Reviews of local pros in Akron, Ohio

Novak is a fantastic company to work with. Very honest and trustworthy business. Everyone from the owner to the techs (Ephrem and Dylan) were personal, professional and a pleasure to work with. They completed our furnace replacement quickly and cleanly… and it works great.

I highly recommend them for any HVAC service or replacement you need!

Very friendly, informative, and thorough - great customer service as well. I had an air conditioner installed and it was fast and easy. I love my home even more because of Novak! Thanks again.

Dear Novak Heating and Cooling Team,
I am writing to express my sincere appreciation for the exceptional service provided by your technicians, Ephrem and Dylan, during their recent visit to my home on 10/10/2025.
Ephrem and Dylan were tasked with several critical repairs: a water heater repair, furnace ductwork repair, and chimney cap repair. Despite the varied and important nature of these jobs, they handled each one with professionalism, expertise, and efficiency.
I was particularly impressed by their skillful work, their thoroughness, and their clear communication throughout the process. They arrived promptly, worked diligently, and ensured that all areas of concern were addressed to a very high standard. It is a great relief to know these important systems in my home are now in excellent working order.
Please extend my deepest thanks to Ephrem and Dylan. They are a credit to your company, and their commitment to quality service has certainly secured my continued business with Novak Heating and Cooling.

Furnace went out late evening January 1. Already discussed on previous service call my ancient furnace would eventually need replaced. Called Friday morning for service again but due to holidays, service call not available till Monday. We considered options & decided to just replace furnace and get in the schedule on Monday. Was told I would need a quote & order furnace. After discussion relating earlier ball park quote, she said she would contact Aaron & he would call shortly. Surprised because he was out of town. He said we can’t have you go the weekend without heat & said he would call me back in a few minutes. He called back & said he pulled a couple of guys off the job & they would be over in an hour to replace our furnace. WOW, Talk about SERVICE. Not expected. Clayton & Ephrem showed up shortly and they really went at it. Worked hard and diligently and believe it or not within 3-1/2 hours roughly the new furnace was installed and we had heat again. Those guys were fantastic and kudos to Aaron & Novak Heating & Cooling. My youngest son Kevin was extremely happy with them when they replaced his furnace & A/C & why I called them. Best call I ever made. If there were more stars ⭐️ or a plus star ⭐️ they would get it. Randy J.

I cannot recommend Novak Heating and Cooling enough. Dylan and Ephrem were here ten minutes early (which never happens with home repair techs) and got right to installing my new furnace. They were polite and CLEAN which is beyond appreciated. Pricing is fantastic as well as 4-5 business day scheduling.

Aaron himself came out same day because our furnace was starting then stopping. Really great guy and did not over charge made sure it was all working well before leaving and was incredibly nice! We will be using him for HVAC again and recommend this company!

On the coldest day of 2025/2026 my furnace from 1980 finally took its last breath. Novak Heating & Cooling was on it! Within 24 hours of contacting them I had Clay and Sarah out to my historic home to fix. Left everything better than they found it and worked around my two nosey cats. Thank you so much!

This company is not just a company, But honestly more like a family.
They take time out of their day to help you and go out of their way to assist you in anyway they can.
They called my insurance company, Picked me up from the hotel room to my cold home because my Uber kept running late.
I gave mr Aaron a hug because he really went above and beyond for me. Left trust in me and if i had more money i’d pay him more but I cannot say thank you enough.
After my hvac system had a fault Ron & Clay went out of their way to fix it.

They really are excellent the customer service through phone called were superb too.
Everything about this company made my place more like home.

Don’t hesitate to give them a shot. You’ll never regret it.

Five stars are not enough! I had used a large heating and cooling company for over 30 years. When my heat went out the week before New Year's Day, my problem was misdiagnosed by the larger company. After a couple of minor adjustments, I was told the furnace would work, only to have it go out 24 hours later. A second tech from this company arrived so late in the day on Dec. 31 that no repair could be done. I decided I needed a second opinion, so on New Year's Day, I put an online repair request into Novak Heating and Cooling. Later that day, Aaron, the owner, called me to check on my situation since I did not have heat. Not only had I never been a customer, but it was a holiday, and Aaron called from Arizona, where he was on vacation. The next morning, Dylan from Novak Heating and Cooling arrived at 8:30, diagnosed, and completed the repair. He was professional, very knowledgeable, and polite. He took time to carefully explain what he did and why. I also found the pricing was much more reasonable than the larger company I had previously used. Novak Heating and Cooling will now be the company I use for all my heating and cooling needs. Thank you, Aaron and Dylan!

