Reviews of local pros in Akron, Ohio

Brian has been my serviceman when my furnace went out during the Christmas week. The office was closed and until after Christmas, luckily I was able to keep resetting the furnace could be serviced. Brian is very professional and polite. He has a good work ethic and friendly. I highly recommend Brian as a top notch service man.
Thank so much,
Bill E
Brook Park, OH

Just wanted to express my thanks to Brian H. He was very professional and friendly, and solved my air conditioner issue quickly. Nobody likes working in the rain, but Brian exchanged my parts fast and with a smile. Arco will get my future business because of Brian. Thanks again!

Mike was very compassionate, impatient and concerned for the customers. I’m health and well-being when it came to the heating he did extra job explaining and the pros and cons of the choices made. He was an excellent professional yet concerned staff member of Arco Excellent customer service I would recommend him to others

We had an emergency situation where water was leaking from our cold air return out of the ceiling and onto our wood flooring, on a Friday night! Mike took our call and responded immediately! He knew what the problem was and fixed it in a heartbeat, not only were we relieved and grateful for the emergency service call but so glad that Mike was the one to come and make the repair. He was amazing in every possible way! Great company, great service!

I had a great experience with Arco Comfort Air. All the employees were friendly and professional. Scheduling was quick and easy. My technician, Henry, was great. He was on time and completed all the work quickly and did an excellent job. I would highly recommend them.

Henry from Arco did a fantastic job installing a new toilet. He has a great personality. I enjoyed every moment while he was hear. He gave me some great information about how to clean the bowl. If I ever need service for anything else, I will request him. Thank you Henry!!

Arco installed a furnace in my home. I needed it immediately. They responded in a timely manner and accomodated me. The technicians were excellent- a great installation and completely cleaned up after themselves. The consultant that wrote up the job - Roseann Cyngier was very knowledgeable. I’m very happy with the installation

We purchased the Black Friday special from Home Depot ($8.88) and scheduled to have service completed with your company. Allen Mac Monigal completed the service on our furnace and was incredibly professional AND personal. He made us very comfortable in his abilities and time in our home. Would highly recommend him and Arco! Thank you!

Unfortunately we needed both electrical and HVAC assistance. Fortunately, both Jessie and Cliff were great. Both were prompt and polite and kept us informed the entire time.

Ben Price came out on the same day to assist with our water heater issues. He was kind and professional and showed us exactly what the problem was. Thank you so much Ben!

Thankful I am on their maintenance schedule so I’m able to get a discounted Service called. When our furnace transformer went out during the hottest days of the summer, Allen was available to come the next day and get us fixed so we had air-conditioning again. Allen was very responsive, professional, and had top-notch workmanship. He was very friendly, and at times even funny which I enjoyed. Even the yearly maintenance staff is always very personable, friendly, and go above and beyond to take care of their customers.

Brian, Princesten, Christian, and Damien came out to do our HVAC inspection, furnace replacement, plumbing inspection, and water tank replacement. I felt that they were all honest, fair, and trustworthy. I appreciated their guidance and the time they took to help me think through my options. They took quick action on everything and we are all set up with new equipment. Thanks so much, guys!

Brian my sales guy was amazing, he did a great job even going above and beyond to answer all my questions. Brian handled the fact that I was getting several quotes from different companies respectfully and allowed me time to check all options out without pressuring me to buy from arco. Brian really sold the entire company to me, and I am so grateful that I chose them to update my furnace and ac! I am really excited to have a new furnace and ac, and most excited to have them backing their equipment and work! The service techs that came out Jeff, Nick, and Tim were great to work with! They were respectful and quick with the install, and didn’t back down when the job presented a few challenges for them!
Overall 5 star experience!

Jacob stopped by today to do a maintenance check on the furnace which was installed a year ago. I found him to be very professional and knowledgeable. He gave me some helpful tips on my system as well as answered a question I had on my air conditioner. I was very happy with his service. No issues were noted.

Worst heating and cooling company ever. I had my chimney inspected, inspector informed me the lining was missing and it was supposed to be installed during installation. More than three infected components was installed and need replaced several times. They never honor their appointments and always met with poor customer service. I had my systems installed 2017 with a 15 yrs. parts & labor included. I paid an annual fee and had to maintain two yearly inspections spring & fall. I always called weeks in advance for any services. Last year I called for regular tune up maintenance, I informed the receptionist on missed and delayed appointments. She told me "we are making improvements with arco." Took her word for it and what do you know, Arco doesn't show up just like I knew they wouldn't. At this point I've growing impatient with Arco due to the last 10yrs of poor service. Anthony is not a real manger or any type of lead as he claim he is. I explained to him all the complications and patients I had to deal with, I should be a priority. He showed the lease empathy towards my situation and continued to escalate the situation instead of resolving it. After minutes of disputing for something I paid for, he continues to tell me "we don't have to come out you anymore, we changed business owners." So I asked him "Arco is going to do an breach of contract?" He rudely slammed the phone down in my ear.

Moral of the story
SPEND YOUR HARD EARNED MONEY ELSEWHERE.

Brian worked with me to complete the needed installation and the the issues we have.been facing. All issues have been resolved. Technology solved the issue, and all is working and will no longer have fuses blowing. We will enjoy the benefits of this upgrade. And Brian was extremely professional and informative. Thank you for all of your had work!!!!

I was motivated to post another positive review based upon a recent experience with a wonderful technician named Brian. He talked me through everything that needed to be done to my furnaces and helped me weigh options for immediate needs and potential issues down the line. When I called with follow up questions, the schedule reached back out to Brian who AGAIN answered my questions and made me feel comfortable with the path forward. I am looking forward to having him back soon to complete the work. Thank you, Brian and thank you ARCO!

Thank you Arco . I had a air conditioner unit installed, and a new furnace installed both of the of installers where great. Don't remember their names,but they did a great job. Thank you.

I had Arco install a new Carrier furnace 3 years ago. I am now dealing with a condensate leak, where the water is leaking into the bottom of the furnace and onto my floor.

I scheduled a service appointment, took time to be home, and no one showed up. Since then, I have called multiple times and my calls haven't been returned. I'm told they're leaving notes for a representative to call me back and thats all they can do.

I'm extremely disappoint in the lack of follow through and communication. Customers deserves better support after installing a very expensive new furnace.

Arco installed our new furnace/ac combo in 2017, and since then we’ve had them come twice per year for seasonal checkups. We’ve had a wide variety of technicians over the years—young and old, quiet and chatty.

Last week we had an issue with our furnace, and Arco sent out our new hands-down favorite technician, Allen. He had already had a pretty long Friday at a variety of jobs, and wasn’t able to get here until 5pm. (And Arco DID keep me updated about that, which I appreciated.) Allen clearly knew what he was doing (22 years of experience), and was as kind and thorough as if it had been 8am on a Monday. He did not rush our job, cleaned up after his work very well, and told us what to expect next, since the part that our furnace requires needed to be ordered.

Well done, Arco!

Super helpful! Great to work with