and get a part ordered and schedule install. I truly appreciate the honesty and integrity of this company. I’ve never been told I need to do any unnecessary repairs. This is why we switched to Friendly in the first place.