Reviews of local pros in Akron, Ohio

In October, I contacted H Jack to replace my hot water tank. The tank itself was fully covered under warranty, so neither I, nor H Jack paid for the unit. I coordinated directly with the manufacturer, who had the replacement ready for pickup the same day.

I understood I would need to pay for labor, and H Jack quoted me just under $1,500 for labor only (receipt attached showing the tank was provided by customer). While I felt the quote was high, it was an emergency situation, I was home alone, and I didn’t have a clear understanding at the time of what a reasonable labor cost should be. Given the urgency, I accepted the quote and paid in full.

Afterwards, I mentioned the replacement to colleagues and family and was consistently told that the amount I was charged was significantly higher than typical for the same service. Many people I spoke with paid less than I did for both the tank and labor combined. I also called around for quotes after the fact and was repeatedly quoted $500–$600 for labor only for a similar replacement. Edit: This was the exact same tank already in the house, this wasn’t a tankless conversion. This is also in a completely open basement, so the install was not difficult or restricted in any way.

H Jack had two technicians on site, and the work took approximately three hours total, including cleanup, which works out to roughly $500 per hour. While I acknowledge that I could have researched more beforehand, the pricing felt especially concerning after noticing that although the reviews are mostly positive, many of the company’s one-star reviews describe similar situations involving women who were home alone during the quoting process. My father was present during the work itself, but not when the quote was given. Plus, I believe the responsibility to charge fairly and ethically should ultimately fall on the company itself.

The technicians were polite, professional, and completed the work well. However, I cannot in good faith recommend a company that over charges at this absurd level for a labor-only water heater replacement. I am not seeking a refund—this review is simply meant as a warning to others: research extensively, get multiple quotes if possible, and if a price feels too high, speak up before agreeing. Trust your instincts.

Really nice guys! Installed a furnace and did a great job. I’d like to thank Jared and Tom for the fantastic service. Will recommend this company to others.
Mandy

Greg and Zack are awesome! I would highly recommend both of them. Thank you so much for unclogging our kitchen sink.

Our main drain got backed up due to roots, I got quick and great same day service from Ron and Ben. They were polite, patient, explained everything, and got the job done.

I just had Phil come out to my house and snake out my sewer drain. He was fast courteous. I think he did an excellent job. And I appreciate and we'll be using this company. Anytime I have a plumbing issue.

Chip & Steve fixed our problem simply & efficiently. They were friendly & very respectful of our home. Terrific experience. Our new plumbers

Today Adam and Josh did more than an exceptional job on my hot dog trailer. I know the job was different and out of their usual scope. But their knowledge and aiding me in understanding what was happening was so appreciated. These guys are my permanent plumbers. Thank you for sending these two HJacks. You definitely sent the right men for the job.

Ron and Zac came and assessed my problem. They figured out that it was likely not a plumbing issue at this stage and very kindly did not charge me for their time. They gave me an estimate in case they did in fact need to return and replace a water valve.
Thankyou Zac and Ron!

I called on Wednesday afternoon. That morning we had no water at our house. Recently we had some basement work done by a different company and our water stopped working. Very frustrating and upsetting. H Jack’s called me back right away and had two technicians out the next day. The two men were straight shooters and told me what was messed up. Chip and Steve were great and very professional. Got straight to work. Had my water running and new system put up in less than 24 hrs. Will recommend them to other people and have other house work and remodeling in the future I’d feel comfortable with them doing. They have my trust.

HJack's came out to thaw a frozen pipe in my basement. The techs looked at the pipe, made a phone call, and decided there was nothing they could do. Initially they charged me $185 for the diagnostic fee after assessing the situation and looking at my frozen pipe. They advised me how to fix the problem and first shut the water off at the street by the water department. I thawed the pipe my self, installed a heating element, and double insulated it to protect it from freezing in the future for less than $50. They refunded me the $185 diagnostic fee. I plan to use HJack's in the future.

My service men, Jayden and Tom just left. Could not have asked for better service. Nice, quick and cleaned up everything at the end. Also explained everything about new equipment and were very courteous. Would highly recommend to anyone.

