Reviews of local pros in Akron, Ohio

They are super good. The best out there. I have others. No comparison

What a great honest company! A previous contractor told me a new furnace would cost 8 thousand. I called and the repair man came out same day and fixed my issue no problem. A++ Would Recommend

It was 12 degrees out at 10PM on a Sunday night when my furnace died. Kyle from East Ohio was over within the hour and expertly solved the problem. He saved me from missing work on Monday and was extremely friendly and professional. Highly recommended.

I would highly recommend using East Ohio Furnace Co. I had a heating issue and East Ohio Furnace was very professional and timely. The service man, Matt, was very knowledgeable and friendly. He explained exactly what was going on and fixed my problem. The office personnel were also friendly and very helpful. I will use East Ohio Furnace Co in the future.

This company is in my contacts on my cell phone, and here are the reasons why.

My first experience was through a home warranty years ago for a A/C replacement/installation. They came, they installed, and the technicians couldn't have been more professional. In fact, one of the techs showed me how to get an oil stain out of the driveway using PVC primer. Thanks!

Since then I have called on them several times to make repairs to my furnace or A/C as needed. They always answer, and every time they have been able to make it same day. The technicians that arrive are all very nice, professional, and knowledgeable. They are the kind of folks you'd have a beer with.

Was a little skeptical at first because I had a “10am-2pm” scheduled for no cool air from my AC unit (heat pump) that turned into me calling in twice to see what the status of my appointment was. I read a lot of mixed reviews about home warranty repairs so I was a little nervous on top of that because I wasn’t sure if this was going to be a full system replacement issue. Service man eventually showed up about 3:45pm and took a glance and fixed the issue in less than 15 minutes. From assessment to diagnosis to repair, 15 mins. Glad he knew what he was doing and he was very professional. Would recommend based on my experience but would also recommend EOF Company to communicate a little better. It just makes things a little cleaner. Gave 5 stars.

Update:
09/12/22 Had them out again for a completely different issue. Outstanding customer service and technicians. They called me before they came out, got here within their scheduled window and did a stellar job on my minisplit that wasn’t cooling.

If I could give this company 0 stars, I would. They came out in 2020 to replace my AC through my home warranty. I have had numerous issues since then and finally just got another company to conduct a leak test. There are THREE leaks from a shoddy installation. An o-ring is missing and two additional joists are leaking. East Ohio Furnace does not stand by their work and when I called to talk to someone about the quality of the install, I was told the unit itself is under warranty so I could find another company to conduct a leak test. What I would have preferred is that they install it correctly the first time so I didn't have to fill a new unit with refrigerant twice in two years. Minimally, it would have been nice for them to do the leak test and repair their own sub-par installation and refill the unit with coolant. I am SO thankful for Budget HVAC for all of the excellent service they have provided. Really shining a light on how inept (or perhaps just lazy) East Ohio technicians are.

Our Home Warranty took forever to mail the new furnace but EOF was always in touch with us and kept us updated throughout the entire process. I cannot review other services or products because we didn't really deal with them directly in that matter. However, the 2 technicians that came to our house from the first time they came in, were very professional, respectful of our property, always on time, and communicated very well with us from the get go. It took us almost a month from the 1st call to our home warranty until the replacement of our furnace, but they made sure to schedule installation as soon as they received it in the mail.

I just had my AC serviced and was extremely happy with the service Alex provided. They're always honest, deliver great service and don't try to upsell. This is why I purchased a furnace from them recently.

Had some issues with this company in the past but Matt came out and fixed everything and more. He went above and beyond to fix the rattling sound in our furnace, which the previous tech who came out twice did not fix. Matt went put to grab a furnace fan/cylinder and come back determined to fix it same day. Furnace fan is silent now, everything is wired correctly and the AC feels incredible. If you decide to hire this company for your HVAC issues, ask for Matt if he's avaliable.

The first time that they came to my house was on a service call for my furnace set up by my home warranty campany.
They did not have the correct part with them. Instead of making a 45 minute round trip to the shop and back to my house, they sent another serviceman out with the part so my heat could be back on quickly. I was impressed and scheduled them to clean and service my air conditioner.
In my opinion, a good and reliable company.

We first used East Ohio Furnace 30 years ago when we swapped out our old gravity heating system and installed a gas furnace and air-conditioning unit.

Last week our furnace let us know that certain death was eminent, so we didn't hesitate to contact them for the replacement. The installers arrived on-time and could not have been more professional and courteous. The prices were incredibly reasonable for the amount of work they did. Don't waste your time looking elsewhere, give these guys a call first. Just a top-notch company!

They were able to get me 3 days sooner than original appointment. David was was great and worked quickly and got my AC working 💪🏾

Twice a year our company is required to service our Heating & Cooling. The job is always done thoroughly! Adding picture of tube heater diagnostic checkup.

Technician on first visit for central air conditioner informed me because I had “no leak” done last time, legally not allowed to do it again. The unit was a 1996 model. The solution was to get a new one. Because I have HSA home warranty, had to wait a couple weeks for them to supply East Ohio Furnace with the new air conditioner and necessary parts for the furnace.

I called and was told everything was there and scheduled for the same week. They came and replaced with the new unit, parts for the furnace and also replaced the tubing, etc. that went into the house. The technicians were very thorough. I am happy that it was installed before the upcoming heat wave. Thanks 😊

Fantastic company to work with. They are very responsive and pleasant to deal with. Helped us with a furnace warranty issue and we are now being refunded from the manufacturer. Highly recommend!

I’m giving 2 stars instead of 1 because Chris, the gentleman who answers the phone, was a pleasure to deal with—friendly and professional. Unfortunately, my negative experience stems from the gentleman who handles insurance claims.

They work with American Home Shield (AHS), and my total out-of-pocket expenses (beyond what insurance covered) ended up being higher than quotes I received from other companies, which also included the furnace! I believe AHS doesn’t pay contractors well, so the costs seem inflated elsewhere to make up for it.

The quote I received was vague—just an email with a total and no explanation or breakdown of costs. When I reached out for clarification and later informed them I would not be using their services, I received no response at all.

As someone in sales, I know this isn’t the type of customer service that builds trust or encourages repeat business. I wouldn’t recommend working with them based on my experience.

I've dealt with this company for more than 40 Years, first with the owner David and now Nathan his son. So many companies are not family-owned but they've been bought by huge corporations buying their family names, but East Ohio furnace is family-owned and they are veryHONREST I highly recommend them!

These guys are top of the line..Trent came out to inspect my boiler which was leaking like a sieve. Had them install a new boiler..Tracy and crew were on time friendly, cleaned up and did an excellent job..Checked the entire system before they departed...

Had my AC unit quit working last night and these guys had a technician out the same day I called in for a work order. Alex was my technician today and he was professional and very knowledgeable about his field. Figured out my problem in no time and got the system back up and running. Thoroughly checked the rest of the central air system and everything was in the optimum value ranges on his test meters so all is good.
I have had work done by other HVAC companies and these guys stand out from and above the rest from my experience! Highly recommend them for anyone seeking a reputable local company that's true strength is with their knowledgeable field techs and their can do attitude!

My furnace suddenly stopped working yesterday. East Ohio Furnace came out within an hour of calling. The technician, Alex, could not have been nicer. He quickly diagnosed the issue, got the part from the shop, and replaced the faulty motor. He also made sure the furnace was running within spec. Absolute best experience. Cannot recommend more. Thank you!