Aaron and Chad were lifesavers! They came out to our house within hours of us calling them. They took the time to explain all of our options. They installed our new furnace the following morning at 8:30 AM! I would HIGHLY recommend them! They are professional, courteous and got the job done quickly!

Aaron, the owner of Novak took time out of his evening when we called Monday 12/15, after waking up to no heat. Although we were not prior customers, Aaron took time to come up and thoroughly diagnosis our furnace issue after two other companies, failed to provide help. Ultimately the furnace needed replacement, and Novak was able to replace the furnace within two days the same week. The install team of Ron and Justin showed up the day of install exactly as scheduled, and replaced the furnace within 6 hours. They left the space exactly as they found it, if not better, and they were courteous, friendly, and efficient. Highly recommend!!!

I had been without heat since Friday evening and was able to get an appointment for Monday. Aaron came out at 8 am and was on time. He came in and was able to figure out the problem with my furnace and correct it within 30 mins. Aaron is the owner of the business and was very friendly, efficient and helped to get the thermostat set correctly. I would definitely recommend Novak for their any furnace, central air maintenance and even install. Thank God I didn’t need a new furnace and am planning to use them for their air duct cleaning services. It is also great to have a company that is local and close. Thank you again AARON!!!!

So I truly don’t know where to began with Novak Heating and Cooling this company is so professional and skilled it’s been honestly a pleasure to have them at my home. I contacted them a little over a month ago to remove an ac unit do to a driveway that was being installed on my property, Aaron the owner was so down to earth, kind and knowledgeable I had to write a review and give them 5 stars for their service they ended up selling me a new ac unit for a great price, they just came back today to install it and the service and professionalism was top notch ! Aaron even went above and beyond and brought me back some gifts a Novak cup, and Novak coffee it was truly an awesome gift and they have my business for the future ! Thanks guys you are most appreciated !

Heather T

Aaron and his team at Novak Heating and Cooling are professional, courteous and pay great attention to detail. Aaron answers my request for a quote on a rainy Saturday morning and his team was out Monday morning. Dylan and Ephrem diagnosed the problem quickly and intuitively. Received fair quote and our new furnace was installed the following day. I am very happy to have found Novak Heating and Cooling and although I would rather not replace a furnace during the middle of a kitchen remodel; I was smiling when Aaron and his team left for the day. Dylan and Ephrem are a great team to have in your home-they did their work quickly maneuvered around the other contractor making a mess but cleaned up everything very nicely. We appreciate you!

Absolutely amazing customer service and quality work! I contacted them for an emergency water heater installation and they came out the same day! Ron and Aaron were professional, personable, quick, and efficient. They educated me on my service and other hvac concerns. Very reasonable prices. I appreciate businesses that display integrity. I’m very pleased with my service and they are my new hvac peeps!

Great service! Price was competitive and they were able to come out right away to help with a faulty part on our furnace. They also helped us with our warranty claim. I really liked the fact that when we called an actual human picked up the phone and communicated all details to us. Highly recommend if you are looking for an honest and reliable HVAC business. Also feel good about hiring a local company. Thanks Aaron…great job!!

Novak installed a Daikin mini split system for our entire century home. They responded quickly to our call and quickly gave us a quote and scheduled us for installation. They worked diligently and kept us updated through the entire process. Now we can keep cool in the summer and warm in the winter.

We just had central air and a new furnace installed by Choice Aire, and I couldn't be happier! Brett came out and explained our options, he knew the answer to all of our questions and was so kind. He also got us scheduled immediately, which was great since it was the week that we were in the 90s! The installer Brent and the guy that came with him were so nice and worked fast. I cannot recommend this company enough; I'd give them 10 stars if I could!!

I don’t typically write a lot of reviews, however, I was very impressed with the quality of sales support as well as the installation work on the replacement of my Furnace and Air Conditioner. Brett did an excellent job at presenting the options and helping me understand what makes sense based on my needs and the configuration/layout of my home. There was no upselling, just open and what I felt was honest feedback on options that meet my needs. Brandon and Brandon who performed the installation of the equipment were extremely courteous and did an excellent and quality job on the installation. They took care of my home as if it was their own and were willing to answer and listen to any questions or concerns that I had during the installation. They did not take the “easy” way to install the equipment, they understood the technical requirements and delivered a very professional installation. While I have only has the equipment for a few weeks, I was extremely please with my experience with Choice Aire and would recommend them to anyone who is in need of this service.

Dave was very efficient and quick with the job that my company needed. He was very helpful and knowledgeable.

Dave came out tonight. Nice guy and got here quick! It was a quick fix, thank you!