H. Jack's Plumbing and Phil are the best! I had a hot water supply line leaking under the concrete slab (bathroom) of my split level. Further diagnosis (after removing the toilet) revealed that the cast iron sewer (returns to septic tank) drain piping under the slab was in very poor shape (rotting out and blocking up) and needed replaced from the toilet out to the septic tank. They actually ran a scope with camera to the septic tank to fully confirm. This meant opening the concrete floor from the toilet to the edge of the house and digging outside to the septic tank. A major undertaking.

Between speaking with Phil (lead plumber) throughout this process and the great reviews online, I was confident. This company made sure I always had water at the end of the day during this approximately 3 day job. The work quality was top tier and they actually made quite a few changes and simplifications to the original plumbing, which was no longer in code. They professionally addressed all issues encountered along the way.

My biggest take away however was the professionalism and communication with Phil. I can ask a lot of questions and call multiple times to do so. Never once did I even get a hint of annoyance from Phil during this process. He remained so level throughout all of it that I found it quite remarkable. Through these questions it became more evident with his answers that he is highly skilled and very knowledgeable in his craft. He had thorough and technical explanations in response to my questions. This man is a great representative and asset to the company. In speaking to many wonderful people in the office, it is apparent that they really appreciate Phil, as well as their other employees.

I would definitely use this company for future work. I would also recommend them to others. Quality work and the man power needed for when things get thick.

Ron and Ben showed up and were very nice and gave us a good estimate considering. We had a little bit of issues this morning with our own misunderstandings and they were kind enough to stand there and let us have a few minutes to figure it all out luckily (their time is valuable too, especially knowing how far they had to drive to get to us!) Very much appreciated 👏 They were in and out pretty quick after that! They didn't leave a huge mess behind either which is huge for me also! I like that its a more urgent "get to it" place and how less than 24 hours they showed up the next morning instead of days or weeks out to nip this plumbing issue in the bud! Thank you guys for your patience and job skills! Have a blessed and Merry Christmas! 😊

Chip and Steve were a great help removing a water line so I could hook up my new washer. I had been trying everything for days to remove it and they had it fixed in a just a few minutes. Very appreciative of how quick they got my repair scheduled and completed! Thanks so much!

We had Lamar and Larry out to quote a hot water heater install. They were great guys and very knowledgeable. Quick and easy quote.

Ben and Simeon were fantastic and helped me out during a super stressful time. They were prompt, thorough, and educative about what was needed immediately and for the future. Highly recommend!

Jayden and Jay Metz were great coming out to take care of my furnace problems; also Tim Eddleman who suggested a change in filter types. Furnace is working great now.
Phil and Brad did a great job replacing old water lines in a cramped old basement. My hot water is much hotter since they corrected lines.

Larry and Tom came out promptly on schedule. They worked well together to resolve my pipe leak in the attic. They found the issue within 3 minutes. When they were done, they showed me the pipe they replaced. It had a hairline crack that caused the leak due to swelling from the weather. Also, they were reasonably priced! In addition, they provide many services other than plumbing and heating. I recommended them to my family and friends. Thank you for a great job done! You will always have my business!!

Ben H. did a great job with a backed-up soil pipe in our 1958 home. He did a great with communications to determine his arrival time, did a complete diagnostic of the situation, and completed the work in short order. Before leaving, Ben helped generate a quote for some additional work that we hope to do in the near future. Job well done!!

I had Ron and Greg come out to fix an issue with my sewer line and a leak in coming from my toilet. They were able to fix both issues in less than two hours and now everything is working perfectly. Thanks guys! Their 24 hour service line came in clutch when the emergency occurred late at night.

Great service. Had a main line clog that I couldn’t get to myself. H Jacks was punctual, friendly and got the job done. Ben H who was the technician was a beyond friendly person and very knowledgeable. Was happy to give advice on yearly maintenance and what the company had to offer service wise. I would recommend if you are in plumbing needs.