Reviews of local pros in Brooklyn Heights, Ohio

Prompt and efficient communication and very responsive customer service. Technicians were very knowledgeable and polite. The whole company went above and beyond for us and we could not be more thankful!!

The technician was on time (actually early). Personable professional and neet. He got the work done in a timely manner . If you are a potential customer have no reservations about using this company.

Such a positive experience with Mr. Appliance from start to finish! Michael was friendly, prompt, and efficient. He arrived on time and fixed our oven within a half hour. All the communication from the moment we called was so thorough and thoughtful. We also thought it was such a nice touch to include a photo ahead of time of the technician who will be coming out. Absolutely would recommend their service!

Our dryer broke and we contacted Mr. appliance to come out and fix it. Tony our technician called when he was on his way, and promptly quoted, and fixed the issue. Their pricing was fair, and a lot cheaper than buying a new one. Tony was respectful and a pleasure to work with. I would recommend anyone who’s having an appliance issue contact them, you won’t be disappointed. Thank you Tony!

Jason was our technician. He is professional, prompt, courteous and very knowledgeable. He provided explanations and was able to easily troubleshoot the issue with our gas oven. He had the part needed. Issue was resolved.

I had a high pitch noise coming from the frig. Tecnician determined it was the fan. Took a risk fixing because parts and labor came over 450 but i love my frig and took a chance. Day one so far i think its cured. it sounds better. Amen.

Corbin was great. Called ahead, wore booties over his shoes. Explained everything he did, what he suspected, and service was completed quickly. He then ran a quick wash to test everything worked before leaving.

Great with my cat.

A bit overpriced to replace a locking sensor, but for the ease and convenience knowing it's done correctly, I would recommend.

Corbin fixed it all up: bad thermostat on our LG dryer: quickly diagnosed, retrieved part replacement and got us running again: Corbin was quick, clean, well versed in the mechanics and had us up and running in short order.
Highly recommended!

The repair person was exceptionally attentive and very experienced and knowledgeable of our refrigerator and what repairs were needed and let us know that the compressor was still under warranty despite what I was told by the retailer. He was very professional!

Jason was amazing! He showed up early (with plenty of warning), diagnosed the problem quickly, and fixed our dryer in record time. And the whole thing was super-affordable!

Corbin was very professional and did an excellent job in diagnosing the problem with my oven and fixing it expeditiously. I will happily call on Mr. Appliance for future problems and will recommend the company to family and friends.

Justin was phenomenal and extremely personable. He came in, diagnosed the problem in a prompt fashion, and fixed the issue timely while also ensuring it worked completely before leaving our home. I would highly recommend the services of Mr. Appliance.

Anthony came over to look at my fridge after I was still having issues even though another company had came back last month. When he arrived he quickly knew what the issue was and wrote up how to fix it. He was kind and honest with me, letting me know a new fridge would be cheaper at this point. If I could give more than 5 stars I would because he treated me fairly, and I felt comfortable right away. I will use this company again for any appliance need. 10/10 would recommend

The service person was professional, and knowledgeable.
He was always on time. Has a kind demeanor. Would recommend him to anyone.

The gentleman that came to my house was very nice. He worked on my fridge for about 1/2 hour and even though he had to leave to drive a ways to pick up the part that he needed, he did so instead of making me wait another day.

I was having issues with my GE washer working. I called Mr Appliance Dec 22nd and had Tony at my door Dec 23. He ordered a part for me had it delivered to me to install . I called a couple days after replacing part because unit stopped working again. Tony came out today and looked at the unit and resolved my issue. They did not charge me for this service call. I will recommend Tony and Mr Appliance to anyone. Unlike other service companies they charge a flat rate to diagnose issues. Other charge around 150.00 for the first 30 min then 45+ every 15 -30 minutes

I had a very disappointing experience with this company. They came out, charged a service fee, and told us that nothing was wrong with our washer. No repair was done, and no solution was offered—just a bill.

Shortly after, we found out that there actually was a problem with the washer, which confirmed that their assessment was incorrect. We ended up having to deal with the issue again after already paying them. And had to pay someone else to fix it

I would not recommend this company to anyone. They were expensive, did not properly diagnose the issue, and ultimately did nothing to fix the problem. Save your money and look elsewhere.

I called Mr. Appliance for my oven repair, I was extremely pleased with how fast I was able to get an appointment especially being so close to the holidays. The technician came out gave me a reasonable price for the repair and was finished within an hour. I was very pleased with the service and would definitely recommend Mr. Appliance to anyone looking for appliance repair. Thank you again!

The company was very communicative and kept me posted on when the technician would arrive. The technician (Justin) was friendly and very informative. He had my dryer back up and running fast and made sure I understood everything along the way!

Provided warranty service. The office staff was very helpful scheduling while waiting for a back ordered part from the manufacturer. Our technician, Anthony was very professional and good at describing the problem.

Rewritten after Mr. Appliance caused scheduling issues - We had a service technician (Justin) come to our home who was very polite and knowledgeable. Once he diagnosed our issue, which was unfortunately an expensive repair including labor, he wasn’t pushy about an immediate decision from us, which was refreshing, so I decided to think on repair vs. replacement.

A minor problem I have is that when I called back to schedule the repair, what seemed unusual to me was I had to pay for the entire repair up front (I can understand the part at least so you guys aren’t out any money on that, but labor?) the part was also shipped to my house and not brought by the technician.

My main pain point was after taking my payment in full over the phone the technician didn’t show up for the appointment I was verbally given over the phone. This was not the techs fault but because the person who took the full payment from me didn’t schedule the call. You should really consider updating your automated communications because it is not very customer friendly, there is a communications breakdown with your appointment system, it only sends a notification the day before your appointment, and when the technician is on the way to your house. There is no immediate confirmation sent upon making an appointment, how are current and future customers supposed to know if their appointment actually got scheduled, or take off work on the appropriate day?

Overall very satisfied with the technician, service quality and warranty, but the scheduling and appointment system really needs some work.