HVAC reviews in Sanford, North Carolina

We had one of the plumbers Nick out to help with one of our toilets not working properly and he fixed it in no time and had us back in business. We will be recommending you guys and especially him to anyone else in need of plumbing services. Thank you Nick!

Macie came to our house on a service call today and did an outstanding job. She is very professional and thorough in explaining the work she performed. She is an outstanding representative of your company. If I owned a business I would be happy to have an employee like her working for me. It is also nice to see a female face in a male dominated profession.

Comfort First has been my go to place for my HVAC needs. They are punctual, transparent and best of all-not pushy about their subscribed services. I must mention Ethan in this review. He is a great professional who knows his craft and also is great communicating with. Way to go Ethan and team!

I’m only giving 5 stars because of Ethan Wicker!!

After several service calls (4) about one room in our home not warming up, Ethan Wicker was amazing and made me feel heard!

After 4 technicians coming out, he was the ONLY one to cover his shoes before entering our home with light carpet. May not seem like a lot but it is!!!!

He was considerate and respectful of our home and I didn’t feel like he was trying to fast talk me to move on to the next appointment.

May want to make the covering up of shoes before entering homes to do work mandatory.

Comfort first has been a great company since I called them out back in the spring to provide maintenance on my unit. When I discovered I needed a new unit for my home they gave me a reasonable price for a full installation and warranty.

The men who came out where kind and let me know what was going on with my old unit and explained my new unit to me. Also helped me install the nest I had ordered with the HVAC system.

Over all I am giving them a 5 star review. I didn't feel pressured to make a decision and there were plenty of options for me to choose. I felt as though I got the best deal and truly they put my comfort first.

Johnny and Bill were a delight to work with. They are personable, very knowledgeable and know what they're doing, and they don't waste any time getting right to the repair work or whatever they need to do. They are great representatives for Comfort First!

Dror was quick and efficient and kept me informed the intire process. I appreciate everything Comfort First has done since last year when they installed my new HVAC.

Dustin came out twice to find and repair a faulty part on a newly installed HVAC system. He was very pleasant and determined to find the problem. Found the issue, ordered the part and came back out to install. Very satisfied with the service and feel Dustin is definitely an asset to Comfort First, he represents the company very well. Work was covered under new install warranty.

Taylor is the best technician for HVAC at Comfort Air, Heating, Cooling, and Plumbing. I have lived in my home for almost six years, and Taylor has done the best job in repairing my HVAC system. He is a very sweet, respectful, hardworking, honest, and dedicated person I have ever seen out here from your institution to do my repairs. Thank you Taylor, you are the BEST!!!!!!!

Designed and installed a new hvac system including duct work for us. The job was done very quickly at a very fair price. They also came back to insure all parts of the system were working correctly. A few adjustments were made as a result of their follow up. Great service.

Sean and Kyle from the installation team are amazing. They got our new unit installed despite the miserable conditions and probably saved our family from having to find an alternate place to live during this most recent snow storm. Very impressed with both of them! If we have to have another unit installed down the road, I will ask for them.

My Google Nest Gen 3 thermostat was not working correctly. It was cutting off my heating unit prematurely before it reached the set temperature.
Kyle the technician came out 3 times over the course of several weeks to diagnose the problem and replace my faulty thermostat at no additional charge.
He also went above and beyond by locating a heating duct in my crawl space that had become unattached and not providing heat to a first floor bathroom I was completely unaware of.
He was very knowledgeable, courteous and willing to go beyond the call of duty to find a solution to my problem.
This has been one of the most frustrating, yet most rewarding customer service experiences I've ever had!

Just wanted to share this with everyone!
Parents are in NC, son in Florida worried, and Nick Flesch came into to their home, and took care of the plumbing needs as professional as one could be! Even gave me a call in Florida to assure me all was well, and finished! Thanks Nick. Comfort First Plumbing is the best!

I started the process of getting my heating/central air unit repaired 11/6/25 as I had listed my house for sale needed the unit repaired so the hose could be sold. I was up from with Comfort First Heating and Cooling with the fact that I had a buyer for the house and I needed the unit repaired to sell the house. Fast forward to 11/26/25 the unit was still not repaired after six different visits by various technicians and one supposedly had ten years of experience. I was told that they needed more parts more than one time after another one of their techs was onsite. I called numerous times to ask why the unit wasn't repaired and also requested two times to have a supervisor call me back and that never happened in the time frame that I had requested. So on 11/26/25 after having the temperature dipping into the 20's at night another company was called to come and look at the unit and they found that a pair of valves had been put on backwards which the cost from the new quote to go from $400 to $875.00 for another part and to repair it. The new company repaired the unit within one day which Comfort First Heating and Cooling couldn't do in 20 day and they almost caused the sale on the house to fall though and also delayed the closing date. I finally got a call back from a supervisor after it was repaired by another company and I told him the whole ordeal of working with his company. all of the delays and visits and he said he would talk to management and get back to me. He did call me back and said they would refund the $107.50 Home Shield Service Fee that I paid but would not refund what was paid to another company due to their lack of skilled technicians and effort to resolve the issue. Yes, we had to go out of network to get the issued resolved since the temperatures were in the 20's. The supervisor that called me said that upper management only wanted to refund $107.50 as they felt that was fair for my 20 days of attempting to get the unit fixed, all of the phones calls that I made, as well as possible stress of the sale of house falling through. Do not use Comfort First Heating and Cooling.

Why are you asking your customers to call you in your responses to the Google reviews? Why aren't you calling them?

Johnny Whelen was excellent. He arrived quickly, explained the issue clearly, did excellent work and very quickly and sorted our problem out. He represented your company extremely well and we are very pleased that we chose you guys and we had Jonny to come out and help us. 5 stars.

Have used Comfort First on many occasions. This trip was about a drainage issue in our Master Bath. Service request called in and technician was at my house the following day. Jawan was exceptional-very professional and courteous. Situation resolved w/i 15 minutes!

Had them come out for a routine heating maintenance/tune-up. The technician assigned to our job was Fred P. He was very knowledgeable and answered all our questions about our HVAC system. Overall excellent customer service throughout the whole process. Will definitely continue to use them for routine maintenance and other services needs in the future.

Macie came to fix my HVAC when my heat went out. She was friendly and efficient (and thankfully a dog lover!). New part had to be ordered, so she returned a few days later and double checked the entire system once the part was installed to be sure everything was good and nothing else seemed off. Thanks!

Ethan and Cameron came out and did the initial inspection of our HVAC systems and recommended what would make our home more comfortable and allergen free.
Ethan returned for the second visit to perform the maintenance and repair. Both Ethan and Cameron were professional and well mannered.
Upon Ethan second visit, he explained everything that was needed and kept checking in and giving us status updates. Ethan was very efficient and transparent during today's service.

Thank you Ethan for all your hard work to make our living space more comfortable.

The last year has been a whirlwind of service calls and I was ready for another sub-par experience with yet another technician, however Dror with Comfort First was a breath of fresh air. He arrived politely, identified the issue, ordered the part needed, and returned a week later as soon as it was delivered to repair the problem. He quickly accomplished his work and was on his way after a polite farewell. Overall great experience and would hope to get Dror as my technician when something else inevitably breaks. Thanks again!

I’ve been using Comfort First for about 14 years. The Technicians were knowledgeable and patient with all of my questions or concerns. My new system install appears to be working fine. I love having my system serviced twice a year.